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Empty account after upgrade
 
#1
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Hello,

I just moved to a new PC, and at the same time I upgraded The Bat! Pro from 10.6.x to current 12.03, and installed it on the new PC.  Selected the old mailbox on another drive, and it offered to import all my accounts (about 30).  The accounts all seemed to import correctly except one, which says 0 messages in all boxes/folders.  I've checked the 0 message account and the backup, and data seem identical, so the data are there.

I can see that The Bat! is still causing constant disk activity and has for over an hour now, so I'm not sure if it's just now finished importing or what, so I dare not shut it down in case something should be messed up.  So what's going on here, and what do I do?

[pasted image data deleted - mod]

Thanks,
Richard
 
 
 
#2
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Not sure what happened here, dropped an image and it looked OK, but now it's been converted to base64.  
 
 
 
#3
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BTW, tried to create an extra backup of the mailbox using Explorer, but I can't as TheBat! is locking files.  It's never done that in earlier versions when idle, so unless that's a new "feature" it must be doing something.
Edited: Richard Andersen - 12 March 2026 22:59:23 (Added info)
 
 
 
#4
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If the situation doesn't change, maybe you can try the simpler method of manually copying your mail directory to the new PC, then reinstalling The Bat there (if necessary) and pointing it to the copied mail directory through Options | Preferences | System.
I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.
 
 
 
#5
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Sorry for my late reply, other things got in the way.

Comparing the files in the mailbox before and after re-import of the mail folder, I figured out what was the cause of the empty folders in the account.

Originally, when creating the account, I had named it admin@example.com (example.com being a substitute for a mail domain I own). So TheBat! also named the mail folder for the account admin@example.com when creating it.

When I later decided to redirect all incoming mail on the example.com domain to admin@example.com, I renamed the account to EXAMPLE under Account>Properties>Name in TheBat!.  That didn't cause any issues, TheBat! still recognized the admin@example.com folder as belonging to the account.

But when re-importing the mailbox on the new PC with the importer in the upgraded TheBat! 12, the importer didn't recognize the admin@example.com folder as belonging to the renamed EXAMPLE account.  Instead it created a new, empty EXAMPLE account.  

So I tried to delete the empty EXAMPLE folder TheBat! had created during re-import and rename the admin@example.com folder to EXAMPLE instead, and that fixed it.  TheBat! now recognized the old mail folder when starting up.

So the importer in TheBat! 12.0.3 seems to have an issue with not recognizing mail folders for accounts that have been renamed in earlier versions (I renamed that account in 10.6.x or an earlier version).  
 
 
 
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