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The Bat! he deleted my main mailbox with all the history!
 
#1
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Today, after restarting Windows 11 Pro and running Bat ver 11.1, my main account was deleted. And all history of correspondence sent and received for 10 years. Previously, there were problems with reading threads, messages were empty. Thread view is not working properly!!!
The size of the folder on the disk is similar, so the messages are probably saved somewhere
Is it possible to completely turn off the view of message threads?

The worst version there was, so far it has always worked properly.

I have been using this version for a month on a new computer and there are still some problems with it.
 
 
 
#2
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Try to click on any folder and then press Ctrl+alt+shift+L
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
#3
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Quote
George Salnik wrote:
Try to click on any folder and then press Ctrl+alt+shift+L
Unfortunately, no deleted folders were found. On the list of accounts I see one thing, without any name. But it's empty and there are no settings or messages
 
 
 
#4
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I have a backup copy of May 5.
Can recover only this account from a copy?
I'm just afraid that then I won't get emails from May 5 to today
 
 
 
#5
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>> Can recover only this account from a copy?
Why not?

20 days isn't 10 years. Glad that you have backup.
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
#6
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Well, I'll check if I can recover just this account. Technical support hasn't responded since yesterday. I thought they would suggest something.
 
 
 
#7
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I restored the mail backup from May 5. I selected a non-existent mailbox from the backup (the system did not find it). After restoring, all emails from the backup appeared. And also those missing from the period May 5 - May 22. So we managed to restore almost everything.
 
 
 
#8
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Hurrah!

For all whose will read this topic in the future programs like Acronis or КиберПротект can save your nervous with every week backup. Native TB! backup you can do more rare if you use soft like Acronis.
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
#9
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Support's answer may be useful to others in a similar case:

"Please try to re-connect the account "FOLDER NAME" via the menu "Account\New -> Restore from -> Home folder" and select the needed account. In case you are prompted to overwrite data, do not proceed."

The system did not find the email account, but the folder on the disk with the data still existed.
 
 
 
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