www.ritlabs.com [Topic: Where is my registration?]

Where is my registration?

Fri, 09 Jan 2009 21:14:25 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
It seems to be a long-suffering pandemic. There are threads going back more than a year about slow distribution of the license key and it's still happening.
09 January 2009 21:14:25, superbarney.

Where is my registration?

Wed, 11 Jun 2008 03:01:06 +0300

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
Yes, Maxim,
I did get a response today. Thank you.
John
11 June 2008 03:01:06, john pruit.

Where is my registration?

Tue, 10 Jun 2008 23:22:17 +0300

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
Have your problem been resolved?
10 June 2008 23:22:17, Maxim Masiutin.

Where is my registration?

Tue, 10 Jun 2008 18:10:34 +0300

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
Just throwing my 2 cents in... I also tried Bat and when I went to register it told me to purchase the product. I gave my credit card, it was charged and here 4 days later, I still have not heard from them other than the email that said they were reviewing my order. I will try the keys email and see if that gets any response. I agree this may not be the place to post problems, but there sure as heck isn't any way to get support/help off of their web site.
10 June 2008 18:10:34, john pruit.

Where is my registration?

Sat, 17 Mar 2007 00:01:28 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
Rick G!

You wrote that you had frustrations with support. Could you please forward these issues to me? Thank you in advance!
17 March 2007 00:01:28, Maxim Masiutin.

Where is my registration?

Sat, 17 Mar 2007 00:00:28 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
The correct email address is keys@ritlabs.com , there is an error in the webpage and we will fix this soon.
17 March 2007 00:00:28, Maxim Masiutin.

Where is my registration?

Fri, 16 Mar 2007 14:25:08 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
Thanks Rick, I sent an email to all the email addresses listed on the contacts page and finally got a reply, but it appears some of their email addresses are invalid.

In any event, I am now a happy camper and can finally move on.
16 March 2007 14:25:08, Cory Herlihy.

Where is my registration?

Fri, 16 Mar 2007 01:31:35 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
Cory:
It is a great piece of software but they are not really "togeather" business wise. I have had similar frustrations with support. Roelof is a great help but he is right - no one will hear you in here
Try another support request
( ... I know, I know ...)
16 March 2007 01:31:35, Rick G.

Where is my registration?

Thu, 15 Mar 2007 21:46:00 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
Oh, and BTW, as the contacts page points out about if your having a problem with your key to email key@ritlabs.com, what a surprise, their email server responds with:

The following addresses had delivery problems:

Permanent Failure: 553_5.3.0_..._User_unknown
Delivery last attempted at Thu, 15 Mar 2007 19:41:22 -0000
15 March 2007 21:46:00, Cory Herlihy.

Where is my registration?

Thu, 15 Mar 2007 19:28:17 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.

====quote====
definitely not the place to raise this kind of issues with Ritlabs
=============

I think it is since I have emailed them from the contacts page with no responses. So other than the contacts or here at the forum, do I get support??

Spamfilters been checked and it has not been caught.
15 March 2007 19:28:17, Cory Herlihy.

Where is my registration?

Thu, 15 Mar 2007 19:03:06 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
This is a user to user support forum and definitely not the place to raise this kind of issues with Ritlabs. Please use the contact addresses mentioned here:
http://www.ritlabs.com/en/about/contacts.php

Did you check whether your registration info got caught by your spam filter? These things happen quite a lot these days.
15 March 2007 19:03:06, Roelof Otten.

Where is my registration?

Thu, 15 Mar 2007 18:41:39 +0200

Where is my registration? in forum The Bat! - Configuring the E-mail Client.
It's been well over 24 hours and an email sent to sales and support.

I'd like to get the registration key I paid for. In today's lighting fast digital world, it makes no sense to be ignored and requests not answered.

I have taken shareware sales since 1998 using license keys. If you plan to sell a product with digital keys, and take funds immeaditly, it should not take days to receive it.

Yes, I am a bit impatient with the nag screen coming up when I start the Bat since I registered, and I am trying to get other things done. But I think when emails go unanswered toward a purchase, then yes, I get frustrated as well.

cherlihy, MCSE
15 March 2007 18:41:39, Cory Herlihy.