I have a virtual folder set up for a common inbox for all of my accounts. I recently updated to the latest version of The Bat (9.4.5) and now the "get new mail" icon is greyed out. Is there a setting I need to reset or how to get it to work in my virtual folder? It is active in each account inbox folder but not the virtual folder.
I don't know the answer, but.. if there's an unread message in the virtual folder, there has to be an unread message in a regular folder (the virtual folder doesn't contain messages - it only contains pointers to messages in real folders). So, it would make sense to me if only messages in real folders can trigger the icon animation for new mail.
Edit: Never mind - I mistakenly thought you were speaking about the 'there's new mail' icon animation!
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This appears to be (another) bug in the release. It hasn't been an issue for me, since all my accounts are IMAP, but I can see it's an inconvenience to switch to a regular account to click the icon for drop-down menu and then click 'get all.' This looks like something you may want to report to tech support, Ann.
OK, I got an answer from the support team. The "get new mail" icon has been deactivated for the common/virtual folders. You can still use the "tools" menu or "Alt+F2". However, I did find an icon that could be added to the toolbar but it is the "send and check for all mail" icon. I don't really need the "send" part of it but I will add that to the toolbar just for the "get all mail" part of it.
UPDATE: I finally found the "Get New Mail for ALL" icon. I added it to my main toolbar in my common/virtual folder and it works. I don't know why it took me so long to find that one. I thought that is what the icon said that I had added yesterday and when I went back to check it did say that, but apparently there is another one that works. So, now I am happy that I have that back on my toolbar. I hope this helps someone else, but probably I am the only one that could not find that particular icon.
Edited: Ann C - 14 November 2021 19:04:06(added more information)
I don't know, Daniel, because the icon was greyed out and I didn't know about holding down the shift key. I just tried what you said and nothing happens. The icon is still greyed out. However, I added another icon that I found when I went through all the commands/actions and it is active when I added it to the toolbar.
Edited: Ann C - 14 November 2021 19:07:14(added more information)