www.ritlabs.com [Topic: Latest Upgrade - Poor Experience] http://www.ritlabs.com New posts in Latest Upgrade - Poor Experience of forum at www.ritlabs.com [www.ritlabs.com] en http://backend.userland.com/rss2 Fri, 26 Jan 2024 11:53:14 +0200 Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
pone drake wrote:
I was thinking about doing a thorough uninstall of 11.x [using Total Uninstall] which has been a disaster for me. I still have "thebat_64_10-5-2-1" on my drive.
=============

Check out various ways to preserve your settings in case Total Uninstall wipes the registry: https://www.ritlabs.com/en/auth-forums/forum4/topic16287/

Also, v10.5.4 available in archived versions is pretty good from my experience.
26 January 2024 11:53:14, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56483/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56483/ Fri, 26 Jan 2024 11:53:14 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
I was thinking about doing a thorough uninstall of 11.x [using Total Uninstall] which has been a disaster for me. I still have "thebat_64_10-5-2-1" on my drive. waplus
projectfreetv.onl
25 January 2024 22:11:17, pone drake.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56477/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56477/ Thu, 25 Jan 2024 22:11:17 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
I imagine that this is somewhat hardware related. I have a Intel CORE I5 with 16 gigs of RAM.
=============

I don't think so, you should be fine with that.
22 January 2024 11:12:36, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56447/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56447/ Mon, 22 Jan 2024 11:12:36 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Miloš Radovanović wrote:

====quote====
Frederick Smith wrote:
Before I upgrade to v11.x, I need to understand what this "indexing" is and how to turn it off. I remember seeing comments about it being a resource hog.
=============

The whole story is here:  https://www.ritlabs.com/en/auth-forums/forum4/topic16259/

I advise you to wait a bit before upgrading to v11, especially since you had problems which forced you to go back to v10. There are major problems with the conversation view and it's associated indexing that need to be addressed.
=============
I imagine that this is somewhat hardware related. I have a Intel CORE I5 with 16 gigs of RAM.
22 January 2024 02:01:59, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56446/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56446/ Mon, 22 Jan 2024 02:01:59 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
Before I upgrade to v11.x, I need to understand what this "indexing" is and how to turn it off. I remember seeing comments about it being a resource hog.
=============

The whole story is here: https://www.ritlabs.com/en/auth-forums/forum4/topic16259/

I advise you to wait a bit before upgrading to v11, especially since you had problems which forced you to go back to v10. There are major problems with the conversation view and it's associated indexing that need to be addressed.
21 January 2024 21:02:54, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56445/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56445/ Sun, 21 Jan 2024 21:02:54 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
Miloš Radovanović  I can not seem to figure out how to PM. I wanted to get information about a potential extension of my license from v11 to v12 as well.  
=============

Frederick, PM's in this forum no longer seem to work. Also, no Ritlabs employees monitor this forum. To discuss licensing, please contact Ritlabs directly by creating a support ticket or using one of the methods shown at https://www.ritlabs.com/en/about/
21 January 2024 18:33:16, Daniel van Rooijen.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56444/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56444/ Sun, 21 Jan 2024 18:33:16 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
Miloš Radovanović I can not seem to figure out how to PM. I wanted to get information about a potential extension of my license from v11 to v12 as well.  
21 January 2024 16:58:37, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56443/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56443/ Sun, 21 Jan 2024 16:58:37 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
Before I upgrade to v11.x, I need to understand what this "indexing" is and how to turn it off. I remember seeing comments about it being a resource hog.
21 January 2024 00:22:38, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56440/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56440/ Sun, 21 Jan 2024 00:22:38 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
From my ticket. I was wondering if this would help with the sounds I mentioned and other settings that are "off"? It seems as if it would be a lot of work to set everything up again?
=============

The procedure described there would "reset" all TB settings to their default values. Not worth the trouble just for adjusting sounds.
19 January 2024 10:49:09, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56429/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56429/ Fri, 19 Jan 2024 10:49:09 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
The majority of the program's settings is stored in the Windows Registry. Here is what you can do in order to reset all these settings and see whether it helps you get rid of the issues you were having. And so:

1. Close The Bat!
2. Open the Registry editor via "Start -> Run -> regedit -> OK" (press Windows+R to invoke "Run") and under HKEY_CURRENT_USER\Software\RIT\...\ rename "RIT" into "RIT_1". This is reversible in case you need it.
3. Start The Bat!, sel ect the option "User-defined directory" and paste the path to your mail data folder or leave the default setting if your data folder is stored in the default location under C:\Users\{UserName}\AppData\Roaming\The Bat!\
4. Unlock the program using your registration key for v10.

Now you have all the settings reset to default.

=============
From my ticket. I was wondering if this would help with the sounds I mentioned and other settings that are "off"? It seems as if it would be a lot of work to set everything up again?
19 January 2024 02:47:05, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56426/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56426/ Fri, 19 Jan 2024 02:47:05 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
I think I have been hearing the sound that TB makes when it receives email. But, I [think] I have been hearing it even when new email has not been received. I unchecked the box "Play sound when new mail arrives" Of course, there could be other reasons for this as well.
=============

There are other events that can trigger a sound and can be turned off:

Preferences... -> General: Logging Errors, Warnings
Preferences... -> Other: Play sound when message search finishes
18 January 2024 10:14:30, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56424/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56424/ Thu, 18 Jan 2024 10:14:30 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Miloš Radovanović wrote:

====quote====
Frederick Smith wrote:
1. The list of headers above the preview pane. How do you adjust the font/size? I always have trouble finding this setting
=============

You mean the message list or the headers of the selected message within the pane?

Former: Options -> Preferences... -> Message List
Latter: Options -> Preferences... -> Viewer/Editor -> Header Layout

I think it was Message List. You click one and the message body displays in the preview pane. I am not sure now what was the default. I changed it to 12. It would be nice to have a large graphic that explains what the different parts look like in total, otherwise you are guessing.

=============

I think I have been hearing the sound that TB makes when it receives email. But, I [think] I have been hearing it even when new email has not been received. I unchecked the box "Play sound when new mail arrives" Of course, there could be other reasons for this as well.
17 January 2024 23:30:28, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56423/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56423/ Wed, 17 Jan 2024 23:30:28 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
1. The list of headers above the preview pane. How do you adjust the font/size? I always have trouble finding this setting
=============

You mean the message list or the headers of the selected message within the pane?

Former: Options -> Preferences... -> Message List
Latter: Options -> Preferences... -> Viewer/Editor -> Header Layout


====quote====
Frederick Smith wrote:
2. [Much more difficult Q] How to determine when it's "safe" to upgrade to v11.x?
=============

No definitive answer, except to follow this forum and hope for the best. And back up the message base before attempting any upgrade :)  
17 January 2024 14:14:40, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56416/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56416/ Wed, 17 Jan 2024 14:14:40 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Miloš Radovanović wrote:

====quote====
Frederick Smith wrote:
No AVs so far. Message bodies not easily viewed are back to normal
=============
I'm happy you're finally back to normal, hoping it stays that way. v10.5.4 should serve you well.
=============
1. The list of headers above the preview pane. How do you adjust the font/size? I always have trouble finding this setting
2. [Much more difficult Q] How to determine when it's "safe" to upgrade to v11.x?
17 January 2024 13:27:13, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56415/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56415/ Wed, 17 Jan 2024 13:27:13 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
No AVs so far. Message bodies not easily viewed are back to normal
=============
I'm happy you're finally back to normal, hoping it stays that way. v10.5.4 should serve you well.
17 January 2024 13:02:41, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56414/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56414/ Wed, 17 Jan 2024 13:02:41 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
I think some settings under "Viewer/Editor" need to be tweaked? Use Plain Text Messages using is set to "Plain Text Viewer (fast, no graphical smileys). View HTML messages using" and "View Messages with Alternative Layout (Text and HTML)", for example, have no selection. I tried what I thought I read above to for the other two in order here, "HTML Viewer" and "HTML and Plain Text Version".
If there are mistakes here it's because I am so tired and have spent so much time on this. If anyone were able to put together my open Ticket and all my posts here in the forum it would probably make more sense. More to come.
EDIT: {No AVs so far. Message bodies not easily viewed are back to normal}
16 January 2024 19:59:31, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56413/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56413/ Tue, 16 Jan 2024 19:59:31 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
Miloš Radovanović  Any thoughts on the seemingly "missing" bodies of messages?
=============
If I remember correctly, this is related to the missing values in the combo boxes for the text and HTML viewers in the Preferences. Apparently it was fixed in v11.0.3, but not in v10.5.4: https://www.ritlabs.com/en/products/thebat/revision-history/8122/

"Combo boxes in the Preferences dialog become empty when moved into a scroll box on smaller screens"

You could try increasing the resolution of your screen.

Another thing to try is setting the registry values manually, see this post: https://www.ritlabs.com/en/auth-forums/forum4/topic16251/message56246/#message56246
16 January 2024 13:42:10, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56410/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56410/ Tue, 16 Jan 2024 13:42:10 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
Miloš Radovanović Any thoughts on the seemingly "missing" bodies of messages?
16 January 2024 13:31:25, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56407/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56407/ Tue, 16 Jan 2024 13:31:25 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
If I use v10.5.4 after using the built-in uninstaller in 11.x, this will preserve all my settings, folders, etc.? Now, if I install v10.5.4, has anyone else that had "Access Violations", experienced the diminish or gone?
=============
Yes, as mentioned in my long post above, I had one message for which there was an access violation in v. 11.0.2, but after I downgraded to 10.5.1 and made the changes in dropdown boxes described above, I was able to open that message without any trouble. I described in detail how I downgraded. When I re-opened The Bat! in v. 10.5.1, everything (with the exception described in my post above) worked fine. All my folders are preserved—local folders, as well as folders for several accounts with different ISP's. Filters still work. Other settings appear intact. Sorry to hear you are having trouble with your downgrade.
16 January 2024 03:26:43, chileverde.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56405/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56405/ Tue, 16 Jan 2024 03:26:43 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
I don’t have time to list all my problems with and complaints about The Bat! v. 11 now, but I do want to report the worst ones and how I solved a new problem I had after I downgraded from v. 11.0.2 back to 10.5.1 (the one I had been using before upgrading to 11):

COULD NOT READ BODIES OF MESSAGES AFTER I DOWNGRADED TO V. 10.

If they had attachments, such a PDF files, I could see those in the viewer, but I could not read the main message. I remembered that when I started using v.11, and I opened Options | Preferences, trying to find the place to disable Conversation View (never did find it!), I noticed that under Viewer/Editor the choices for “View HTML messages using” and “View messages with alternative layout (Text and HTML) as” were BLANK. I clicked on the dropdown boxes, and nothing appeared, so I closed them and tried to use v. 11.

The biggest problems I had with v. 11 were:

1. When I tried to open one message, I got an access violation. When I tried to forward it, an editing window opened, but the body of the message I was trying to forward was blank, so I could not read it that way, either. I could open the message and read it on the website of my ISP, so I tried forwarding it to an email address which used a different ISP. When I tried to open the message forwarded to the new email address in The Bat!, I again got an access violation. In the past, closing and reopening The Bat! usually solved the access violation problem, but not today.

2. When I tried to open another message, all that displayed was the headers—no body displayed at all.

I uninstalled v.11.0.2 from Control Panel, restarted my computer, and installed 10.5.1 (so glad I use the no-automatic-update versions!). The Bat! opened fine, but when I tried to open individual messages, I only saw the header! If they had a PDF attachment, I could see that, too, in the viewer. But no bodies. For a moment I thought that upgrade had done something to all my messages so they would not open in v. 10!

Then I remembered the blank dropdown boxes. I went to Options | Preferences | Viewer/Editor. The settings I referenced above were still blank, but now when I clicked on the dropdown boxes, several options appeared. I selected “HTML only” for both, clicked O.K., and everything worked.

I don’t know whether Support monitors this Forum, as I have not seen responses from Support to posts here, so I am opening a ticket with the above report.


16 January 2024 03:17:44, chileverde.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56404/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56404/ Tue, 16 Jan 2024 03:17:44 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
1. Uninstall all versions of The Bat! via the Control Panel (your user data will be left untouched).
2. Remove the remaining shortcuts and unpin the program from the Taskbar.
3. Delete "The Bat!" folder under C:\Program Files\...\, but only if your mail data folders is stored in another location on the disk.
4. Delete "The Bat!" folder under C:\Users\{UserName}\AppData\Local\...\
5. Install The Bat! v10.5.4.

Which version of The Bat! starts now?

=============

====quote====
v10.5.4 starts now. It is under "C:\Program Files\The Bat!". I think some settings under "Viewer/Editor" need to be tweaked? View HTML messages using" and "View Messages with Alternative Layout (Text and HTML)", for example, have no selection. There are some messages that are new and old that have no body under Preview and when message is opened. No AVs so far, "Read as new" is always able to display the body of a message.

=============

From the ticket.
EDIT: Before I update to 11.x [11.0.3.1] again, I gotta have absolute confidence that this will go better than last time.
15 January 2024 23:41:59, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56403/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56403/ Mon, 15 Jan 2024 23:41:59 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
I deleted what was here because I don't have access to Backup/Restore for lack of a working TB. I checked the date on my last backup [TBK] and it was Jan 1, 2024. That's a lot of missing data.EDIT: This is the ticket I opened.  Can you see this  I wanted to PM you, but could not figure it out. I am trying to simplify [somehow] what you suggested above. I thought if you could view the ticket so far it would help.
=============
I can't see the ticket, and PMs seem to be disabled. Feel free to write here.

EDIT: maybe you could try to reinstall v11 (v11.0.3.1 is now available), and do the backup?
15 January 2024 12:31:05, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56387/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56387/ Mon, 15 Jan 2024 12:31:05 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
I deleted what was here because I don't have access to Backup/Restore for lack of a working TB. I checked the date on my last backup [TBK] and it was Jan 1, 2024. That's a lot of missing data.
EDIT: This is the ticket I opened. Can you see this I wanted to PM you, but could not figure it out. I am trying to simplify [somehow] what you suggested above. I thought if you could view the ticket so far it would help.
14 January 2024 19:36:32, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56381/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56381/ Sun, 14 Jan 2024 19:36:32 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
OK, to avoid confusion fr om now on I will refer to folders on disk and directories, and e-mail folders as folders.
====quote====
Frederick Smith wrote:
1. How could TB recognize all the accounts if they are in a "different place"?
=============
TB keeps many settings in the Registry, including the location of the data directory it I'm not mistaken. Uninstallers (at least the more recent ones) leave these settings after uninstalling, so a freshly installed TB can continue where the previous one left off.


====quote====
Frederick Smith wrote:
2. This procedure in #6 is a bit unclear to me. Is this account specific? I have two accounts: Gmail and Comcast. But, my folders are not directly associated with either folder. I just drag-and-drop messages fr om the Inbox [for example] into a folder?
=============
Sorry, my explanation could have been a bit confusing. As I wrote, usually TB will recognize wh ere your data directory is by using the left-over Registry settings. If that does not happen (I've experienced it a few times over the years), it needs help. What will happen is TB will open the New Account window upon startup, and you will need to select Restore From... -> Home folder and point it to the subdirectory of "C:\Users\fredc\AppData\Roaming\The Bat!" wh ere the account data resides (it should be an immediate subdirectory). Doing it like that for each account separately worked for me. I don't know whether it can recognize all accounts at once if you point it to the "C:\Users\fredc\AppData\Roaming\The Bat!" directory itself, I haven't tried it.


====quote====
Frederick Smith wrote:
3. Finally, are there any moves/copies/etc. that will clash? Usually, when you do some sort of copy like this, date/time can be used or some other criteria?
=============
When you do Restore From... -> Home folder nothing gets moved or copied, TB just continues using the data in that directory as a working directory, as before.


====quote====
Frederick Smith wrote:
EDIT: For a long time, I used TB w/o really much of an issue. Whenever I reinstalled it, I just did backup first and then a restore. That's it.
=============
Yes, that's also a possibility. However, in this case you could duplicate data on your disk if you import from a backup into a working directory that is different than the one previously used.
14 January 2024 08:28:02, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56376/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56376/ Sun, 14 Jan 2024 08:28:02 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Miloš Radovanović wrote:

====quote====
Frederick Smith wrote:
"C:\Program Files\The Bat!" The EXE File Version and Product Version are 11.0.3 "C:\Users\fredc\AppData\Roaming\The Bat!" has all my folders and emails. I got used to seeing a "Main" sub-folder in this, but it's not there in this one? Who knows what else is in there.
=============

OK, apparently v11 didn't completely go away after the uninstall. I suggest you do the following:

1. Back up the "C:\Users\fredc\AppData\Roaming\The Bat!" folder (just copy it to an external drive or something).
2. Execute the uninstall of any remaining TB versions.
3. If there is anything left in "Program Files\The Bat!", delete it (or move it somewhere else if deletion seems scary).
4. Install v10.5.4 into "Program Files\The Bat!".
5. If needed, manually create pins/shortcuts to "Program Files\The Bat!\TheBat64.exe".
6. Once you run TB, it should recognize all your accounts. If that doesn't happen, create each one again and point TB to the appropriate subfolder in "C:\Users\fredc\AppData\Roaming\The Bat!": Account -> New... -> Restore From... -> Home folder
=============
1. How could TB recognize all the accounts if they are in a "different place"?
2. This procedure in #6 is a bit unclear to me. Is this account specific? I have two accounts: Gmail and Comcast. But, my folders are not directly associated with either folder. I just drag-and-drop messages from the Inbox [for example] into a folder?
3. Finally, are there any moves/copies/etc. that will clash? Usually, when you do some sort of copy like this, date/time can be used or some other criteria?
EDIT: For a long time, I used TB w/o really much of an issue. Whenever I reinstalled it, I just did backup first and then a restore. That's it.
13 January 2024 22:59:32, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56375/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56375/ Sat, 13 Jan 2024 22:59:32 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
Sorry - was responding inappropriately - I installed clean but still there are problems - the other poster has different issues to me I think
13 January 2024 22:05:56, Neil Kirkland.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56373/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56373/ Sat, 13 Jan 2024 22:05:56 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
"C:\Program Files\The Bat!" The EXE File Version and Product Version are 11.0.3 "C:\Users\fredc\AppData\Roaming\The Bat!" has all my folders and emails. I got used to seeing a "Main" sub-folder in this, but it's not there in this one? Who knows what else is in there.
=============

OK, apparently v11 didn't completely go away after the uninstall. I suggest you do the following:

1. Back up the "C:\Users\fredc\AppData\Roaming\The Bat!" folder (just copy it to an external drive or something).
2. Execute the uninstall of any remaining TB versions.
3. If there is anything left in "Program Files\The Bat!", delete it (or move it somewhere else if deletion seems scary).
4. Install v10.5.4 into "Program Files\The Bat!".
5. If needed, manually create pins/shortcuts to "Program Files\The Bat!\TheBat64.exe".
6. Once you run TB, it should recognize all your accounts. If that doesn't happen, create each one again and point TB to the appropriate subfolder in "C:\Users\fredc\AppData\Roaming\The Bat!": Account -> New... -> Restore From... -> Home folder
13 January 2024 20:14:52, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56372/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56372/ Sat, 13 Jan 2024 20:14:52 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Miloš Radovanović wrote:

====quote====
Frederick Smith wrote:
4. I need instructions about what how to move forward and achieve the above? This will be by "hand"? The only TheBat64.exe is in the Program Files folder.  
=============
Is TheBat64.exe in "Program Files" itself or "Program Files\The Bat!"?

When you right-click on TheBat64.exe and select Properties, what version does it say in the Details tab?

In what folder is your message base?
=============
"C:\Program Files\The Bat!" The EXE File Version and Product Version are 11.0.3 "C:\Users\fredc\AppData\Roaming\The Bat!" has all my folders and emails. I got used to seeing a "Main" sub-folder in this, but it's not there in this one? Who knows what else is in there.
13 January 2024 18:27:17, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56371/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56371/ Sat, 13 Jan 2024 18:27:17 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.

====quote====
Frederick Smith wrote:
4. I need instructions about what how to move forward and achieve the above? This will be by "hand"? The only TheBat64.exe is in the Program Files folder.  
=============
Is TheBat64.exe in "Program Files" itself or "Program Files\The Bat!"?

When you right-click on TheBat64.exe and select Properties, what version does it say in the Details tab?

In what folder is your message base?
13 January 2024 14:19:14, Miloš Radovanović.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56368/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56368/ Sat, 13 Jan 2024 14:19:14 +0200 The Bat! - Configuring the E-mail Client Latest Upgrade - Poor Experience Latest Upgrade - Poor Experience I don't care much for the new 'threaded' BS in forum The Bat! - Configuring the E-mail Client.
1. I removed the shortcuts in the Apps menu, desktop, and unpinned the one on the taskbar.
2..
====quote====
Uninstall The Bat! v11 via the Control Panel (your user data will be left untouched). Remove the remaining shortcuts and unpin the program from the Taskbar. Then install v10.5.4.

=============

3. This is what I was trying to do. The idea was to run v3.5.4.
4. I need instructions about what how to move forward and achieve the above? This will be by "hand"? The only TheBat64.exe is in the Program Files folder.  
13 January 2024 13:38:33, Frederick Smith.]]> http://www.ritlabs.com/en/forums/forum4/topic16261/message56367/ http://www.ritlabs.com/en/forums/forum4/topic16261/message56367/ Sat, 13 Jan 2024 13:38:33 +0200 The Bat! - Configuring the E-mail Client