Pages: 1
RSS
THe Bat! Pro will not load
 
Hi,

I did a Diskeeper V 10 Defrag. After this was done I tried to load the Bat! Pro it gets to the splash screen and goes no further but is using 98% CPU untill I kill the process.  I've tried repair and modify to no avail - Please Help as I have not done a backup in 3 months :-(
 
Apparently Diskeeper caused some corruption of TB's files, that implies that not everything might be retrievable.

You mentioned that you've got a three month old backup, that's a nice start.

Rename your mail directory. (Your mail directory is the diretory with subdirectories for every account.)
Uninstall TB.
Install TB again
When you were using OTFE (On The Fly Encryption: encrypted message base) please enable OTFE again with the same master password as before (that's really important), when you weren't using OTFE don't do that now.
Run TB
Restore your backup, but don't start collecting mail.
Everything ok?
Close TB
Make a copy of your full mail directory to a safe location.
Now comes the testing and trying:

Copy an account from your old mail directory on top of the same account in the restored mail directory.
Start TB, but don't collect new mail, check whether your updated mail account is working as intended, if not then close TB and copy the account again from the backup you made before the testing started.

Follow this procedure for all of your accounts and for all of your common folders. When you're lucky it wasn't the message base that went bad, but something else.
After following this procedure please report back with the follwing data:
were you using OTFE
did you retrieve all of your accounts
were you using common folders
were you using an anti-spam plugin (if so you might need to train that again) and which
were you using an anti-virus plugin (and which)
what version of TB are you using
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
There is a guy that makes ABC Converters. He has one for The Bat! email to extract messages and another that will read THe Bat email file without havinb the bat installed. Grab a trial version and see if it works. If not, nothing lost and if it does the full versions are cheap ($15 or so)

I have mentioned these products before so my disclaimer: My only relationship is that of a happy customer. The author has made changes to the program on the fly when something wasn't dong what I wanted

Look t both of these especially the second one
http://www.processtext.com/abcbat.html
http://www.processtext.com/abctbb.html

Also the person that had the Eudora issues:
http://www.processtext.com/abceud.html
 
Thanks Roelof, This worked.  I renamed The Bat! directory  Uninstalled, reinstalled then one by one copied my Mail directories across.  Recovered EVERYTHING!! even Address Book - PHEW!!!! I am currently not using OTFE. I was using Common Folders, Spam was on using Bayes Filter Plugin. Antivirus is Kaspersky, but not plugin as I do not think there is a specific plugin.  Version of the Bat! Pro 3.80.06

Rick thanks too for your help looks like a great program!!!

Thanks again.. Now done a Full Backup too ;-)
Pages: 1