The Bat won't start

Did it work correctly before you imported a backup?
Did you import only the messages and account info or also any settings?

Have you rebooted and tried again? Checked Task Manager to see if it really isn't running in the background? Or Event Viewer to see if there's any info on why it won't start?

Personally I would probably try this: remove the installation, then reinstall The Bat and enter license details, then copy that account's full subfolder from the mail folder of the other computer to the mail folder of this computer. Then launch The Bat and press Ctrl-Alt-Shift-L to make it detect the copied account and add it to the accounts panel.

Products

Support

News

Company

Community

Mad Batter Master Posts: 166 Points: 297 Rating: 600 Authority: 594 Joined: 06 June 2020	#1 0 19 November 2024 22:35:38 I just installed The Bat on a second computer. I set up one account by importing a backup from my first computer. Now when I click on The Bat icon nothing happens! The program doesn't start. Nothing. Any tips to open it up? Win 10, stock.

Daniel van Rooijen Administrator Posts: 1463 Points: 3080 Rating: 3992 Authority: 3992 Joined: 04 September 2003	#2 0 19 November 2024 23:06:15 Did it work correctly before you imported a backup? Did you import only the messages and account info or also any settings? Have you rebooted and tried again? Checked Task Manager to see if it really isn't running in the background? Or Event Viewer to see if there's any info on why it won't start? Personally I would probably try this: remove the installation, then reinstall The Bat and enter license details, then copy that account's full subfolder from the mail folder of the other computer to the mail folder of this computer. Then launch The Bat and press Ctrl-Alt-Shift-L to make it detect the copied account and add it to the accounts panel. I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.