www.ritlabs.com [Topic: Advice sought: Can no longer create E-mail] http://www.ritlabs.com New posts in Advice sought: Can no longer create E-mail of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Sat, 13 Jan 2007 03:16:31 +0200 Advice sought: Can no longer create E-mail Advice sought: Can no longer create E-mail in forum The Bat! - Configuring the E-mail Client.
Hi Antifreez, thanks for your detailed response. Before returning to the Forum to read your suggestions I managed to fix the problem (outlined below), but firstly in answer to your questions...

What was the period of time between you last creating an email successfully and then discovering the error?
Three days had elapsed.

Did you install any thing or do anything to your PC during that period?
Yes, an Atomic Clock syncronising program. I uninstalled it (including Registry entries) but The Bat! problem remained.

Do you have a Norton product installed?
Yes, but only Go Back, so I used that to create a temporary "Virtual Drive" at a date before I had last sucessfully sent an E-mail. Still The Bat! locked up.

Next I uninstalled the Christmas version (including Registry entries) and reverted to v3.85.03. I ran this as a new install, without first copying over my mail accounts. The Bat! worked fine. But when I then copied over my mail directories the original problem returned. I then replaced my current mail directories with ones from a two-month old cloned drive, and again The Bat! functioned just fine.

I began to wonder if my current mail accounts were corrupted and I searched the forum for instances of "corrupt". I found a 19 September 2004 post from Roelof in which he described how to copy accounts from a mail directory one-by-one, checking each time to confirm The Bat would still work.

I did just that - copied each account and each of my current mail boxes over one-by-one (testing The Bat in between) and at the end of it all The Bat! worked just fine and all my current E-mails were saved. I didn't lose a thing.

Roelof's original post is here:
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Antifreeze, I think if I hadn't solved the problem myself and I had followed your suggestion I am sure the advice in your last paragraph would have fixed my problem.  I am very grateful for your reply, and thanks also to our wonderful Administrator Roelof.  :D

13 January 2007 03:16:31, Chris Griffiths.]]> http://www.ritlabs.com/en/forums/forum4/topic4065/message15708/ http://www.ritlabs.com/en/forums/forum4/topic4065/message15708/ Sat, 13 Jan 2007 03:16:31 +0200 The Bat! - Configuring the E-mail Client Advice sought: Can no longer create E-mail Advice sought: Can no longer create E-mail in forum The Bat! - Configuring the E-mail Client.
What was the period of time between you last creating an email successfully and then discovering the error? Did you install any thing or do anything to your PC during that period?

Do you have a Norton product installed? One of my friends had a problem with Norton not letting him send emails in Outlook, but allowed him to receive. Disabling Norton didn't work though; it took a complete uninstall to solve the problem.

>I decided to install the Christmas edition of The Bat

I wouldn't use that version just yet, judging by the number of problems it has generated on this forum. Also, if you just installed it over the top of the older version, it might not have overwritten the file or corruption which is causing the problem.

So what about doing a full back-up (tools => backup), uninstalling theBat completely, and reinstalling. Do a quick test to see if 'send' is working again, then apply the back-up. You shouldn't lose any emails, accounts or settings. If you use filters, I don't think they are backed up, so you might want to back-up your .srb files manually before uninstalling.


12 January 2007 13:50:50, Antifreeze.]]> http://www.ritlabs.com/en/forums/forum4/topic4065/message15687/ http://www.ritlabs.com/en/forums/forum4/topic4065/message15687/ Fri, 12 Jan 2007 13:50:50 +0200 The Bat! - Configuring the E-mail Client Advice sought: Can no longer create E-mail Advice sought: Can no longer create E-mail in forum The Bat! - Configuring the E-mail Client.
Today I discovered my copy of The Bat 3.95.03 would lock up when ever I tried to create, reply or forward E-mail. I now have to use the Windows Task manager to shut down The Bat. It still downloads E-mail just fine.

I decided to install the Christmas edition of The Bat but the problem persists. I tried a repair install but still no luck.

Can anyone suggest a solution please?
12 January 2007 02:54:56, Chris Griffiths.]]> http://www.ritlabs.com/en/forums/forum4/topic4065/message15670/ http://www.ritlabs.com/en/forums/forum4/topic4065/message15670/ Fri, 12 Jan 2007 02:54:56 +0200 The Bat! - Configuring the E-mail Client