http://www.ritlabs.com New posts in Unclear upgrade policy of TheBat! of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Mon, 15 Feb 2021 23:07:51 +0200 Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.
Thanks Petr for reporting it to Ritlabs!
15 February 2021 23:07:51, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51429/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51429/ Mon, 15 Feb 2021 23:07:51 +0200 The Bat! - Configuring the E-mail Client Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.
Last info from support:
We must use another link - to exclude the Ritlab´s cache:

https://www.ritlabs.com/en/products/thebat/download.php?a#policy
15 February 2021 17:05:32, Petr Smetanka.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51428/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51428/ Mon, 15 Feb 2021 17:05:32 +0200 The Bat! - Configuring the E-mail Client Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.
Information To ALL:

I opened the ticket ID - 90212
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Time: 02/14/2021 01:44:44 From: [119781] (psmetanka) Petr Smetanka

Hi, please, notice:

An upgrade policy say something else than BUY page: it seems it should be repaired on upgrade WEB page. One text is from here: https://www.ritlabs.com/en/products/thebat/order.php

Buy The Bat! Upgrade

Upgrade from any earlier version to the latest The Bat! Professional version______€44.95*____Purchase
Upgrade from any earlier version to the latest The Bat! Home version___________€35.95*____Purchase
Upgrade from Home to Pro____________________________________________€29.95*____Purchase

The other text is from there: https://www.ritlabs.com/en/products/thebat/download.php#policy

If yes, it seems to be good idea to repair text on page https://www.ritlabs.com/en/products/thebat/download.php#policy

Thanks and regards Peter
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Time: 02/15/2021 09:01:29 From: [4000] (apr) Alexander Petrari

Hello,
It is not quite clear what exactly you believe should be updated. Provide us with more information please.
We have updated the version number from v8 to v9 in the sentence "Users who have a license for any version of The Bat! before v8 can update their license to The Bat! v8 by purchasing an upgrade", but it will take some time for the web-site's cache to update.
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Time: 02/15/2021 11:08:03 From: [119781] (psmetanka) Petr Smetanka

Hi Alexander, I seems to be better to write "Users who have a license for any version of The Bat! can update their license to last version of The Bat! by purchasing an upgrade"
There is more comfortable for You for a future ...  
Regards Petr
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Time: 02/15/2021 11:16:38 From: [119781] (psmetanka) Petr Smetanka

Hi,
I check the actual text on the page https://www.ritlabs.com/en/products/thebat/download.php#policy

and it is not true, what you said ... I still see not changed text. If You think, that is the problem of Your server cache, please, contact Your server administrator - he can clear server cache. It is not the problem of the clients PC cache ...  

Thanks Petr
15 February 2021 13:26:31, Petr Smetanka.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51427/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51427/ Mon, 15 Feb 2021 13:26:31 +0200 The Bat! - Configuring the E-mail Client Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.
Yes, David already clarified that, and he answered your question too. The answer is that yes, you can upgrade from v4 pro to v9 pro for €44,95.
14 February 2021 02:15:36, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51421/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51421/ Sun, 14 Feb 2021 02:15:36 +0200 The Bat! - Configuring the E-mail Client Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.
For better understanding:

One text is from here: https://www.ritlabs.com/en/products/thebat/order.php

Buy The Bat! Upgrade

Upgrade from any earlier version to the latest The Bat! Professional version______€44.95*____Purchase
Upgrade from any earlier version to the latest The Bat! Home version___________€35.95*____Purchase
Upgrade from Home to Pro____________________________________________€29.95*____Purchase

The other text is from there: https://www.ritlabs.com/en/products/thebat/download.php#policy

The final question is:
Is it possible to upgrade TheBat! Pro version  4.0 directly to TheBat! Pro version 9.X for the upgrade price?

If yes, it seems to be good idea to repair text on page https://www.ritlabs.com/en/products/thebat/download.php#policy

Thanks Peter
13 February 2021 21:10:37, Petr Smetanka.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51419/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51419/ Sat, 13 Feb 2021 21:10:37 +0200 The Bat! - Configuring the E-mail Client Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.
Thx David!
13 February 2021 19:07:56, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51418/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51418/ Sat, 13 Feb 2021 19:07:56 +0200 The Bat! - Configuring the E-mail Client Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.
This is a simple typing error. The original poster  should go to the actual BUY page where it is clear that all prior version can upgrade to latest version. The error can be seen at  https://www.ritlabs.com/en/products/thebat/download.php#policy The upgrade policy should also be cleaned up from many past years.

david
13 February 2021 14:06:00, david kirk.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51417/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51417/ Sat, 13 Feb 2021 14:06:00 +0200 The Bat! - Configuring the E-mail Client Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.

====quote====
But upgrade policy say something else "... any versions older than 8 can be upgraded up to version 8"
=============

Where does it say that? Without context, I don't know what is meant. According to Google, that phrase does not exist on ritlabs.com.
13 February 2021 03:49:32, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51416/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51416/ Sat, 13 Feb 2021 03:49:32 +0200 The Bat! - Configuring the E-mail Client Unclear upgrade policy of TheBat! One page say something different than the other ... in forum The Bat! - Configuring the E-mail Client.
My customer is using TheBat! Pro version 4.0.20. I would like to buy for him an upgrade to the last version (9).

The page "BUY"says this:
"Upgrade from any earlier version to the latest The Bat! Professional version ".

It seems that he can use any older version (including its 4.0.20) to upgrade to the current version 9 for the upgrade price. Is it true?

But upgrade policy say something else "... any versions older than 8 can be upgraded up to version 8"

It is strange ...

Thanks for explanation.

Regards Peter
13 February 2021 02:00:51, Petr Smetanka.]]> http://www.ritlabs.com/en/forums/forum4/topic15216/message51415/ http://www.ritlabs.com/en/forums/forum4/topic15216/message51415/ Sat, 13 Feb 2021 02:00:51 +0200 The Bat! - Configuring the E-mail Client