Hi,

I bought The Bat! for three reasons - great message filtering, template options and backup facilities. It's been fine handling the first two, but the backup function I'm using (incremental every day at 7pm) has stopped working for the second time. The first time (not long after installing) I contacted support and they recommended a number of things, suggesting that an imported message may be corrupt and needed to be identified and removed. The only way to do this was to laboriously remove message subfolders and retry the backup until it worked.

As part of the cleanup process before starting this debugging, I stumbled upon what I thought was the real problem: a main folder had no messages in it - when I added a message, the backup worked, and has been until a week ago. I get the same problem: backup hangs when processing a specific main folder - when I cancel, I get Thread Error: Access in denied (5).
I went back and deleted all messages since the last successful backup - no difference. This says to me it's not a specific message that's the problem. Surely others have had backup problems like this? Now I don't trust The Bat! backups at all.

I'm running the lastest Home version.

Can anyone help?

Thanks



David S