I want to respond to people based on what THEY say.
But, when they are replying to me, its still filtering MY OWN responses (as part of the whole) to that person.
Example: Lets say they mention the word "discount" and I say "yes a discount is available"
They email me:
"Is that discount available"
filter goes off
"yes a discount is available"
they reply:
thank you
Now my filter using "text > match > discount"
is still going off, because of MY reply mentioning the word discount...it may even be including their very first message since thats part of the reply sequence..I'm not sure
anyway to avoid this so I only respond filter what THEY are saying
anybody understand?
But, when they are replying to me, its still filtering MY OWN responses (as part of the whole) to that person.
Example: Lets say they mention the word "discount" and I say "yes a discount is available"
They email me:
"Is that discount available"
filter goes off
"yes a discount is available"
they reply:
thank you
Now my filter using "text > match > discount"
is still going off, because of MY reply mentioning the word discount...it may even be including their very first message since thats part of the reply sequence..I'm not sure
anyway to avoid this so I only respond filter what THEY are saying
anybody understand?