Search  Rules  Login
TheBat English » The Bat! - Configuring the E-mail Client
Pages: 1
RSS
Windows credentials
 
#1
0  
Hello,

Why the bat triggers a window (from the os) asking  credentials when opening some particular emails ?
 
 
 
#2
0  
When do you see that happening? I've never had that happen to me.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#3
0  
I uninstall the bat home and install the bat pro and can't reproduce it.
I keep you inform.

The other problem  noticed when loading some particular messages is :
- i switch language from french to english. Aparrently that works fine
- i preview a message from a specific user and i have a windows "Transmission par email : " + email "TO" field mentionned

I don't understand what this windows is trying to make understand and why text is in french instead of english.
I can forward you these strange email which trigger this behavior (and will try to find the one triggering the windows credentials)
Edited: Kynao Yooky - 25 June 2013 13:05:09
 
 
 
#4
0  
I found the mail triggering the windows credentials, i can send it to you if you want.

(Just a note for me to identify this mail : dossier GRP, mail du 17 mai 2013 13:16)
Edited: Kynao Yooky - 25 June 2013 13:18:35
 
 
 
#5
0  
Sorry - just noticed this topic thread. I have an answer for you.

The credentials Windows is disputing are those of the mail server's SSL certificate. I run my own mail server and every time I connect a new windows install or new client to the mail server, Windows disputes my own, self generated certificate.

All you have to do is view the certificate details to verify that this is what it is about and use the "Add to certificate store" options available from there.

Hope that helps.
iviarck
 
 
 
#6
0  
In fact, it's just a classical windows from the os, so i don't have "Add to certificate store", it just ask username, password and optionnaly can memorize the password if checkbox is checked.

From now, it happens only on some messages of a particular user
 
 
 
#7
0  
Ah - so this prompt is not from the OS, but from the account manager of TB asking you to provide username/password details.

In Account .. Properties, on the "Transport" settings page, in the section "Receive mail" there is an "Authentication..." button. Click this. In the dialog that pops up is a "Do not store the password, prompt on mail retrieval" check box. This will be ticked for the account that is causing the issue.
iviarck
 
 
 
#8
0  
Thanks, i checked "Do not store the password, prompt on mail retrieval" but same problem, the windows appears.
I would like to insert the screenshot here but apparently we can't
Edited: Kynao Yooky - 25 June 2013 16:53:29
 
 
 
#9
0  
Now, as expected, TB is asking me credentials to send emails :) so i uncheck the box now.
whatever this is a TB pop up windows while the windows i were talking about were really like from the windows os
 
 
 
#10
0  
When I said "This will be ticked for the account that is causing the issue" I was implying that you should un-tick it to stop the prompts from appearing.

If the prompts coming up are from outside TB, could they be from your antivirus interfering with the natural order of things?
iviarck
 
 
 
#11
0  
Nothing that let guess it's from the antivirus. then i suppose the behaviour would be much more generic, so much more meail messages concerned.
 
 
 
#12
0  
Ah, no. many antivirus packages trap  access to email ports and try to intercept the data directly. I remember Avast used to pop up telling me not to use SSL because it spoiled its interception techniques and AVG used to ask me for my login and password details. It's very specific to email access and not generic at all.
iviarck
 
 
 
#13
0  
Funny you say that because i use AVG :) but why does it ask for login and password details ? what does it want to do with them ?
 
 
 
#14
0  
It reads your emails and traps virus infected messages before your email client even sees them. That's why it needs your login. I disabled this in AVG, trusting myself and TB not to execute an infected attachment.
iviarck
 
 
 
#15
0  
Yes, i knew that but what it asks for credentials for 0,1% of my emails and never ask for 99,9% of them ?
 
 
 
#16
0  
I imagine It would ask you once per login session.

Since it's not TB asking you for the password, it's not really an appropriate question here. I don't know for sure and I'm only giving you best guesses.
iviarck
 
 
 
#17
0  
Nop, one login session but a credential windows each time the message is clicked.

Yes but i think TB is implied in why the credentials is triggered. Why ? because i tested thunderbird and emclient and it never happens.
 
 
 
#18
0  
It sounds like this account is using IMAP. No other reason for a server logon to be triggered by clicking on an email. TB has a number of sophisticated login options for IMAP access. Any one of those settings can trigger a prompt fr om AVG for the first email access and none for a while after.

Disable your AVG email scanner and see if it still happens. If it doesn't, whether Thunderbird causes the same thing to happen or not, it's an AVG issue, not a TB one. If it still happens when AVG is disabled then I still don't know why.

The fact remains that the prompt isn't from TB. It's a bit of a stretch to be asking TB experts the cause of the problem. We are not employees of RITlabs - we're volunteers. And there are not many here. The preferred support forum is the TBUDL mailing list, wh ere hundreds of users are around to offer possible answers.
iviarck
 
 
 
#19
0  
Ok thanks Marck, if i find the solution, i will post it here.
Where is this TBUDL mailing list please ?
 
 
 
#20
0  
Here is a link to the TBUDL info page: http://www.silverstones.com/thebat/TBUDLInfo.html  
iviarck
 
 
 
#21
0  
Thanks Marck
 
 
 
Pages: 1