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Forwarding Emails is odd v 3.99.3
 
#1
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I hope someone can help me.

When a I click to forward emails sometimes the attachments from the original emails become crunched down into a file called "1.eml"  When I click on this email the original email comes up, so this is obviously some sort of packaging of the email which I can then forward.

At other times when I click to forward an email I get a new editor window with the original email still in the window and the attachments sitting nicely in the control window waiting to be forwarded just like in the original email I want to forward.

I do not want this "1.eml" attachment as I cannot be sure that the recipient can open it.  I want to forward the email in the normal way.

How does TB decide what to do?  How can I make sure that the "1.eml" is not created?

Right now I have to save all the attachments somewhere and create a new email and cut and paste the content and reattach the attachments..  Very time consuming and irritating.

But sometimes it works fine.

Thomas
 
 
 
#2
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Has anyone else this problem?  It is driving me quite crazy.  
 
 
 
#3
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Account -> Properties -> Templates -> Forwarding -> Uncheck 'forward messages as attachments'

And upgrade to the latest version: 3.99.29  
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#4
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Roelof, you have made my day!  Thanks!
 
 
 
#5
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Roelf,

While we are on the subject, do you know how I can stop emails having their attachments removed when I reply to the sender?

Thanks!

Thomas
 
 
 
#6
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Uhmm, that's an odd question.

They're supposed to be removed when you reply to sender. It's kind of odd when somebody sends you a picture and you reply to say thanks that you include a 4 MB file. :-)

When you really want to include the attached files in the reply, I'd suggest that you forward the message back to its original sender.
For the rare instances you're doing this, you could create a quick template that starts with the %Clear macro (to clear the text generated by your forwarding template) and simulates your reply template.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#7
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Hi Roelof,

We do not really think it so odd.  In business when reviewing contracts, quotations, drawings etc. it is very common to want to keep associated documents with the reply.  This is particularly the case when some new recipients are added to the CC.  For example, a customer sends me a print which needs some discussion and I want to share my thoughts with a colleague.  I might wish to reply to the sender (and all the recipients that he/she added) with some questions as well as add some more recipients of my own to keeping them in the loop.  

This happens to me all day long.  

Using the forward function looses all the recipients of the original email and is therefore only a partial solution.  A quick template is therefore also only a partial solution.

We would really like a "reply with original intact" button on the tool bar option.

Any ideas how to do this?

Thomas
 
 
 
#8
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Create the function yourself, it can be done. Though I can't think of a way to do it with a button on the toolbar, only with a hotkey

Start with a filter
General tab
  Condition: Any message
  Action: Forward the message
Options tab:
  Enable 'Execute actions of this filter by pressing this hotkey' and select a hotkey
  Enable 'This rule is executed only by pressing...'
The most important part of this filter is the template, just shape it as a reply template, but include these macros:
%To=""%To="%OFrom"%-
%CC=""%CC="%OToList,%OCCList"%-
These macros will empty the To and CC header of the forward and afterwards they will fill the To header with the sender of the original message and th the CC header with all recipients of the original message.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#9
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Hi Roelof,

Thank you for this great suggestion.  Gives me something to play with over the week-end!

A hot key will be fine..

Thomas
 
 
 
#10
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Well, I tried everything but still this problem is nagging me.  When I reply or forward emails sometimes the attachments remain intact and sometimes the are compacted into a file called 1.eml which is then attached.  My recipients cannot open this.  A very large frustration as the only solution is to save the attachments separately and then re-attaching them afterwards.

There must be some way of fixing this.

Thomas
 
 
 
#11
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What you describe as problem is that the messages are forwarded as attachments. That's an account setting.
If one account sends okay and another doesn't then you know that the other account has 'forward messages as attachments' enabled.
You can find that at:
Account -> Properties -> Templates ->Forward
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
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