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Templates sometimes fail to run, In some folders templates don't run
 
Some of my folders are unreliable in that when I reply or reply all the template does not get used, so I have to copy the text I am replying to. I can see no setup difference in these folders, and in any case they sometimes do reply properly. Any ideas?
 
Check whether you've created fiolder templates for those folders. If so delete them them by making them empty, after you've done so, the account template will be set for them.

Another possibility is that one/some of the recipients has an address book template set. They can be ignored by unchecking the option to use them

Folder templates can be found among the folder properties.
Address book templates can be found among the templates of the address book entry of your contact or in the the properties of the group your contact belongs to. Templates for a single contact have precedence over those for a group.
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