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Trouble Receiving Email on a POP3 Account
 
Hi,

I have got a POP3 account on The Bat! 9.1.12 Home Edition. This account is a Telstra BigPond @bigpond.com account, I have got two of these accounts on The Bat! and only one of them has stopped working.
Up until recently it has worked fine. As of he past few days I have been unable to receive any mail sent to this account. I know that the mail exists on the email server I have checked it. What happens is The Bat! gets stuck on FETCH- authentiates (plain) then doesn't proceed any further. I have tried adjusting the incomig server settings to no avail, even when I replicate the settings of my working BigPond account I don't have any luck. I can send messages just fine. The mail log reads as follows:

>14-Apr-20, 09:58:07: FETCH - Certificate S/N: 5FAC3C523EBB73F236E5BDA45D648E23BFE11715, algorithm: RSA (2048 bits), issued from 23-Jan-20 3:57:06 AM to 23-Jan-22 4:07:00 AM, for 15 host(s): mail.bigpond.com, pop.telstra.com, pop.bigpond.com, imap.telstra.com, imap.bigpond.com, smtp.telstra.com, smtp.bigpond.com, mail.bpe.bigpond.com, mail.bpes.bigpond.com, smtp.telstrabusiness.com, mail.bigpond.net, mail.msn.bigpond.com, mail.bpbb.bigpond.com, mail.bigpond.com.au, secure-mail.bigpond.com.
>14-Apr-20, 09:58:07: FETCH - Owner: "AU", "Victoria", "Melbourne", "Telstra Corporation Limited", "Technology Product Ownership CH10", "mail.bigpond.com".
>14-Apr-20, 09:58:07: FETCH - Issuer: "BM", "QuoVadis Limited", "QuoVadis Global SSL ICA G2". Valid from 01-Jun-13 1:35:05 PM to 01-Jun-23 1:35:05 PM.
>14-Apr-20, 09:58:07: FETCH - Root: "BM", "QuoVadis Limited", "QuoVadis Root CA 2". Valid from 24-Nov-06 6:27:00 PM to 24-Nov-31 6:23:33 PM.
>14-Apr-20, 10:00:27: FETCH - Certificate S/N: 5FAC3C523EBB73F236E5BDA45D648E23BFE11715, algorithm: RSA (2048 bits), issued from 23-Jan-20 3:57:06 AM to 23-Jan-22 4:07:00 AM, for 15 host(s): mail.bigpond.com, pop.telstra.com, pop.bigpond.com, imap.telstra.com, imap.bigpond.com, smtp.telstra.com, smtp.bigpond.com, mail.bpe.bigpond.com, mail.bpes.bigpond.com, smtp.telstrabusiness.com, mail.bigpond.net, mail.msn.bigpond.com, mail.bpbb.bigpond.com, mail.bigpond.com.au, secure-mail.bigpond.com.
>14-Apr-20, 10:00:27: FETCH - Owner: AU, Victoria, Melbourne, Telstra Corporation Limited, Technology Product Ownership CH10, mail.bigpond.com.
>14-Apr-20, 10:00:27: FETCH - Issuer: BM, QuoVadis Limited, QuoVadis Global SSL ICA G2.

>14-Apr-20, 10:13:33: FETCH - Certificate S/N: 5FAC3C523EBB73F236E5BDA45D648E23BFE11715, algorithm: RSA (2048 bits), issued from 23-Jan-20 3:57:06 AM to 23-Jan-22 4:07:00 AM, for 15 host(s): mail.bigpond.com, pop.telstra.com, pop.bigpond.com, imap.telstra.com, imap.bigpond.com, smtp.telstra.com, smtp.bigpond.com, mail.bpe.bigpond.com, mail.bpes.bigpond.com, smtp.telstrabusiness.com, mail.bigpond.net, mail.msn.bigpond.com, mail.bpbb.bigpond.com, mail.bigpond.com.au, secure-mail.bigpond.com.
>14-Apr-20, 10:13:33: FETCH - Owner: "AU", "Victoria", "Melbourne", "Telstra Corporation Limited", "Technology Product Ownership CH10", "mail.bigpond.com".
>14-Apr-20, 10:13:33: FETCH - Issuer: "BM", "QuoVadis Limited", "QuoVadis Global SSL ICA G2". Valid from 01-Jun-13 1:35:05 PM to 01-Jun-23 1:35:05 PM.
>14-Apr-20, 10:13:33: FETCH - Root: "BM", "QuoVadis Limited", "QuoVadis Root CA 2". Valid from 24-Nov-06 6:27:00 PM to 24-Nov-31 6:23:33 PM.
>14-Apr-20, 10:25:31: FETCH - Certificate S/N: 5FAC3C523EBB73F236E5BDA45D648E23BFE11715, algorithm: RSA (2048 bits), issued from 23-Jan-20 3:57:06 AM to 23-Jan-22 4:07:00 AM, for 15 host(s): mail.bigpond.com, pop.telstra.com, pop.bigpond.com, imap.telstra.com, imap.bigpond.com, smtp.telstra.com, smtp.bigpond.com, mail.bpe.bigpond.com, mail.bpes.bigpond.com, smtp.telstrabusiness.com, mail.bigpond.net, mail.msn.bigpond.com, mail.bpbb.bigpond.com, mail.bigpond.com.au, secure-mail.bigpond.com.
>14-Apr-20, 10:25:31: FETCH - Owner: "AU", "Victoria", "Melbourne", "Telstra Corporation Limited", "Technology Product Ownership CH10", "mail.bigpond.com".
>14-Apr-20, 10:25:31: FETCH - Issuer: "BM", "QuoVadis Limited", "QuoVadis Global SSL ICA G2". Valid from 01-Jun-13 1:35:05 PM to 01-Jun-23 1:35:05 PM.
>14-Apr-20, 10:25:31: FETCH - Root: "BM", "QuoVadis Limited", "QuoVadis Root CA 2". Valid from 24-Nov-06 6:27:00 PM to 24-Nov-31 6:23:33 PM.
 
I encourage you to contact support on this.
 
H
Quote
david kirk wrote:
I encourage you to contact support on this.
Hi David,

Will do I was hoping it may have been a known issue with a quick/common fix.

Dane
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