http://www.ritlabs.com New posts in How long does it take before Ritlabs replies to support requests? of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Mon, 14 Nov 2016 20:07:50 +0200 How long does it take before Ritlabs replies to support requests? I've only waited for 4 days... in forum The Bat! - Configuring the E-mail Client.
The Bat! version 7 supports Japanese very well.
14 November 2016 20:07:50, Maxim Masiutin.]]> http://www.ritlabs.com/en/forums/forum4/topic3917/message43874/ http://www.ritlabs.com/en/forums/forum4/topic3917/message43874/ Mon, 14 Nov 2016 20:07:50 +0200 The Bat! - Configuring the E-mail Client How long does it take before Ritlabs replies to support requests? I've only waited for 4 days... in forum The Bat! - Configuring the E-mail Client.
hehe I have opened 2 tickets. One was a simple question:
Created: 09/22/2006 00:04:32
Closed: 10/25/2006 21:24:39

The other was to get a bugtracker login fixed:
Created: 11/29/2006
Modified: 12/13/2006 02:49:42

That one is still open, the last posted comment is that they would look at it over the (last) weekend. So far nothing

Keep in mind these are a lot less involved that your issue with Japanese characters.

I have yet to see the day or two support of which Roelof speaks

13 December 2006 02:57:44, Rick G.]]> http://www.ritlabs.com/en/forums/forum4/topic3917/message15089/ http://www.ritlabs.com/en/forums/forum4/topic3917/message15089/ Wed, 13 Dec 2006 02:57:44 +0200 The Bat! - Configuring the E-mail Client How long does it take before Ritlabs replies to support requests? I've only waited for 4 days... in forum The Bat! - Configuring the E-mail Client.
Thank you Roelof... I feared the worst and tried to solve the issue myself. I have opened a separate thread about this, as it seems I have found a solution.

It was not so much displaying Japanese as preventing the Japanese from becoming garbled after responding to Japanese messages....

Hopefully my separate thread will be useful for people with similar problems.  
13 December 2006 00:40:11, Loek van Kooten.]]> http://www.ritlabs.com/en/forums/forum4/topic3917/message15085/ http://www.ritlabs.com/en/forums/forum4/topic3917/message15085/ Wed, 13 Dec 2006 00:40:11 +0200 The Bat! - Configuring the E-mail Client How long does it take before Ritlabs replies to support requests? I've only waited for 4 days... in forum The Bat! - Configuring the E-mail Client.
I don't know how long it generally takes Ritlabs to answer support requests, I've never had to wait longer than a day, but I've heard people vent complaints for never getting a response. But then you always hear the complaints and never when people don't encounter any problems as that is considered normal.

I don't know anything about TB and Japanese, but I have received properly displayed messages with oriental characters (spam).
13 December 2006 00:09:20, Roelof Otten.]]> http://www.ritlabs.com/en/forums/forum4/topic3917/message15084/ http://www.ritlabs.com/en/forums/forum4/topic3917/message15084/ Wed, 13 Dec 2006 00:09:20 +0200 The Bat! - Configuring the E-mail Client How long does it take before Ritlabs replies to support requests? I've only waited for 4 days... in forum The Bat! - Configuring the E-mail Client.
...and am baffled to find out that The Bat! doesn't even support Japanese...
12 December 2006 13:29:48, Loek van Kooten.]]> http://www.ritlabs.com/en/forums/forum4/topic3917/message15071/ http://www.ritlabs.com/en/forums/forum4/topic3917/message15071/ Tue, 12 Dec 2006 13:29:48 +0200 The Bat! - Configuring the E-mail Client