http://www.ritlabs.com New posts in constant access violations while editing of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Thu, 24 Nov 2022 13:56:28 +0200 constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
The same problem here!

https://i.postimg.cc/Hky08h0C/thebat-access.png
24 November 2022 13:56:28, Massimo Zavatta.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54445/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54445/ Thu, 24 Nov 2022 13:56:28 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.

====quote====
Edward Reid wrote:
With some messages, I am getting a stream of access violations while editing.
=============
Errors appear when you move mouse cursor over email text (if you discovered the same bug as I). If you don't use mouse, you can edit email.

Additionally, you can cure it temporarily (to next DblClk + Del). When the message appears, do simple things couple times:
- click to email text anywhere
- press Esc button to close the message
- click...
- press...
- click...
- press...
- click...
- press...

After 4 times irritating message is gone. It works to me.
22 November 2022 23:44:24, Grzegorz Zochowski.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54442/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54442/ Tue, 22 Nov 2022 23:44:24 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.

====quote====
Edward Reid wrote:
Ritlabs support has responded that this occurs after the user double-clicks a word and then deletes it. It is on the schedule to be fixed.

Edward
=============
I find that double clicking a word can COPY the word accidentally too.  There are problems using CTRL and arrow key to jump to the beginning of next word too.  They need to work on the editor.
20 November 2022 05:06:52, David Bott.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54415/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54415/ Sun, 20 Nov 2022 05:06:52 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
Good, it sounds like they were able to reproduce it. Hopefully this was the only cause of the access violation errors!
18 November 2022 17:05:49, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54410/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54410/ Fri, 18 Nov 2022 17:05:49 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
Ritlabs support has responded that this occurs after the user double-clicks a word and then deletes it. It is on the schedule to be fixed.

Edward
18 November 2022 16:21:48, Edward Reid.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54409/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54409/ Fri, 18 Nov 2022 16:21:48 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
I've submitted a followup to my original support ticket, including a copy of the message I was editing. Unfortunately I can't provide them a lot of information, since the error seems to occur randomly, including when I'm just sitting and thinking, so it seems like the problem is in a background process.

Edward
16 November 2022 23:30:58, Edward Reid.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54397/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54397/ Wed, 16 Nov 2022 23:30:58 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
 When will this  access violations   bug be fixed?
The type of editor is temproraly solution,  both of editor type has disadvantages.
RichText (old HTML editor): the format of the letter is collapsing it is fragmented , the letter history is illegible
PureHTML (new one):   sometimes pictures disappears when click on UNDO,   and this "access violations" error is nightmare
16 November 2022 18:40:25, Peter Csuri.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54396/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54396/ Wed, 16 Nov 2022 18:40:25 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
Changing the editor in Preferences could be a workaround for the issue.
guides
14 November 2022 05:48:48, Flo Keaton.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54381/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54381/ Mon, 14 Nov 2022 05:48:48 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
I have the same problem , from version 10.3.2.  
When answering emails 99%  there is Access violation error.  
the default for me is: PureHtml

[encoded image removed, not supported by forum software - Daniel]
08 November 2022 15:35:46, Peter Csuri.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54369/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54369/ Tue, 08 Nov 2022 15:35:46 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
Thanks. It was PureHTML, and was a reply. Unfortunately I've now sent the messages where it happened and thus they are no longer in the failing state, but I'll try to do the export next time. And then switch to Rich Text.

Edward
02 November 2022 17:56:22, Edward Reid.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54341/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54341/ Wed, 02 Nov 2022 17:56:22 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.

====quote====
Daniel van Rooijen wrote:
Secondly, have you specified which of the available editors you are using?
=============

Yeah, changing the editor in Preferences could be a workaround for the issue. There are three options: Plain Text, RichText (old HTML editor) and PureHTML (new one). If I had to bet on the one which causes problems, it would be the last one.
01 November 2022 10:43:01, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54338/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54338/ Tue, 01 Nov 2022 10:43:01 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
You say "with some messages". Do you mean messages that you are replying to, and that appear quoted in the editor? If so, it would help if you export one such message (that produces errors) and attach it to your ticket. Secondly, have you specified which of the available editors you are using?
31 October 2022 14:11:50, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54330/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54330/ Mon, 31 Oct 2022 14:11:50 +0200 The Bat! - Configuring the E-mail Client constant access violations while editing in forum The Bat! - Configuring the E-mail Client.
With some messages, I am getting a stream of access violations while editing. The first time, I was able to close the message and reopen it, and finish. Just now, I had to restart TB to continue editing. If this happens a couple more times, I'll be reverting to the previous version. (Which was annoying because double-clicking selected a word but not visibly.)

I have created a ticket and set the priority to High.


TB 10.3 (64-bit), Windows 10 not quite up to date

Edward
31 October 2022 04:47:08, Edward Reid.]]> http://www.ritlabs.com/en/forums/forum4/topic15842/message54326/ http://www.ritlabs.com/en/forums/forum4/topic15842/message54326/ Mon, 31 Oct 2022 04:47:08 +0200 The Bat! - Configuring the E-mail Client