Ahh, I see from some other posts that v9 still has a number of UI issues. I really hope these are fixed soon. I have to use v9 to access Gmail, so going back to v8 doesn't seem like an option. But it is really annoying having the giant toolbars that I don't use.

Is that the problem, or does someone know a way to fix this?

I'm seeing this, too, but I don't know how to fix it, either. Just another UI issue that needs to be fixed. There are also a number of dialogs that should be larger (or resizable), and I think the menu font is too small. Hopefully RitLabs gets to these soon.

I am having all of the same problems.  I keep trying to customize the toolbars/commands and they keep going back to the default.  And, the program stops responding.  My husband and I both paid for the upgrade so we could get around the Gmail problem, but now we are having this problem.  Any suggestions?

So, are you saying that Ritlabs is working on a fix for this issue that will be out soon?  Where is the quote you are listing from Maxim Masiutin? I don't have The Bat pinned to the Task Bar and I have having the same problems with the toolbars.  I only upgraded to the latest version because of the Gmail issue like so many others.  

My complaint is that I didn't want to upgrade to the new version. I can't afford to upgrade all the time and neither can my husband. Because of a problem between The Bat and Gmail, I HAD to upgrade. I didn't do it because I wanted any new toolbars or anything else. It was forced upon me, so, no, I do not agree that Ritlabs has their priorities in order. If that were the case they would have provided a patch for all versions of The Bat without forcing everyone to upgrade.  The least they could have done is charge a minimal fee for just the patch to fix the problem with Gmail.

If this were a free program I could put up with garbage answers like this, but it is not free.  So, I believe I should have the right to express frustration when A) I am forced to upgrade because the program can't handle a change from Gmail and, B) the new upgrade doesn't work properly.

In 9.1.12, the toobar icon captions are not persistent.  They were in prior 9.xx versions, until the last, and this one.  This would seem to be a different, but related, problem to what others are describing.  

Looks like we are moving into the realm of gripes again, But, come on folks, let's not go there with this thread also... please. I just want to point out that in an earlier posting on the "other" thread, I mentioned to Maxim the very issue we are discussing here (https://ishr.site/fN2P)So, in my estimation, the primary mistake made by Ritlabs was to issue version 9.1.10 (and later), with its solution to the Gmail issue, on the basis of their latest Beta release rather than on the basis of the last stable release (version 9.1.6). That is why we are now plagued by these toolbar issues (that I also had wanted to avoid). But, okay, mistakes happen. And, as someone who occasionally looks in on the beta-testing forum, I can say that these toolbar issues are being aggressively investigated and worked on. So even though Ritlabs did not give us what amounts to a stable release now, I am confident that we will get one soon. And that is why I go on updating to the latest MSI rather than reverting to 9.1.6 and using one of the suggested command-line approaches that were posted to that "other" thread. Personally, I don't want to beta-test the toolbar. But the problem is currently not so annoying to me that I cannot be patient while Ritlabs sorts out the kinks. If anyone feels that these toolbar issues are so extreme that they cannot tolerate them, then why not just revert to 9.1.6... or even 8.x and use the command-line fix?

Yeah, I've tried that, and doesn't help. I think he suggested that for the issue where the menu bar was corruped when restored from the tray icon. That's not the issue that most of us are complaining about. What I'm seeing is:

1. I view a message.
   
2. I right-click the menu/toolbar and choose customize.
   
3. In Options, I choose Small icons with Text, then Close.
   
4. There is a star-like icon next to the toolbars. While it's there, the window is frozen. It takes a long time (30 to 60 seconds) before it goes away.
   
5. At this point, the toolbar uses small icons with text.
   
6. I close the message.
   
7. I open the same message, or another message.
   
8. The toolbars are back to large icons.
   

Sure, I can deal with it, but after being used to the UI working the way I want in version 8, it's very frustrating to have to deal with this in what is a newer (and one hopes, better) version of the application. I don't suggest this is the absolute top priority for RitLabs, but The Bat has long been behind others in terms of the user interface, so I really hope v9 is when they make a good effort to clean this up and make the UI work better.

I submitted a support ticket for this bug in The Bat. I was asked to close The Bat, copy two files to a separate folder, and open The Bat to see if the problem was solved.  It was NOT.  They asked me to send them the old file that I had copied to a different folder, which I did.  Here is the response from the support team:  

"Thank you for providing us with that file, we will examine it and hopefully the issue will get resolved in the next version of The Bat!"

So, everyone who is having this problem can quit trying different things to fix it and just accept that is is definitely a bug that MAY be fixed in the next version.  

Deleting of userdef.xml not helps, I still can see bugs such as -

9-1-16 Pallets on second screen goes to first after close/open Bat.
9-1-16 In Edit Message menu if change text editor buttons and close/open Bat - it not remember any changes
9-1-16 Pallets that work outside main menu as windowed pallets changes horizontal position to vertical and otherwise. You do pallet in 2 columns icons - it not remember this too after reopening.
9-1-16 Pallets that work outside main menu as windowed pallets never shows with first open of TB9, it needs to have to open some message or do some another to see them again.
9-1-16 Memo pallet never don't stays opened and closes with TB9 and needs to re-open that pallet (in 7/8 TB it always been opened), I prefer to see this pallet always and now I do open it every time

This
is fixed. But this is not all bugs with Bat9 interface.

Toolbar still reverts to default after restart, and I can't create custom buttons (reply to all quoting selected text).

I confirmed it. On my side the same problem