http://www.ritlabs.com New posts in Filters stop working on restored installation of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Sat, 07 Jan 2006 19:32:31 +0200 Filters stop working on restored installation Bug in Install prevents filters from working in forum The Bat! - Filters.
OK, for anyone interested in following this here is what I have done to solve this problem.

I removed the new BAT from my new computer and installed the old version (1.62) I had been using on my old computer. I restored from a .tbk file generated off my old computer. Basically I did the exact same process as I had used trying to make the new version of BAT work.

The difference is that the old version 1.62 WORKS after the restore! All the filters work everything is cool. I am back in business using the old version and you might guess how long it will be before I try another BAT upgrade.

As far as I am concerned, this pretty much proves there is a real problem with the new version. I think they should return what I paid for it.

BAT has great functionality and I dont know what I would do without it. Lucky for me, the old version has everything I need.

The really disappointing thing to me is the contrast between the quick response I got from an RIT Labs rep when I asked a question before buying the upgrade, and the fade-to-black on resolving the problems.

Some of you others reporting problems with the new version might want to regress to the old version also to see if that helps



07 January 2006 19:32:31, Clark Kurtz.]]> http://www.ritlabs.com/en/forums/forum5/topic2378/message9634/ http://www.ritlabs.com/en/forums/forum5/topic2378/message9634/ Sat, 07 Jan 2006 19:32:31 +0200 The Bat! - Filters Filters stop working on restored installation Bug in Install prevents filters from working in forum The Bat! - Filters.
Hello, I have a serious installation problem that has been submitted to support and assigned a ticket number several days ago but no useful reply.

I have had an older version of BAT running on an old computer / Win98 for several years.  Just got a new computer, windows XP Media Center Edition, and decided to upgrade to the current BAT at the same time.

Installed the new BAT on the new computer and did a Restore from a Backup.tbk file generated off the old system. This put the original accounts and filters in place on the new system.

But get this: The filters work only if I dont do anything to them. As soon as I try to edit an autoreply, the filter stops working. In fact even if I make a new really simple filter like just set a flag on the emails in the inbox, the FILTER DOES NOTHING

The little window says the filtering is complete, but nothing actually happens. No flags got set.  Nothing.

I am extremely frustrated with this (and with the lack of response from Support). I have uninstalled and reinstalled several times with the same result -- the filters work until I try to modify them in any way.

Upgrading seems to have been a big mistake. Can anyone assist?

Thank you.
05 January 2006 23:07:49, Clark Kurtz.]]> http://www.ritlabs.com/en/forums/forum5/topic2378/message9605/ http://www.ritlabs.com/en/forums/forum5/topic2378/message9605/ Thu, 05 Jan 2006 23:07:49 +0200 The Bat! - Filters