Moving a folder...it stops

User

Posts: 24 Points: 35 Rating: 13 Authority: 14 Joined: 19 September 2017

10 February 2022 19:20:14

I added a new customer to my "customers" folder and as it started with "5th", I set about moving it up the tree to sit in the numerals section at the top. However when I got as far as the folder starting with "AR".. the Ctrl+Shift+ Up Arrow stopped moving this one up. I checked and I was able to send it down the tree and then tried to go back up again and stopped at the same place. There's about 30 more folders "above" it. I deleted the folder (no emails in their currently) and tried, this time with the word Fifth (just in case I was losing my mind) and that too got stuck in the exact same spot.

Really bizarre. Any ideas how to move ahead with this one?

Windows 11
TH Ver 9.5 Christmas

Edited: Donal Waide - 10 February 2022 19:22:15 (updated the Version and OS)

Daniel van Rooijen

Administrator

Posts: 1322 Points: 4142 Rating: 269 Authority: 274 Joined: 04 September 2003

10 February 2022 21:46:22

I can't reproduce that, but I would go to the top-most folder within that account, and create your new customer folder as a subfolder of that (so, one level deeper then where it should eventually end up).

Then select this newly created customer subfolder, and press Ctrl-Shift-Left to move it to the desired level, where it will hopefully appear at the top, or close to it.

I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.

Donal Waide User Posts: 24 Points: 35 Rating: 13 Authority: 14 Joined: 19 September 2017	#3 91.3493 10 February 2022 22:35:03 Thanks Daniel, that trick worked.

kamille kunde User Posts: 1 Rating: 0 Authority: 0 Joined: 17 May 2022	#4 0 17 May 2022 22:00:43 It worked. Thank a lot. cupcake 2048

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