http://www.ritlabs.com New posts in Ritlabs Support Response Time? of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Tue, 12 Mar 2019 17:48:30 +0200 Ritlabs Support Response Time? What kind of turnaround can I generally anticipate when I open a support ticket (not a forum ticket)? in forum The Bat! - Configuring the E-mail Client.
It also depends on the complexity of the report. I have two recent items submitted and have been there for at least a week. I've received replies on both but they are still open and ongoing. In my case I think they are recent bugs introduced  and tech support has more work trying to figure out the whys and confirm my reports.
12 March 2019 17:48:30, Larry Wing.]]> http://www.ritlabs.com/en/forums/forum4/topic13704/message46884/ http://www.ritlabs.com/en/forums/forum4/topic13704/message46884/ Tue, 12 Mar 2019 17:48:30 +0200 The Bat! - Configuring the E-mail Client Ritlabs Support Response Time? What kind of turnaround can I generally anticipate when I open a support ticket (not a forum ticket)? in forum The Bat! - Configuring the E-mail Client.
Thanks.
12 March 2019 14:47:47, Mister Mister.]]> http://www.ritlabs.com/en/forums/forum4/topic13704/message46883/ http://www.ritlabs.com/en/forums/forum4/topic13704/message46883/ Tue, 12 Mar 2019 14:47:47 +0200 The Bat! - Configuring the E-mail Client Ritlabs Support Response Time? What kind of turnaround can I generally anticipate when I open a support ticket (not a forum ticket)? in forum The Bat! - Configuring the E-mail Client.
Within a business day I would say. If the Q needs more research, more then.
12 March 2019 11:26:12, batshades.]]> http://www.ritlabs.com/en/forums/forum4/topic13704/message46879/ http://www.ritlabs.com/en/forums/forum4/topic13704/message46879/ Tue, 12 Mar 2019 11:26:12 +0200 The Bat! - Configuring the E-mail Client Ritlabs Support Response Time? What kind of turnaround can I generally anticipate when I open a support ticket (not a forum ticket)? in forum The Bat! - Configuring the E-mail Client.
What kind of turnaround can I generally anticipate when I open a support ticket (not a forum ticket)?

Thank you.
12 March 2019 00:25:51, Mister Mister.]]> http://www.ritlabs.com/en/forums/forum4/topic13704/message46878/ http://www.ritlabs.com/en/forums/forum4/topic13704/message46878/ Tue, 12 Mar 2019 00:25:51 +0200 The Bat! - Configuring the E-mail Client