http://www.ritlabs.com New posts in The Bat! v8.3 64-bit repeatedly crashes. of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Mon, 12 Aug 2019 09:34:31 +0300 The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Hallo Guys,

I really appreciate all your suggestions above.  Sorry or being a bit slow in getting back to you.

The problem is still there and it looks like Ritlabs have stopped caring.  I just posted the following in their ticket system:

Any news?  This is getting beyond crazy!!  The bat is still crashing for half my users and this since over a year++

On my computer I just had a crash that cost me all emails from April to June...  A massive problem for me.

Oddly I lost emails in two accounts but not for identical time scales

I am now getting more worried about the future of the Bat than ever before.

Even the ritlabs web site has issues.  The links to "Whats new" "Upgrade Policy" etc are no longer working.
12 August 2019 09:34:31, Thomas Dahl.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message47437/ http://www.ritlabs.com/en/forums/forum4/topic13320/message47437/ Mon, 12 Aug 2019 09:34:31 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
One food for thought that may be left field.

I had a workstation the would repeatedly crash just using browsers (email was OK). Did  the normal check and clean temp, no change. Did a ChkDsk OK, Disk Management OK, SMART did not report errors. Did the unthinkable, cloned the SSD drive to another via Clonezilla which reported errors! Had to clone via -rescue mode to another drive. Swapped the drive into the workstation. Now no more crashing, user is happy and had a coffee.

Not saying this is the cause, just something to try.
27 May 2019 02:32:46, Arnold DeRoy.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message47192/ http://www.ritlabs.com/en/forums/forum4/topic13320/message47192/ Mon, 27 May 2019 02:32:46 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
My The Bat crashed so often it was barely usable. Until I removed all connections to Google contacts in the address book. No more crashes whatsoever.
23 May 2019 14:57:00, Rob Mebus.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message47182/ http://www.ritlabs.com/en/forums/forum4/topic13320/message47182/ Thu, 23 May 2019 14:57:00 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Or, try some of the many suggestions made previously in this thread.
20 December 2018 00:22:14, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46597/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46597/ Thu, 20 Dec 2018 00:22:14 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
I feel your pain. My suggestion to do in parallel to asing again would be to:
1. assess what you use TB! for in addition to email, such as customer management, addressing, followups, etc. Anything other than receiving and sending mail I would suggest seeking a separate data management system to migrate to.

2. investigate the steps and costs to migrate to Office365/Outlook with professional support (I mention that, not because I'm office365-literate, but because a colleagure of mine uses Office365 and has a local computing company maintain her account for her.

3. review all office procedures that revolve around TB! for possible changes.

4. conduct a pilot on one PC to define all the migration steps.

5. contract with a local computing support company to do the migration in phases to prevent a full shut-down.


or similar steps. You've waited long enough and you and Ritlabs are too far apart to have confidence in resolving the issue. Just my thoughts.

Good luck all the best for the holidays.

david
19 December 2018 15:28:01, david kirk.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46596/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46596/ Wed, 19 Dec 2018 15:28:01 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Hi David,

I have already offered RitLabs several times to pay to fix this  All they do is write back and offer another "Beta" version (of the next general release) where they say they may have fixed the problme (as they say they have made many changes).

These have never worked.

I will ask them again.  I am happy to pay.

Have a great (crash free) holiday !!  


Thomas
19 December 2018 11:47:48, Thomas Dahl.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46594/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46594/ Wed, 19 Dec 2018 11:47:48 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
I respect your situation is serious. You've had this problem for over a year. My recollection of your various posts is

- TB! Support is aware but cannot duplicate and fix the problem
- Your other PC software is too important to shut down to attempt isolating the problem
- You do not want to switch to another email client


That leaves you with one option: hoping TB! stops crashing.  


If a year from now, the problem still exists, will you wish you had made a decision now to switch email clients? Since TB! is a major part of how your business works, I see only two options:

a. Hire RItlabs to spend two days full time monitoring one of your PCs remotely to diagnose exactly what is happening. That is outside the normal support envelope for email clients and may cost several thousand dollars - but you've probably lost more than that in business interruptions in the past year. That may not fix the problem, but would at least confirm that is not fixable. And you could then move on confidently to another email client.

b. convert to an email client that can get professional support when needed, such as Microsoft Outlook, Office365, etc. Then, if there are critical business problems, there will more likely be a local professional to work on the issue.  


In summary, I believe your problem is far removed from whatever tips you might glean from this forum. Good luck,
david
13 December 2018 19:08:36, david kirk.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46577/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46577/ Thu, 13 Dec 2018 19:08:36 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Sorry, I have so many emails that there is not enough room for two clients to run in the SSD.  This cannot be the solution...
13 December 2018 12:47:05, Thomas Dahl.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46575/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46575/ Thu, 13 Dec 2018 12:47:05 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
I have used Malwarebytes for years with no problems with TB!. Have you considered setting up an alternate email client, such as Thunderbird, to compare reliability. It would double the work for an individual, but you have spent a lot of time on this issue and I would like to see it resolved for you.

david
04 December 2018 13:53:11, david kirk.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46535/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46535/ Tue, 04 Dec 2018 13:53:11 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
I am using Malwarebytes on every computer.  Some computers crash regularly with TB and other very rarely.  Can it really be the cause?
04 December 2018 12:17:41, Thomas Dahl.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46534/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46534/ Tue, 04 Dec 2018 12:17:41 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Virus scanner was F-secure now NOD32.
This was a couple years ago so may not be a problem now. Just something to double check
02 December 2018 15:33:59, Arnold DeRoy.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46532/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46532/ Sun, 02 Dec 2018 15:33:59 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Thank you guys!  


I will do some more research.  Just one question.  Which virus scanner was causing the problem?
28 November 2018 07:08:28, Thomas Dahl.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46528/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46528/ Wed, 28 Nov 2018 07:08:28 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
OK, 32bit was tried, sorry wasted bandwidth.
Virus scanner? I had to stop using one companies scanner since it caused my tape backup software to fail. Removed and replaced with another well known German scanner and the fails/crashes stopped.
24 November 2018 23:31:17, Arnold DeRoy.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46517/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46517/ Sat, 24 Nov 2018 23:31:17 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.

====quote====
Arnold DeRoy wrote:
Reading the prior posts I may have missed it yet will ask this question: Have you tried the 32 bit version instead of 64 bit?
=============

I suggested that twice and if Thomas is interested in solving this problem he should definitely try that. Other possible remedies would be to disable Windows' DEP (data execution prevention) for The Bat, and running The Bat in Win XP or 7 compatibility mode (easy to turn on/off through the shortcut's properties). Checking Options | Preferences | Plugins to see if they have any old buggy plug-ins running is worth a shot, too. And if all six computers affected are identical, I'd check to see if the manufacturer has driver updates are available.

Chances are that this is not a bug in The Bat (or many more people would be complaining here). My hunch is that The Bat, on Thomas' systems anyway, is triggering an obscure problem in the security features of Windows 10.
24 November 2018 11:56:41, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46513/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46513/ Sat, 24 Nov 2018 11:56:41 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Reading the prior posts I may have missed it yet will ask this question: Have you tried the 32 bit version instead of 64 bit?
There may not be much difference unless your mailstore is huge. Currently I have little over 15GB total contained within 148 or so folders and The Bat (including Voyage) stable.  

I do understand I may not be stressing the application in the same manner, just a thought.
22 November 2018 19:28:12, Arnold DeRoy.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46509/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46509/ Thu, 22 Nov 2018 19:28:12 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Hi, Thomas,
Going back isn't a good option because of security updates for TLS in 8.x. As more sites start enforcing TLS 1.2 you would find yourself in a box. You've been hoping RITLABs will find a fix, but it hasn't happened. Maybe it's time to make a decision and move. If you use IMAP, a switch might go fairly quickly. Choices I see are:

- Postbox. It was built on Thunderbird, but has more and more of new code. There is a one-time fee (approx $28 as I write this), but it works and there is active support
- Thunderbird. Somewhere in the past it got a bad rep, but it has grown significantly in feature and support in past years. I recall reading many articles a few years ago, saying it was dead, but it has done just the opposite. And there are many addons to extend its features. It probably doesn't do everything you want, but it works. I use it on occasion when I get frustrated with TB!.

- Outlook. I've stayed away from Outlook, but many swear by it.  


If none of those are acceptable, then you're left hoping for a fix that may never come. There are a few other clients, but for a business you will want one that has a large base of users. Good luck in your pursuits.  

david
22 November 2018 16:16:32, david kirk.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46508/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46508/ Thu, 22 Nov 2018 16:16:32 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Just a quick update..  The crashing goes on..


I have not tried going back to version 7 of TB.  I simply have not had the time.  I know someone will reply and say the lost productivity in version 8 is costing me more than the time to try this fix.

I still keep hoping that Ritlabs will fix this.

I guess in the back of my mind I keep thinking that if going backwards to a previous version is such a "negative" things to have to do that probably I am better off looking for a new product that "just works".  


I have a similar love-hate relationship with windows.  I dislike windows 10 a lot, but I would not go back to windows 7.

Can someone recommend a better email client that has similar features to TB?  I particularly like the ability to sort my emails into folder and virtual folder.
22 November 2018 10:36:21, Thomas Dahl.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46507/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46507/ Thu, 22 Nov 2018 10:36:21 +0200 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.

====quote====
Daniel van Rooijen wrote:

====quote====
I've looked all over my Google account for something called the "Privacy\Sign-in  & security\Apps with account access" section and have found nothing.  Can someone please provide me the step-by-step clicks for reaching it?
=============

Go to  https://myaccount.google.com
Click on "Sign-in & security"
Click on "Apps with account access"
=============
Yup!  That's it.  I was trying to find it fr om some link on my inbox or other mailbox page.  Then by accident and in addition to the link you provided above I also found that simply clicking the big round button with the single letter in it in the upper right of the window would get me wh ere I wanted to be too.  And the best thing is that deleting the reference to TheBat! v7 in all of my gmail accounts fixed the problems I've been having with the newer versions of TheBat!  Thanks
19 August 2018 08:54:45, Ray Mitchell.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46146/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46146/ Sun, 19 Aug 2018 08:54:45 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.

====quote====
I've looked all over my Google account for something called the "Privacy\Sign-in  & security\Apps with account access" section and have found nothing.  Can someone please provide me the step-by-step clicks for reaching it?
=============

Go to https://myaccount.google.com
Click on "Sign-in & security"
Click on "Apps with account access"
16 August 2018 22:01:02, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46142/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46142/ Thu, 16 Aug 2018 22:01:02 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.

====quote====
Gonzo Far wrote:
Okay - finally got a reply from support on this:

====quote====
Please try to sign into your Google account and in the "Privacy\Sign-in  & security\Apps with account access" section remove "The Bat! v7"  from the list of applications. Then try to receive mail in The Bat! and  allow the access.
=============

=============
I've looked all over my Google account for something called the "Privacy\Sign-in  & security\Apps with account access" section and have found nothing.  Can someone please provide me the step-by-step clicks for reaching it?

Also, this problem with multiple requests from Gmail to "Allow" or "Deny" then finally ending in TheBat! hanging up or crashing is really getting me down.  Has anyone found another email client with the features of the TheBat! that actually works correctly?  Back a few years ago when I was searching TheBat! was the only one I found that would meet my needs
16 August 2018 21:42:46, Ray Mitchell.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message46141/ http://www.ritlabs.com/en/forums/forum4/topic13320/message46141/ Thu, 16 Aug 2018 21:42:46 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.

====quote====
Vilmos Kertesz wrote:

====quote====
 Ray Mitchell  wrote:
I'm using Win10 64 with the latest updates and running 3 simultaneous instances of TheBat!
=============
I am just curious. Why are you running 3 instances of TB! ?
(I am using TB from '99 or so, and still using Voyager 4.xx on my laptop, so I lost a couple years of later development...)

Thanks!
=============
One for my personal email, one for my school email, and one for my application development email.  I don't want any of these mixed together and sometimes I don't want to access all of them.  It's just a convenient way for me to organize them and get a separate notification banner for each..
30 June 2018 02:59:29, Ray Mitchell.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45964/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45964/ Sat, 30 Jun 2018 02:59:29 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Are you using the AntiSpamSniper with The Bat!? If yes, try to disable it to see if it makes any difference.
15 June 2018 20:14:14, Maxim Masiutin.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45895/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45895/ Fri, 15 Jun 2018 20:14:14 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Just wondering if users who have this problem (64b version crashes, not fixed by /nologo) have tried any of the following..:

- Run The Bat in Windows 7 or Windows XP compatibility mode (rightclick on shortcut, then Properties | Compatibility)
- Use the 32-bit version of The Bat (will still be pretty fast, but avoids possibly buggy 64b optimisations)
- Disable Windows Data Execution Prevention for The Bat (MS explanation)

(note: just to be sure, I would still use the /nologo commandline parameter when doing these tests).

The Process Monitor tool (free download from Microsoft SysInternals) may be able to help you pinpoint what The Bat was doing when it crashed.
04 June 2018 21:12:18, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45846/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45846/ Mon, 04 Jun 2018 21:12:18 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
I am having similar problems getting The Bat! to run on a new computer running Win 10 1709. Now I know why Rit Labs has not replied to my ticket—they don't know how to solve the problem.
,
I tried a different version, but only went back to 8.2.8. I guess I have to go back farther. My wife is running The Bat! on the same model of Dell laptop and much of the same software without problems.

I have been restoring a backup of my C: drive after each failure. (Well, before that, I tried clearing out references to The Bat! in the registry. Didn't solve it either.)

Can anyone tell me or refer me to instructions on how to look for info in the Events log? Would that even help, or should I just try the last update to version 7?

ADDENDUM: 02 June 2018

I no longer need help looking in the Events log, because Daniel's /nologo trick solved my problem:


https://www.ritlabs.com/en/forums/forum4/topic13365/message45835/#message45835
02 June 2018 01:37:57, chileverde.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45830/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45830/ Sat, 02 Jun 2018 01:37:57 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Thomas,
I agree that Ritlabs should fix it, but you're running TB! in production; your business depends on it. For that reason alone, I would stop thinking of TB! as an email client, but as a production engine. To stabilize your business, I suggest doing as I suggest to other companies: go back to a release that is stable, in this case 7.4.16. When the next upgrade comes out (such as 8.4), do not upgrade to it, but wait 1-2 months for it to stabilize and then upgrade one PC and run it for a few weeks. If all is well, then upgrade the other PCs. Forbid/prevent any of your staff from doing any upgrades on their own, as what you want is the same platform on all PCs. That gives you a buffer against a version that is unstable for your environment. And if you run other products on your PCs, I suggest a similar strategy to minimize conflicts. I agree that you won't have the most recent bells and whistles, but you'll have stability.

My other concern is whether Ritlabs is having trouble maintaining the product. There was/is the NOLOGO mess that hampered users for months and also the TLS1.2 protocol has been out for 10 years, yet still not in TB!. I'm not well versed in telecommunications issues, but from what I've read, the lack of TLS1.2 support, could prevent email access if the host requires it. Is your email on your PC, or a server that is backed up daily? 220gig is a lot mail. I wish you the best in resolving this. Going back may seem a step backward, but for your business stability, it may well be a step forward. And that will give you time to revisit TB!'s role in your business.  

Good luck,

david
01 June 2018 21:51:27, david kirk.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45827/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45827/ Fri, 01 Jun 2018 21:51:27 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
David, you are right.  I should try to go back to 7.4.16 which is a 15 month old release.


I am just a bit reluctant to to have to do this as I have no idea what else could break.  It also seems rather counter-productive to go backwards.  Some of the changes in the versions from this year will be lost that I have gotten used to.


I will also need to go to each user and make 2 back-ups.  Try a reinstall and try it.  My personal email folder for TB is 222Gb  Backing up all of these files twice will take days...



Why cannot Ritlabs just make the effort to fix this..?
01 June 2018 08:45:03, Thomas Dahl.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45822/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45822/ Fri, 01 Jun 2018 08:45:03 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Thomas,

Out of pure curiosity, I did an install of 7.4.16 and imported a backup created with 8.3. No problems. All my accounts ae IMAP, for whatever that's worth. I do not understand why you do not just do that? I don't know if the problem is also in 7.4.16, but from your posts I infer that it is not. This seems such an easy solution that there must be some reason that you may not have shared. There are undoubtedly features that you would not have that are in 8.3, but you would have a working system. Please share info on why reverting backwards isn't workable, as that may generate more ideas. Good luck,
david  
30 May 2018 15:10:12, david kirk.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45814/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45814/ Wed, 30 May 2018 15:10:12 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
My users have had the very regular program crashes since the end of 2017.  The May 2018 update of windows has not changed anything..


Going back to windows 7 would mean a VERY major upheaval in our company.  Many laptops we have do not have drivery for windows 7 anymore so these will have to be replaced etc etc.


I just wish Ritlabs would just get on and fix the problem  My users are becoming very frustrated and are asking if I can find an alternative product for them.
30 May 2018 12:49:00, Thomas Dahl.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45813/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45813/ Wed, 30 May 2018 12:49:00 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
Found a fix. The May Windows 10 update is when my crashes and The Bat refusing to connect to POP3 started. I uninstalled update. All better now.
29 May 2018 08:09:32, Brian Haines.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45803/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45803/ Tue, 29 May 2018 08:09:32 +0300 The Bat! - Configuring the E-mail Client The Bat! v8.3 64-bit repeatedly crashes. How to revert to The Bat! v8.2.4 64-bit in forum The Bat! - Configuring the E-mail Client.
This approach may not work in restoring a version 7, but may be worth a try. My registry backup utility at http://davidkirk.org/thebat/  has documentation on doing a fulll restore with saved registry. It doesn't explain how to remove TB!, but my thought would be to rename the directory where TB! resides and delete the registry entry (after exporting with my utility), make a copy of the mail folder, and then following the provided restore instructions, copying the mail folder to the new location. This little utility isn't a magic bullet, but several have told me they were able to restore successfully with it. If you have the exe for a version 7, it may be worth a try. And by renaming the registry where version 8.x is installed, you shouldn't lose anything. Good luck,
david
05 May 2018 15:12:08, david kirk.]]> http://www.ritlabs.com/en/forums/forum4/topic13320/message45722/ http://www.ritlabs.com/en/forums/forum4/topic13320/message45722/ Sat, 05 May 2018 15:12:08 +0300 The Bat! - Configuring the E-mail Client