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International Pack for TB 4.2.44
 
Hello (excuse me for my bad english writting, I'm french) :oops:

I was previously running TB v4-2-44 all languages included.

I recently had  to restore a disk image (OS + softwares) but this one included TB v4-0-34 so that I've got to update and have some questions about it :

1/ have I to uninstall the old version before installing the new one ?
2/ in my "Dowloads" folder and in the available downloads on this site I don't see any International pack for this version...while I was running a v4-2-44 including all the languages before.
-> does it mean that the international pack is included in "thebat_home_4-2-44.msi" ??

Thanks in advance for your answers  :)
Edited: AL LM - 26 July 2011 13:51:18
 
You can install the pro-pack. That includes the language files and it uses the same executable. (The pro-options are unlocked by the license key not by the msi)
You don't uninstall the old version, but you install the new verion on top of it.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
Thanks a lot..so I don't have to pay anything more for the pro version I just get the international pack included but i'll have the home version with my licence key..that's it ?
 
yep
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
Thanks very much  :)

1/ I do hope this updating will solve a big issue I encounter since I did my disk image restore.

The messages import doesn't work and the mail dispatcher doesn't bring me back messages from my mails servers from from one special day to another.
I do precise that my TB mail directory is on another HDD so it shouldn't have been affected by my restore..normally. All my accounts settings have been correctly restored too so that running TB after it should have mess this directory..normally, too

2/ If I make a backup now will it be restored without any issue after the 4-2-44 install.

3/ Just another "little" question : after the install of the new version on top of the old one..will have I to reboot my PC to try the new one (because I'm working now and have a lot of web pages opened ans applications launched)?
 
Ouch! Do you mean that you were accessing a message base from 4.2 with TB 4.0? Since v4.1 TB uses a different message base format, that might account for your dispatcher problems.
The conversion from 4.0 to 4.2 should go just fine, but it is possible that TB gets confused because the new index files are present.
Just to prevent problems: create a backup from your mail directory (simply by copying it with the explorer) afterwards update TB. If there's no problem with the message base after the update then you can delete the backup. If there are problems afterwards, close TB, move the actual mail directory to another location, restore the backup and start TB.

It's never a bad idea to reboot your pc after installing a new program, but it shouldn't be necessary for TB's proper functioning.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
That's what surprised me : being able with the v4.0 I had restored, to import messages bases created with v4-2.
But the v4.0 gave the choice between "import from TB! message base v2(.TBB) and From TB! message base v1 (.MSB) so it seemed to recognize the .TBB format..the right format of my messages bases in my accounts folders.

OK for the C/C of my TB! directory  ;)
 
The .TBB format didn't change, that's where the the messages themselves are stored, but the index files to access those messages have been improved. The improved version is called .tbn in stead of .tbi
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
ok so the .tbi files are index files to access to the messages.tbb..I was just asking me what those .tbi were and effectively I've now .tbn instead of .tbi in my folders  ;)
Thanks a lot  :)  because I'm still waiting for help from TB support for 4 days  :( (Inna Demcenko is supposed to be the responsible)
Edited: AL LM - 27 July 2011 10:30:05
 
I still have my messages import issue and the mail dispatcher still refuse to retrieve some mails from my servers!!! I'm getting mad. :evil:

In fact I always sort all my messages (received and sent) of 2 main accounts within thematic subfolders in the inbox folder of the most important account (am I clear ??)

Untill this restore I didn't have any trouble to import  the messages from the corresponding subfolders located in my TB directory (on another HDD )but now the import seems to begin then stops and I get "0 converted messsage"  :(

I tested to import my sent messages from my different sent folders that I copied/pasted on 2 another PC running TB! too : always the same result = I've got "holes" of 4 months in the messages that are brought back.

And what you say about the new file format .TBN instead of .TBI surprises me a lot because even with the v4-2-44, I was running before my mess, I had .TBB and .TBI files in my folders..no .TBN and always was ok
Edited: AL LM - 27 July 2011 12:51:28
 
HELP !! :(  :(

I got many things really wired and detrimental for me :
1/ while I never never configure TB! not to let all messages on the servers especially for my main account I just noticed that all my mails from 2000 to 05/2011 have been eraser from the server (check on the webmail)!!! :o

2/ And getting all my messages left on the server for my other main account is a real hard stuff  :o
Edited: AL LM - 27 July 2011 16:07:35
 
I don't understand everything you say.
The problems with the mail dispatcher could be caused by the fact that you've been running an older version of TB with the message base of a newer version. Sometimes the formats of the files change and though the index file change of 4.1 was the only one I'm aware of, that could have consequences for the way the mail dispatcher 'remembers' things.

I can't follow the rest of your two messages.
You've lost ten years of mail on the server. This problem you're wrestling with, has that been since May? In that case what happened is something like your mail dispatcher problems and v4.0 didn't understand all of v4.2's settings.

You mention four months gaps on your import or converting from other folders. Why are you importing or converting stuff in order to get it from one folder to another? A simple copy or move action should do that without problems.

What you mean with "2/ And getting all my messages left on the server for my other main account is a real hard stuff" ? Either you leave the on server or you don't.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
Quote
I don't understand everything you say.
-> my first sentence
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Hello (excuse me for my bad english writting, I'm french)
so excuse me once more but having to explain computer issues is already difficult for me in french and  much more in english  :cry:

1/ Yes all my messages left on a server from december 2000 to may 2011 disapeared from the server !! It's the first time I see that while it's not the first time I restore an image disk and I previously update from v4-0-34 without any problem

2/
Quote
You mention four months gaps on your import or converting from other folders. Why are you importing or converting stuff in order to get it from one folder to another? A simple copy or move action should do that without problems
Because I'm trying to import received messages that disapeared from the servers ans sent ones from my TB! directory that means that these messages aren't loaded in any of my TB folders when it is launched. They just exist under MESSAGE.TBB format. So I don't see how I could simply copy them :oops:

3/ I meant that it required several attempts to get them.
I let them on the server anddownload them on my computer so that can get them in 2 ways : with TB! and on my webmails

And I'd like to insist on a point : are you sure that the .TBN format isn't quite new and that TB!  Home v4-2-44 wasn't still working with the .TBI format because it's the first time I see .TBN files in my folders :o

I do hope you'll better understand me this time  :(
Edited: AL LM - 28 July 2011 11:23:33
 
And could you tell me why support didn't answer me a single word to my questions begginning on the 22nd of July.
Nobody answered either when calling +373-22-808404 each hour of the "day" (from 8 am to 8 pm GMT+1h)
-> is there still somebody working for Ritlabs SLR this period of time ?...holydays for everybody ??
:(
 
Things are clear now.

You could 'import' the messages in another way.
Create a target folder in TB (keep it empty), close TB, copy the messages.tbb to your target folder, delete any existing index files in your target folder, start TB, sel ect your target folder.

I'm sure about the .tbi to .tbn change, here is a quote from the change log (the readme.txt in your program directory)
4.1
---
[!] New message base index for support message base files larger than 2G bytes and possibility to have multiple user flags


The only explanation I've got is that you lost mail because of the mixing up of two versions. Unless you're not telling me things, might simply be because you don't realize what happened or even don't know. The fact that you had this restoring back to 4.0 issue before simply might mean that your message base was even a bigger mess than I realized. Even though the .tbb format hasn't changed, you cannot change the index files back and forth without consequenses.

The conversion to 4.1 didn't mean that the old index files were deleted, merely that the .tbn index files were added. So starting 4.0 would mean that it would continue the old index files that were missing the links to more recent messages.
Installing 4.2 on top of 4.0 could mean that 4.2 converted the old index files again (and missed a bunch of messages) or that it recognized the existing .tbn files and continued the use of the (unfortunately no longer uptodate) new index files. Either way you wouldn't see messages that could be present in the messages.tbb.
Options like 'delete messages from server when it's removed from trash' could mean that your messages got deleted because they were no longer linked to the account that imported them because of the mutilated index files, but I don't know.

Something you could try to resolve this mess, is to close TB and delete all index files (both .tbi and .tbn) from your folders, start TB afterwards and see what happens. TB ought to create a new index file if the old one is missing. I'm not sure what this would mean for the messages still on the server.

If I follow your setup correctly then you've got two computers with TB, both with their own message base and you also access the mail on server via webmail.
Does your ISP support imap? That would be the way to do this properly, because that would mean you could access the same same message base from everywhere. As an added bonus you could copy those old messages (if I read you correctly then your alternate copmputer still has its full message base back to 2000) back to the server. I did something similar with a switch fr om one ISP to another when I copied the contents of eight accounts to a different imap server. I did that with an alpa version of TB 5.

As far as you latest question is concerned. I don't know anything about Ritlabs' helpdesk, 'this is a user to user support forum' and in spite of it's being run on Ritlabs' site it's not heavily frequented by developers or support people.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
First of all : thanks a lot not to let me down  :)

I try to understand your answers with my english knowings especially applied to TB! and its functionning  :(
1/
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Create a target folder in TB (keep it empty), close TB, copy the messages.tbb to your target folder, delete any existing index files in your target folder, start TB, sel ect your target folder.
-> I create this folder within TB! interface when it is launched..that's it ? or create it in my TB! directory that is on my second HDD... ??
why do you say :
- "keep it empty"..if I don't put anything in it, it will stay empty, no ?? :|
- "delete any existing index files in your target folder" : why should it be any index files in this new folder ?? What are exactly those index files ?
2/
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The only explanation I've got is that you lost mail because of the mixing up of two versions. Unless you're not telling me things, might simply be because you don't realize what happened or even don't know.
-> what kind of things I couldn't have said ??
-> "might simply be because you don't realize what happened or even don't know" : yes I really don't understand what happened because it's not the first time I do that kind of manipulation but the first I got this mess   :(  
- "your message base was even a bigger mess than I realized"...what do you mean ? :(   Before my restore every thing was allright.

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Something you could try to resolve this mess, is to close TB and delete all index files (both .tbi and .tbn) from your folders, start TB afterwards and see what happens. TB ought to create a new index file if the old one is missing
are you sure it won't worsen the mess ??
I can try on one PC ok and see what happens  ;)

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I'm not sure what this would mean for the messages still on the server
what do you imagine saying that..
- erasing more messages from the server ??(in remind you I already lost 10 years of messages :( as I could check it directly by the webmail ) :(
- working a miracle doing these erased messages appearing back on my server ????? :o
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If I follow your setup correctly then you've got two computers with TB, both with their own message base and you also access the mail on server via webmail.
1/ yes having made some attempts to solve my issue(s), I also C/C my sent and received  inboxes (several accounts) on the 2nd PC to try to import more messages than I could on the 1st PC..failure  :cry:. Import works well, but when asking to erase duplicates I get as much messages erased than imported.
2/ yes for webmails
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Does your ISP support imap? That would be the way to do this properly, because that would mean you could access the same same message base from everywhere
1/ My husband and I have only a few mails accounts provided by our ISP (SFR) we have a lot of other free electronic mails (yahoo.fr, laposte.net ..and so on)
The lost messages are for one of our laposte.net accounts. I don't really handle IMAP but it seems that laposte.net supports IMAP (imap.laposte.net instead of pop.laposte.net) and the other main : sfr.fr too (imap.sfr.fr instead of pop3.sfr.fr)
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As an added bonus you could copy those old messages (if I read you correctly then your alternate copmputer still has its full message base back to 2000) back to the server
I'd like to hope that, but I fear all my issues come from the different index files between the "old" and the "new" version of TB! because installing the 4-2-44 on my PC2, pasting my PC1's folders (USB key) on it.... didn't solve anything  :(
And, to harden the problem, all my received and sent messages for several accounts are sorted within thematic subfolders.
This sorting takes a lot of time when I didn't previously create a sorting rule. And it makes really tough the checking of which message I lost or not.
Bur for one mail address it's sure I lost a lot of sent messages and, for another, many many received ones.

My labtop is still running TB! v4-0-34 and a very few messages are sorted. I didn't do any manipulatings on it those days. My sorting subfolders are already created but I didn't take time to sort all messages I want within them.

Do you think that IMAP is adapted to this sorting ?. If I use it, is there something I've to do on the webmail because  neither the first nor the second support explains how to do to move from pop to imap. I guess I'll have to create sorting subfolders on the webmails..if possible  ?? If I quite understand imap enables kind of synchronization.

And are there downsides to imap compared to pop ?

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I don't know anything about Ritlabs' helpdesk,
Excuse me  :oops: I thought you were working for Ritlabs  :oops:
 
QUOTE]AL LM wrote:
-> I create this folder within TB! interface when it is launched..that's it ? or create it in my TB! directory that is on my second HDD... ??
why do you say :
- "keep it empty"..if I don't put anything in it, it will stay empty, no ??  
- "delete any existing index files in your target folder" : why should it be any index files in this new folder ?? What are exactly those index files ?
[/QUOTE]
-Yes, create it via the TB interface.
-I said to keep it empty, because putting a new messages.tbb file in the folder will cause all existing messages to be gone. So you shouldn't place messages in it before you insert the messages.tbb that you want to import. And yes, it'll stay empty as long as you don't put any messages there.
-The index files are the messages.tbi (old style) and the messages.tbn (new style) files that you encounter in TB's directories. They are there to tell TB where the messages in the messages.tbb file start, whether those messages are read, flagged or whatever. That way TB doesn't need to search the whole messages.tbb file in order tyo find the 713th message or to display the message list as sorted by sender, but it can read the much smaller index file. This is common practice for databases.

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AL LM wrote:
-> what kind of things I couldn't have said ??
-> "might simply be because you don't realize what happened or even don't know" : yes I really don't understand what happened because it's not the first time I do that kind of manipulation but the first I got this mess  
- "your message base was even a bigger mess than I realized"...what do you mean ?  Before my restore every thing was allright.
[
It might be that you lost mail, because something happened at the ISP-side, a quotum that was exceeded or something like that. Those things can happen and if they happen at the same time as another disaster, it's easy to think that they're related even when there's no such relation between the problems.  I meant that kind of things.
It was not to imply that there were such things, but just to say that I know less than you.

I'm not sure that the problem will be solved by deleting the index files on the problem computer, but I'm for 80% sure that most of your problems were caused by problems with your index files.
However, to be sure that it wouldn't get worse on your pc, I said to create a full copy of the mail directory first, because then you could revert to the current state of affairs.

What I meant with not being sure about the consequences for your mail on server was not that I thought it might restore the mail on the server (the pop3 protocol offers no option to uploasd mail from client to server), but that there would be a slight possibility that you's loose more.

That you're using multiple mail services doesn't complicate things, it merely means that you've got to do the same actions for multiple accounts. More work, not more copmplicated. ;-)
Though you might consider to use this moment to simplify your mail structure. Services like gmail offer the option to collect mail from different accounts so that all mail can be read via one account.

IMAP accounts can be sorted just as wel as POP3 accounts, I'm not sure how good TB is in sorting it automatically. Good IMAP servers offer server side filtering, the server sorts your mail according to your rules and that's what you'd want, because the mail should be sorted the same way whether you use The Bat!, MS Outlook, Thunderbird, webmail or whatever. But you can always sort it manually.

The major disadvantage of IMAP compared to POP3 are that you need more bandwidth, so IMAP is more suited for ADSL and cable and less for dial-up connections. And second, because IMAP stores its messages on the server, you need sufficient server space, however that won't be a problem for you as you kept your mail on server anyway, so that space should be available.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
1/
Quote
Create a target folder in TB (keep it empty), close TB, copy the messages.tbb to your target folder, delete any existing index files in your target folder, start TB, sel ect your target folder.
Thanks a lot, I quite understand now what you tell me to do BUT I remind you that I sorted (deplaced) most of my received AND sent messages in thematic subfolders..that means I've as much .tbb files (including received and sent messages) as subfolders  :(
-> I guess I've got to create as much target folders than thematic folders ?
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The index files are the messages.tbi (old style) and the messages.tbn (new style) files that you encounter in TB's directories. They are there to tell TB where the messages in the messages.tbb file start, whether those messages are read, flagged or whatever.
Ok that's clear..I didn't know that ;)
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It might be that you lost mail, because something happened at the ISP-side, a quotum that was exceeded or something like that.
You may be right..and I'm stil waiting for an answer from my server's hot-line  :evil:
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However, to be sure that it wouldn't get worse on your pc, I said to create a full copy of the mail directory first, because then you could revert to the current state of affairs.
I did it before updating to the v4-2-44 ;) so I've still the .tbi files but my issue was already here  :(
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Though you might consider to use this moment to simplify your mail structure. Services like gmail offer the option to collect mail from different accounts so that all mail can be read via one account.
Ok I'll think about it
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Good IMAP servers offer server side filtering, the server sorts your mail according to your rules and that's what you'd want, because the mail should be sorted the same way whether you use The Bat!, MS Outlook, Thunderbird, webmail or whatever. But you can always sort it manually.
I never found, when on the webmails, the way to make rules or even to create subfolders, I'm not sure they let me do that :(
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The major disadvantage of IMAP compared to POP3 are that you need more bandwidth, so IMAP is more suited for ADSL and cable and less for dial-up connections. And second, because IMAP stores its messages on the server, you need sufficient server space, however that won't be a problem for you as you kept your mail on server anyway, so that space should be available.
1/ ok for the bandwith even if it could be better (6mbps on average)
2/ on the main server : 1Go, on the second 10Go !!but the first one is a free one, independant on which is my ISP (so that I can change whenever I want without having a lot of work to make subsequent changes)
 
I created new folders and subfolders within TB! interface, closed TB! then went to my TB! directory within each of these new folders, erased what was in and pasted in what I copied from "original" folders
-> and I got no more messages than when importing them from TB! interface.

I guess my messages bases are definitively damaged  :cry:

And, you know, I'm almost quite sure I was still running the v4-0-34 before restoring my disk image because as I already told you almost entirely:

1/ in my downloads folder I only have the Home v4-2-44 exe file and no any international pack while I was previously running with an international pack ..like the one I've got in my downloads folder for the v4-0-34

2/ I don't know whether the Home v4-2-44 interface has exactly the same "look" than the pro one but it doesn't look like the previous version I was running..especially during the launching of the software (logo..)

3/ I recently installed TB! on a "new" PC..and installed the v4-0-34 ... and "fed" it with my sent messages for all accounts..without any trouble of file index (.TBI vs .TBN)

4/ it's the first time I see .TBN files in my target folders
Edited: AL LM - 04 August 2011 11:32:08
 
If your message base has been damaged, that's the end of it, I'm sorry. That's why it's recommended to create backups.

There's no real visual difference between 4.0 and 4.2.

V4.2 would run just fine with the v4.0 int.pack, maybe some untranslated strings in the newer menu-options
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
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