http://www.ritlabs.com New posts in Is there a problem with the support team? of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Tue, 27 Feb 2018 17:52:58 +0200 Is there a problem with the support team? in forum The Bat! - Configuring the E-mail Client.

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DrTeeth wrote:
I feel that 6 days is a tad excessive.

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6 days?.. Try 5 years!:
https://www.ritlabs.com/en/forums/forum4/topic6533/
(yeah, I decided to prove a point)

Currently, this nasty bug (which shouldn't even have gotten through beta testing) has remained unfixed for several months now:
https://www.ritlabs.com/en/forums/forum4/topic13238/
27 February 2018 17:52:58, Tomaso.]]> http://www.ritlabs.com/en/forums/forum4/topic13298/message45515/ http://www.ritlabs.com/en/forums/forum4/topic13298/message45515/ Tue, 27 Feb 2018 17:52:58 +0200 The Bat! - Configuring the E-mail Client Is there a problem with the support team? in forum The Bat! - Configuring the E-mail Client.
Thank Daniel and DrTeeth for your replies,

I'm glad that it's not just me be impatient.
I shall give support a little kick one more time. and then, if I get no response I'll write a post here.

Dan
26 February 2018 17:53:23, Dan Dare.]]> http://www.ritlabs.com/en/forums/forum4/topic13298/message45513/ http://www.ritlabs.com/en/forums/forum4/topic13298/message45513/ Mon, 26 Feb 2018 17:53:23 +0200 The Bat! - Configuring the E-mail Client Is there a problem with the support team? in forum The Bat! - Configuring the E-mail Client.
Hi Dan,

That has been my experience too. The support has always been of a high quality, but has needed reminders more than they should have.

I currently have a could of support tickets open, one has been open for 6 days, including a weekend. Admittedly, it is not urgent, but I feel that 6 days is a tad excessive.

Cheers

DrT
26 February 2018 16:54:35, DrTeeth.]]> http://www.ritlabs.com/en/forums/forum4/topic13298/message45510/ http://www.ritlabs.com/en/forums/forum4/topic13298/message45510/ Mon, 26 Feb 2018 16:54:35 +0200 The Bat! - Configuring the E-mail Client Is there a problem with the support team? in forum The Bat! - Configuring the E-mail Client.
All I can say is that my support requests have always been answered. Maybe you can 'kick' your request by adding an answer? Or just post your question here in case one of us fellow users has the answer.
22 February 2018 19:00:23, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic13298/message45500/ http://www.ritlabs.com/en/forums/forum4/topic13298/message45500/ Thu, 22 Feb 2018 19:00:23 +0200 The Bat! - Configuring the E-mail Client Is there a problem with the support team? in forum The Bat! - Configuring the E-mail Client.
Hello all,

Does anyone know if there is a problem with the support team?

I opened a ticked at the beginning of the month and I am experiencing a distinct lack of response from support. I had one reply from them within that timescale, and I had to prompt them to get that.
My support ticket is still open.

Perhaps I am being impatient, or perhaps this is normal.

Can anyone comment?

Thank you

Dan
21 February 2018 07:08:42, Dan Dare.]]> http://www.ritlabs.com/en/forums/forum4/topic13298/message45482/ http://www.ritlabs.com/en/forums/forum4/topic13298/message45482/ Wed, 21 Feb 2018 07:08:42 +0200 The Bat! - Configuring the E-mail Client