A customer of mine who is using TheBat connected to Google Workspace for his business is having an issue: messages are not downloaded. He has several accounts there, and it has been working flawlessly for months until four days ago, when one account stopped downloading messages. The connection works fine, but it keeps saying no messages were received when we know for a fact that they are. We tried going through the maintenance process, but it didn't change a thing.

Any suggestion ?

See print screen here.