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Can't connect to receive or send messages
 
I have six accounts that work fine send/receive with the same host.

I just set up a seventh account with the same host.
But for some reason The Bat isn't sending or receiving messages.

I know the account exists because I can go online on the Web and receive/send
messages there.

I can't find anything obvious wrong in my settings.
Any suggestions.
The error messages I get are:

!6/20/2020, 21:00:38: SEND  - Connection to host broken (last commands sent were: "EHLO CPE0001805cd24e-CM84948c5efd40.cpe.net.cable.rogers.com", "MAIL FROM:<xxxxxxxx@xxxxx.com> SIZE=339")
!6/20/2020, 21:00:38: SEND  - Connection to host broken (last commands sent were: "EHLO CPE0001805cd24e-CM84948c5efd40.cpe.net.cable.rogers.com", "MAIL FROM:<xxxxxxxx@xxxxx.com> SIZE=339")
6/20/2020, 21:00:38: SEND  - connection finished - 0 message(s) sent
6/20/2020, 21:00:38: SEND  - Some messages were not sent - check the log for details
 
Here is a comparison of two account logs for sending a message.

The first is the one that doesn't work, the second is the one that works...

 

6/21/2020, 00:43:07: SEND - TLS handshake complete

6/21/2020, 00:43:07: SEND - connected to SMTP server

6/21/2020, 00:43:08: SEND - authenticating (login)...

6/21/2020, 00:43:08: SEND - TLS connection completed successfully

6/21/2020, 00:43:08: SEND - WARNING: authentication failed

6/21/2020, 00:43:08: SEND - sending message to xxxxxx@xxxxx.com

!6/21/2020, 00:43:08: SEND - Connection to host broken (last commands sent were: "EHLO CPE0001805cd24e-CM84948c5efd40.cpe.net.cable.rogers.com", "MAIL FROM:<xxxxxxx@xxxxx.com> SIZE=339")

!6/21/2020, 00:43:08: SEND - Connection to host broken (last commands sent were: "EHLO CPE0001805cd24e-CM84948c5efd40.cpe.net.cable.rogers.com", "MAIL FROM:<xxxxxxx@xxxxx.com> SIZE=339")

6/21/2020, 00:43:08: SEND - connection finished - 0 message(s) sent

6/21/2020, 00:43:08: SEND - Some messages were not sent - check the log for details

******
 

6/20/2020, 23:34:30: SEND - TLS handshake complete

6/20/2020, 23:34:30: SEND - connected to SMTP server

6/20/2020, 23:34:30: SEND - authenticating (login)...

6/20/2020, 23:34:31: SEND - sending message to xxxxxxx@xxxxx.com and others

<6/20/2020, 23:34:35: SEND - message to xxxxxxx@xxxxx.com and others sent (498714 bytes)

6/20/2020, 23:34:36: SEND - TLS connection completed successfully

6/20/2020, 23:34:36: SEND - connection finished - 1 message(s) sent

 
Have you verified that your settings in Account Properties | Transport are exactly the same for this account as they are for the accounts that work? (except of course for the username and password - and are you sure that those are correct?)
I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.
 
Quote
Daniel van Rooijen wrote:
Have you verified that your settings in Account Properties | Transport are exactly the same for this account as they are for the accounts that work? (except of course for the username and password - and are you sure that those are correct?)
Thanks for helping out!
I just got the problem fixed with a tech guy at my ISP company.

To answer your questions first. Yes all of the settings were correct (same as my other six accounts with same company).
And yes, the username and password were correct.

Before I continue, how can I SEE the password. The Bat always hides it. How do I make it visible to check it?

The tech guy gave me a new password to use JUST with The Bat and the ISP, to log in!
I use a different password to log in on the web!

It worked! :)

Strange that I didn't need a special password with the other six The Bat accounts, but this new one I do!
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