I have a thread going with RitLabs on in their ticketing system where I have posted very many screen shots and carried out many tests and trials on their behalf. This has been going on since version 8.0.10 in November of last year. They keep saying that they have fixed the problem but they have not. I have offered TeamViewer access etc etc.
Before this version TB worked BEAUTIFULLY.
I do not know of another program or service we have introduced since November that could be causing a conflict with TB.
I have one user who gets 2 hours of use out of TB before it crashes. This means it crashes pretty much reliably 6 times per day. Myself it crashes about twice a day. Other users have the problem somewhere in between.
It is now May 2018.
My problem is that I am too heavily invested in TB. It is an excellent program in so many ways. I have a large filtering system and hundreds of sub folders. To change to another program will take a MASSIVE amount of work cost me thousands of Euros in lost productivity. I love TB, but not
this bug. I have used TB for a very very long time, I think since rev. 1
I just want them to fix it !!
In answer to your question:
- This seems to be the same topic as the OP
- I have tried Safe Mode and it still crashes
- Nothing separates my 6 users as they all have crashes
- I have not tried the Process Monitor.. I will try this. I do known that some crashes leaves TB in a state where it is still an open process, but appears to be shut down in windows. This requires to go into the Task Managers to manually close it
I really really hope that someday this will all be sorted so that I can stop loosing productivity and having to keep passifying my employees that it will be fixed soon.
I am only really taking to the Forum as RitLabs do not appear to know how to resolve this and I need a solution or at a minimum a plan. I am here in the hope that someone else can help me.
I am happy to PAY to have this fixed.