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HELP - lost my inbox messages! Is there anyway to retrieve them?
 
#1
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my computer seems to have locked up last night, upon re-boot I'm informed there is a problem with corrupted files and I run the popup file correction window on my inbox. It finds 1 corrupted file.  I then run the same application on all folders (I think this was a mistake!) and whenit's done my inbox is gone.

I found a large file (using windows search) titled messages.ebb which I think has to be my messages.  But I am unable to restore or open that file.

There has to be a way to do this, I just don't know how.  I had like 3500 messages in my inbox which I now know was a mistake.  But i though that since it compressed messages upon closing that they would be OK.

Can anyone help me?
 
 
 
#2
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The messages.ebb file contains the messages. Is it still located in your Inbox or was your inbox renamed by Windows. (I guess that's hard to answer as .ebb means that you're running an encrypted message base with encrypted folder names.)

When it isn't located in a valid TB folder any more, you can try this:
Create a new folder and take care that you know what existing folder names you've got. (When you don't use common folders right now, you could create one)
Close TB
Delete the messages.ebb and messages.ebi files that can be found in the directory matching that (still empty) folder and copy the messages.ebb file to that directory.
Start TB and check whether your new folder contains your messages.

If this doesn't work, you could try to import the messages from messages.ebb file.
Tools -> Import messages -> ...
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#3
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If I understand correctly, I need to copy the EBB and EBI files from my c: drive (they have the mailbox name in the path.  There are a lot of ebb and ebi files with the mailbox name but one of the EBB files is HUGE (145 MB) so I assume that is the one.  There are a lot of EBB (all the EBB files are titled "messages" and the EBI files are named "messages.ebi" and EBI files that have a path that says ...application data\the bat! pwd\account name\serialnumber.  
all the files are small but one.  I tried to import this file with no luck.)

then I need to copy it from the application data path given above and copy it to a new folder that I create?  This will just replace the file I want with an exact copy of itself in a different location wont it?

BTW i tried to import the the big file and it says 0 messages converted
 
 
 
#4
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Sorry, my mistake. I understood that Windows 'salvaged' your inbox directory: this causes a rename and generally places it in the root directory. (Happened once to me, though not with my message base.)

When importing doesn't work, it's likely that some corruption has taken place. You could try folder maintenance, though I can't guarantuee success.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#5
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OK, I thought I had it fixed last night.  I gave up on a restore, so I luckily had forwarded a copy of every email to another account (not on my desktop).  I then downloaded 3600 messages from that account into a new account I created in TheBat!  I then, copied all 3600 messages into a folder I created under the new account in thebat so as not to have them sitting in the inbox of this account (so now inbox is empty and the archive/storage folder i created has all the mesages).  I then backed up every folder and account on thebat using the backup function from the tools menu.  I then shut the system down and went to bed.

THis morning, the entire folder with all the messages is gone.  The new account is there but the only folders are inbox, outbox, sent mail, trash and inbox(known).  so I tried to restore using the restore option from the tools menu and selecting the file I created when I backe the system up.  Nothing happened, the mailbox/folder is still missing.

now I'm really worried because if the backup/restore process doesn't work, what will keep this from happening in the future?

BTW I scanned my system for viruses and spyware and it came up clean.
 
 
 
#6
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That's really odd behaviour, the only causes I can think of are disk troubles or a corrupted TB-config.

Let Windows run a full maintenance run on your drive followed by an uninstall and install of TB. Don't delete your message base. After installing TB you tell it to create a new account, set it to the same mail directory, enter the same account name and the account should be recognized properly.
Don't forget to have TB use an encrypted message base and use the same password, otherwise your config won't be recognized.
When you're running TB from a restricted user account, you need to switch to that account after uninstalling TB to delete the
HKEY_CURRENT_USER\Software\RIT\The Bat!
tree in the registry for that account. (Windows won't allow access to another user's registry by an unistall program.)
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#7
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OK. I have a few questions though.

1. although I've done drive maintenance/scan drive for errors before, I was looking through control panel and can't seem to find the menu where you can perform these operations.  WHere is it?

2. I'm not sure I have a copy of a regestration number for TheBat!, I don't want to have any problems with the re-install, what will I need upon re-install.

3.Is there a way to copy everything so that if the uninstall/reinstall process goes awry I can restore to a previous state when it works?  I think a lot of people could benefit from proper backup proceedures (not just me).  I heard there is a way to partition your disk to have a mirror copy of everything on it for a quick easy backup of a drive which could become damaged or currupted, infected with a worm/virus/spyware/adware, is this hard to do (I know it's off topic but after serching the forum for answers I see a lot of people with missing accounts and/or messages, this would help us all)

4. you lost me on "When you're running TB from a restricted user account, you need to switch to that account after uninstalling TB to delete the
HKEY_CURRENT_USER\Software\RIT\The Bat!
tree in the registry for that account. (Windows won't allow access to another user's registry by an unistall program.)"....canyou elaborate?

Thanks!!!!!!!
Daivd
 
 
 
#8
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Quote
Riggin David wrote:
3.Is there a way to copy everything so that if the uninstall/reinstall process goes awry I can restore to a previous state when it works? I think a lot of people could benefit from proper backup proceedures (not just me). I heard there is a way to partition your disk to have a mirror copy of everything on it for a quick easy backup of a drive which could become damaged or currupted, infected with a worm/virus/spyware/adware, is this hard to do (I know it's off topic but after serching the forum for answers I see a lot of people with missing accounts and/or messages, this would help us all)

On a windows XP system you can preserve the registry by using a restore point the do your uninstall.

If you want to back up your files to another drive there are many expensive programs to do this and one free one from Micro$oft calles "Synctoy" You can make many different synchronizations. It doesn't zip them up, burn them to multiple cd/dvds nor FTP them elsewhere. It just synchronizes folder to another drive and I believe it works on network drives

Here's a rapidshare link
http://rapidshare.de/files/21543905/SyncToy.rar
 
 
 
#9
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Also for backing up as in archiving there is the ABC Converter for the bat and a host of other programs
http://www.processtext.com/ there are 2 different ones for the bat - this is the one that I use to archive out completed issues
http://www.processtext.com/abcbat.html

I am not connected in any way except as a customer but there are a couple of other converters I will need and the price is right. The owner has also made changes to the progam within a day or two specifically to address issues I found

But to keep backups of your emails use the tools/backup feature in the bat then use synctoy to synchgronize the backup folder(s) with the other drive
Oh Yes, synchronizations can be one way or both so you can add files to a backup folder on C: and some others on D: and they will mirror - also deleting any that you have deleted from one
 
 
 
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