Search  Rules  Login
TheBat English » The Bat! - Configuring the E-mail Client
Pages: 1
RSS
Can not go back to the version i paid for!, Downgrade is impossible!
 
#1
0  
Our comercial version for TheBat! Professional got automatically updated to v5.1.0 and then we have noticed our license is not working anymore!
We are talking here about a company not beeing able to work because we got into trial mode (we have 12 licenses or more).
We have tried to downgrade to the latest version we got - TheBat! Professional v5.0.32 - But it didn't worked. Even after uninstalling v5.1 and installing v5.0.32, when we started TheBat! we still got the trial of v5.1.

Please inform us on how to go back to the version we paid for!
Thank you in advance!
 
 
 
#2
0  
The only things I can think of, is that you've made a mistake in which version you were installing again.
Or that you installed v5.0.32, but that the installation of v5.1 got rid of the registration key of v4, so your bat says that you're running unregistered and that you mstakenly concluded that you're still on v5.1 because of that reason.
Check Help->About to check the version you're using, if that's v5.1 then uninstall it and install v5.0. If it's v5.0 in unregistered mode then insert your registration key again at help->Enter registration code.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#3
0  
OK, let's take it step by step (on one computer - i can't test all of them as people are working right now).
I am on Windows 7 64bits. Starting TheBat! and checking version: It's TheBat! Version 5.1.0.4 UNREGISTRED EVALUATION COPY.
Then i'm closing TheBat! and going into Control Panel - Programs and Features - Remove TheBat! Professional.
Then starting to install the last TheBat! i have before 5.0.99 (valid for my license).
After installing, starting TheBat! would give me this error: "TheBat! Professional v5.0.36 Installer Information. Internal Error 2753. thebat.exe.30DEC6EE_6CEA_4942_B2A9_772217A27861".
Clicking OK (i have no other option) and starting TheBat! i am amased to see it's still TheBat! Version 5.1.0.4 UNREGISTRED EVALUATION COPY.
How in the world? I just uninstalled that version!!!

What else to do?
 
 
 
#4
0  
That's odd.
I did the same as you did.
Closing TB
Uninstalling 5.1.0.4
Because of what you said, I checked whether the The Bat! directory in C:\Program Files (x86) disappeared and it did so.
Installing 5.0.36
Ran TB and it said it was 5.0.36.2
Only difference with you is that my 5.1 is a registered version.

Could you try it again and after you've uninstalled TB, check whether "C:Program Files (x86)\The Bat!" is actually gone? And check also whether it has disappeared from your list of installed programs in the configuration screen.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#5
0  
Yes, that was the problem. In C:\Program Files (x86)\TheBat! after uninstallation there was still thebat.exe. Deleted and reinstalled 5.0.36 again and this time it worked with no issues.
Probably the uninstall is not deleting the .exe and the install is not overwriting it.
Thanks!
 
 
 
Pages: 1