http://www.ritlabs.com New posts in Can't connect to email servers after updates of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Wed, 28 Sep 2016 13:42:18 +0300 Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Updated to Windows 10 Anniversary and upgraded to TB 7.3.6 64 bit from v 6. Could not get TB to send mail with google and send/receive with outlook.com account. Tried various things: turned off firewall; do not use antispam sniper. Got these messages:

•  IMAP - Folder doesn't exist. (Failure); or
  
• Server reports error. The response is: 5.7.3 Requested action aborted' user is not authenticated
  
  

Have switched to 32 bit version and that is working OK.
28 September 2016 13:42:18, Peter Stoddart.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43784/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43784/ Wed, 28 Sep 2016 13:42:18 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Hi just wanted to confirm.. I had the same issue.. AntispamSniper was the source!

Thank you
28 September 2016 11:57:47, Sasa Zurkic.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43783/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43783/ Wed, 28 Sep 2016 11:57:47 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Had the same problem, updating Antispamsniper to version 3.3.2.7 solved it for me, sorry didn't see what the version was before doing it.
23 September 2016 10:52:11, Mac Ghost.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43741/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43741/ Fri, 23 Sep 2016 10:52:11 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Glad to hear that you found the cause and solved the problem! I hope this explains it for the other users, too.
17 August 2016 12:04:11, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43623/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43623/ Wed, 17 Aug 2016 12:04:11 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
I've found the problem !
Antispamsniper was the source of problem.
I've updated the tools and it works now !
16 August 2016 14:45:22, Nass Olivier.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43608/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43608/ Tue, 16 Aug 2016 14:45:22 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
If you want to see the full communication between The Bat and the mail server (well, its attempt to communicate), you could use a free network monitoring tool like Wireshark. See https://www.wireshark.org/
16 August 2016 14:39:32, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43607/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43607/ Tue, 16 Aug 2016 14:39:32 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
I've opened an issue on bt.ritlabs.com.
https://bt.ritlabs.com/view.php?id=910
The admin had tested. I wait for feedback.

I've disabled all firewall. DNS resolve works fine. No idee of problem if the log are poor.
Only a "fetch mail error" without reason.

It's an urgent blocking problem.

Thank's for a patch or fast solution. I can't work here.

Olivier
16 August 2016 09:45:00, Nass Olivier.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43605/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43605/ Tue, 16 Aug 2016 09:45:00 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
I can't think of any other cause than a malfunctioning firewall.

Are you guys running Zonealarm? It wasn't compatible with the Win 10 Anniversary update, but they have issued an upgrade on July 31.
16 August 2016 05:21:09, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43604/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43604/ Tue, 16 Aug 2016 05:21:09 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Problem solved by reverting the Anniversary Update, but I do not think that it is an optimal solution.
15 August 2016 22:59:07, Андрей Морару.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43603/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43603/ Mon, 15 Aug 2016 22:59:07 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
I've uninstalled AVG, same problem


15/08/2016, 09:59:24: FETCH - Connexion au serveur POP3 "pop.gmail.com" sur le port 995
!15/08/2016, 09:59:24: FETCH - Impossible de se connecter au serveur
15/08/2016, 10:00:39: FETCH - Réception des messages
15/08/2016, 10:00:39: FETCH - Connexion au serveur POP3 "pop.gmail.com" sur le port 995
!15/08/2016, 10:00:39: FETCH - Impossible de se connecter au serveur

nslookup pop.gmail.com
--> Microsoft Windows [version 10.0.14393]
© 2016 Microsoft Corporation. Tous droits réservés.

Nom :    gmail-pop.l.google.com
Addresses:  74.125.206.108
         74.125.206.109
Aliases:  pop.gmail.com

DNS resolution works....
is it possible to have more log from Thebat for the reason of connexion error ?
15 August 2016 11:12:53, Nass Olivier.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43601/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43601/ Mon, 15 Aug 2016 11:12:53 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
How can we reproduce this error? I have just installed the Windows 10 Anniversary update and got no error connecting to the server that you have specified. Windows Defender is turned "on" (Real-Time Protection), no exclusions, all settings by default.

14.08.2016, 17:46:38: FETCH - receiving mail messages
14.08.2016, 17:46:38: FETCH - Connecting to POP3 server secure.emailsrvr.com on port 995
14.08.2016, 17:46:38: FETCH - Initiating TLS handshake
>14.08.2016, 17:46:39: FETCH - Certificate S/N: 60F1F5454BE9F164B8A7F4FF0B0ECEB1, algorithm: RSA (2048 bits), issued from 12/30/2015 to 1/28/2019 11:59:59 PM, for 2 host(s): secure.emailsrvr.com, www.secure.emailsrvr.com.
>14.08.2016, 17:46:39: FETCH - Owner: "Domain Control Validated", "EssentialSSL", "secure.emailsrvr.com".
>14.08.2016, 17:46:39: FETCH - Issuer: "GB", "Greater Manchester", "Salford", "COMODO CA Limited", "COMODO RSA Domain Validation Secure Server CA". Valid from 2/12/2014 to 2/11/2029 11:59:59 PM.
>14.08.2016, 17:46:39: FETCH - Issuer: "GB", "Greater Manchester", "Salford", "COMODO CA Limited", "COMODO RSA Certification Authority". Valid from 5/30/2000 10:48:38 AM to 5/30/2020 10:48:38 AM.
>14.08.2016, 17:46:39: FETCH - Root: "SE", "AddTrust AB", "AddTrust External TTP Network", "AddTrust External CA Root". Valid from 5/30/2000 10:48:38 AM to 5/30/2020 10:48:38 AM.
14.08.2016, 17:46:39: FETCH - TLS handshake complete
14.08.2016, 17:46:39: FETCH - connected to POP3 server
14 August 2016 17:49:36, Maxim Masiutin.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43599/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43599/ Sun, 14 Aug 2016 17:49:36 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Same issue after installing Windows 10 Anniversary update ...
14 August 2016 15:51:34, Nass Olivier.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43598/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43598/ Sun, 14 Aug 2016 15:51:34 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Having the same issue.
13 August 2016 16:25:11, Андрей Морару.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43597/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43597/ Sat, 13 Aug 2016 16:25:11 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
I have the same issue !!!
The bat doesn't work anymore.
It's working well on Thunderbird !

WTF ???
11 August 2016 20:23:05, laurent gouyneau.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43591/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43591/ Thu, 11 Aug 2016 20:23:05 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Could a firewall be blocking The Bat?
10 August 2016 09:06:13, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43581/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43581/ Wed, 10 Aug 2016 09:06:13 +0300 The Bat! - Configuring the E-mail Client Can't connect to email servers after updates Can't connect to email servers and upgrading to 7.2 (64 bit) and installing Win 10 Anniversary update in forum The Bat! - Configuring the E-mail Client.
Title/Description says it all. Updated to v7.2 64 bit. Then a couple of days later, upgraded from Windows 10 to Windows 10 Anniversary.

No errors during either upgrade.

Now when I go to check for email, I keep getting "could not connect to the server".

Most of my mail is with Rackspace. Checked with them - no issues. Can get to Rackspace webmail with no issues. Here is the log:

8/8/2016, 05:06:32: FETCH - receiving mail messages
8/8/2016, 05:06:32: FETCH - Connecting to POP3 server secure.emailsrvr.com on port 995
!8/8/2016, 05:06:32: FETCH - Could not connect to the server
8/8/2016, 05:06:48: FETCH - receiving mail messages
8/8/2016, 05:06:48: FETCH - Connecting to POP3 server secure.emailsrvr.com on port 995
!8/8/2016, 05:06:48: FETCH - Could not connect to the server
8/8/2016, 05:07:02: FETCH - receiving mail messages
8/8/2016, 05:07:02: FETCH - Connecting to POP3 server secure.emailsrvr.com on port 995
!8/8/2016, 05:07:02: FETCH - Could not connect to the server
8/8/2016, 05:07:22: FETCH - receiving mail messages


Created a ticket this morning, going on 12 hours and still no response.
Can someone please assist?

Is this a known issue with the new Win 10 update?
08 August 2016 22:59:12, Thomas Barber.]]> http://www.ritlabs.com/en/forums/forum4/topic12764/message43575/ http://www.ritlabs.com/en/forums/forum4/topic12764/message43575/ Mon, 08 Aug 2016 22:59:12 +0300 The Bat! - Configuring the E-mail Client