Search  Rules  Login
TheBat English » The Bat! - Configuring the E-mail Client
Pages: 1
RSS
Crash when new mail arrives, and the mailticker shows up
 
#1
0  
Hi,

I've switched to thebat! just recently... i really love
this piece of work!

But there is a (not so) small downside... When i have it minimized in the tray and working on something else, i've set it up to check mails every 10 minutes. But when a new mail arrives, and the ticker shows up, it crashes. I just see the connection centre doing nothing, i can't click the ticker and thebat! uses 100% cpu. I always have to kill the task and restart it... not very nice.

Any ideas, maybe someone else had this problem before?

Hope you can help, this seems unusuable to me now!

Regards,
Chino
 
 
 
#2
0  
Sounds like an error in a mail scanner plugin. Either your anti-virus or anti-spam plugin is playing up. Try disabling them and see what happens.

If it's BayesIt that's playing up, there are more recent versions of the plugin available that fix many issues.
iviarck
 
 
 
#3
0  
Hi Marck,

Thanks for your reply.

I played a bit with the settings in the meantime... and it's definately the Ticker that causes the problems... I've disabled it and it worked for the last 20 hours.

I don't have any plugins installed, at least if we're talking about the ones listed in preferences/plugins, cause this is empty for me.

Actually, i don't want to turn off my Norton Antivirus Emailscan feature, but if this might be the problem, i'll see what I can do.

I just want to have the ticker back :)

I'll try disabling the antivirus email scan, and see what happens.

Have a nice day,

Regards,
Chino
 
 
 
#4
0  
Well, I tried it for a while now.

It is DEFINATELY the fault of my Norton Antivirus Emailscan... If it's turned of it works flawlessly.

But... I don't like this being turned off..

Is there any workaround for that? I can imagine someone else here having Norton 2005 and using thebat! with the ticker... HELP :)

Hope someone knows a hint on this,

Regards
Chino
 
 
 
#5
0  
The fault is in the way Norton locks infected message files during the import process. You have a couple of choices here:

1) disable Norton's email scan, safe in the knowledge that you know what you're doing and The Bat! is not capable of accidentally executing malicious code. Or any code, for that matter. Norton would intercept any attempt to externalise an infected attachment or executable in real time using the main file scanner anyway.

2) Find a more compatible AV solution that doesn't interfere with the smooth operation of your day to day computing. I recommend AVG from personal experience - and it has a plugin for The Bat!. NOD32 is also good.
iviarck
 
 
 
#6
0  
Thanks Marck,

I'll stick to option 1)


Enjoy your day,

Chino
 
 
 
#7
0  
I have also been experiencing this very very annoying bug. Turning off Norton's email scan is not a very good option and cannot be a permanent workaround. I'm ready to turn it off until the next version, which should fix this "bug". However, I'm not ready to turn it off permanently. I really hope it gets fixed in the next version.
 
 
 
#8
0  
I repeat: "The Bat! is not capable of accidentally executing malicious code. Or any code, for that matter. Norton would intercept any attempt to externalise an infected attachment or executable in real time using the main file scanner anyway."

This is absolutely true. You are not running "unprotected" at all.

The bug is, in this case, Norton's, not The Bat!'s and they are the ones that need to fix it. Not that I would expect them to. And there isn't much that I believe RITlabs can do to make The Bat! "Norton compatible" without crippling the speed of the program and requiring a re-write of some fundamental message download logic.
iviarck
 
 
 
Pages: 1