Hello, I have a serious installation problem that has been submitted to support and assigned a ticket number several days ago but no useful reply.
I have had an older version of BAT running on an old computer / Win98 for several years. Just got a new computer, windows XP Media Center Edition, and decided to upgrade to the current BAT at the same time.
Installed the new BAT on the new computer and did a Restore from a Backup.tbk file generated off the old system. This put the original accounts and filters in place on the new system.
But get this: The filters work only if I dont do anything to them. As soon as I try to edit an autoreply, the filter stops working. In fact even if I make a new really simple filter like just set a flag on the emails in the inbox, the FILTER DOES NOTHING
The little window says the filtering is complete, but nothing actually happens. No flags got set. Nothing.
I am extremely frustrated with this (and with the lack of response from Support). I have uninstalled and reinstalled several times with the same result -- the filters work until I try to modify them in any way.
Upgrading seems to have been a big mistake. Can anyone assist?
Thank you.
I have had an older version of BAT running on an old computer / Win98 for several years. Just got a new computer, windows XP Media Center Edition, and decided to upgrade to the current BAT at the same time.
Installed the new BAT on the new computer and did a Restore from a Backup.tbk file generated off the old system. This put the original accounts and filters in place on the new system.
But get this: The filters work only if I dont do anything to them. As soon as I try to edit an autoreply, the filter stops working. In fact even if I make a new really simple filter like just set a flag on the emails in the inbox, the FILTER DOES NOTHING
The little window says the filtering is complete, but nothing actually happens. No flags got set. Nothing.
I am extremely frustrated with this (and with the lack of response from Support). I have uninstalled and reinstalled several times with the same result -- the filters work until I try to modify them in any way.
Upgrading seems to have been a big mistake. Can anyone assist?
Thank you.