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Crash on startup since Microsoft update?, I'd open a ticket if I could get my registration key from my email...
 
#1
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Wondering if anyone can help -- I can't open a ticket without my registration key and I can't get to my registration key because my email doesn't work. :|

I purchased TheBat Professional a month ago and have been very happy with it up until last Tuesday morning, when it refused to open.

Just after the initial splash banner, I get an exception error from thebat.exe.

I've upgraded to the latest version with no luck. I've also tried running it with my virus protection (AVG) and I continue to get the error.

The fact that this suddenly happened on a Tuesday makes me think it was a Microsoft update that threw it off, but of course I could be wrong.

I am running Windows XP Home on a Toshiba Satellite Pro.

If either the good people of this forum could help, or somebody contact me, that would be most useful. My email address backwards is moc.rekrapniuq@niuq.

Thanks

Q
 
 
 
#2
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When you're running TB with an unencrypted message base, it's possible to search your message base with a text editor, so that should enable you to find your registration key again. When you're using TB with encryption enabled then you're out of luck.

What I'd try anyway in your case would be to uninstall TB and to move your message base to a different location and also make a copy for safe keeping.
Next install TB
If you were running TB with an encrypted message base then do so again, if you were running wit a plain message base then keep it that way.
Create an account and see whether TB runs fine now.
If it's running fine then something has gone corrupt in your message base that prevented TB from running, if it still doesn't run then it's something else, but either way it's necessary to know.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#3
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Quote
When you're running TB with an unencrypted message base, it's possible to search your message base with a text editor, so that should enable you to find your registration key again. When you're using TB with encryption enabled then you're out of luck.

It's encrypted. But I will try the uninstall and reinstall to see what happens... Will let you know. Thanks.
 
 
 
#4
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Quin:
Run chkdsk /f at a command prompt (NO to dismount drives and YES to perform at reboot) on the drive where The bat resides
Then clean out all the temp files, usually in C:\ documents and settings\yourlogon\Local settings\temp

Mine is for instance in
C:\Documents and Settings\Rick\Local Settings\Temp

SOme won't delete but if there are hundreds of files then your problem could very well be there
 
 
 
#5
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Quote
What I'd try anyway in your case would be to uninstall TB and to move your message base to a different location and also make a copy for safe keeping.
Next install TB
If you were running TB with an encrypted message base then do so again, if you were running wit a plain message base then keep it that way.
Create an account and see whether TB runs fine now.

I have run chkdsk, cleaned out the Temp files and have backed up my data, uninstalled the programme, deleted the original mailbox, reinstalled the programme... and I am getting the same error.

It's not even getting as far as creating an account now.

Any more thoughts?

Q
 
 
 
#6
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A small bit more information from my testing:

I was able to open a new account in my Administrator profile in Safe Mode, and The Bat! ran.

The password I have for encryption seems to have persisted between me uninstalling and reinstalling The Bat!, even though I took the mailbox out and backed it up. It doesn't ask me if I want encryption.

The specific error is an exception coded 0x0eedfade at 0x000000007c812a5b.

Losing my e-mail has come on the same week as me getting laryngitis, so I may now have to resort to smoke signals  ...
 
 
 
#7
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Quote
Losing my e-mail has come on the same week as me getting laryngitis, so I may now have to resort to smoke signals ...
Well, with your luck you'd better be careful that you don't burn your house down.

What TB version are you using?
I realize that you're a new user, so it's probably a recent version, but still...
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#8
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I initially installed v3.80.06, which went wrong after a month. I then tried upgrading to the latest one with no luck.
 
 
 
#9
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Are you using TB from an administrator account in Windows or from a restiricted user account?
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#10
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My normal account is also an administrator account, but it was working in Safe Mode using the default Administrator profile.
 
 
 
#11
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Try this.
Delete your mail directory (presuming that you've got nothing important in the account you created in safe mode, otherwise place it somewhere safe)
Start Regedit
In your registry delete this tree:
HKEY_CURRENT_USER\Software\RIT\The Bat!
Close Regedit
All these things should be done while TB is closed down, preferrably after a fresh restart.
Start TB
TB should ask about an encrypted message base, (it might be only the possibility to set a check mark on a passing screen, it's been a while since I did this myself)
Choose the same master password as before, (that helps when you're going to restore your old messages)
Select a mail directory
Create an account
See whether TB keeps running

The reason that I'm trying this is that apparently something gone corrupt and it looks like it might be in the registry.

Just some questions that might or might not have anything to do with this problem:
Were you using any plug-ins for TB
When is the last time you installed Windows
When did you defrag your hard disk for the last time
Are you running a anti-spyware program that has been complaining about TB
What virus scanner and firewall are you using
Do you regularly install and uninstall programs
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#12
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Right, I seem to be getting somewhere. Thanks for your help...

I deleted the registry entries and set up a clean account. The Bat! is now running fine.

I then tried to import a number of message files from my saved mailbox, and it's coming back with '0 messages imported' (something to do with the encryption?)

Copying my old mailbox into the new one returns, yes, you guessed it, an exception error.

So it seems to be a bug in my mailbox, perhaps. Does that mean my mail is now completely inaccessible ? :(

Quote
Were you using any plug-ins for TB
When is the last time you installed Windows
When did you defrag your hard disk for the last time
Are you running a anti-spyware program that has been complaining about TB
What virus scanner and firewall are you using
Do you regularly install and uninstall programs

In order: 1. Only the spam filter (BayesInt) and I disabled it because it labelled everything spam
2. I've never reinstalled Windows on this machine
3. Six months ago (I just checked and it doesn't need another defrag)
4. Spybot S&D, but it's never moaned about TB
5. AVG Free and Windows Firewall
6. Yes

Thanks

Q
 
 
 
#13
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Quote
I deleted the registry entries and set up a clean account. The Bat! is now running fine.

OK, that's step 1.

Quote
I then tried to import a number of message files from my saved mailbox, and it's coming back with '0 messages imported' (something to do with the encryption?)

Not necessarily dramatic, you might have picked an empty folder.

Quote
Copying my old mailbox into the new one returns, yes, you guessed it, an exception error.

What did you copy, the full account (directory with the same name as your account) or only one folder (directory with a silly name like AB459CD096) containing a fille named MESSAGES.EBB?

Quote
So it seems to be a bug in my mailbox, perhaps. Does that mean my mail is now completely inaccessible ?

The inaccessibility depends on what you tried to substitute. Though it is possible that you can't retrieve your messages. That's always a risk with encrypting something without creating backups.
I'm creating backups regularly and I've never needed them for this kind of stuff and I've been using an encrypted message base with TB since it was introduced in v3, with beta versions and all. A year and a half ago, I think.

You're using AVG and TB, but you don't use the AVG plugin for TB? Should be located somewhere in C:\Program Files\Grisoft\AVG7\avgbat.bav
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#14
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There's a BAT plugin for AVG?
 
 
 
#15
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Yes, as I mentioned before, it should be located at:
C:\Program Files\Grisoft\AVG7\avgbat.bav
Tell TB to use it:
Options -> Preferences -> Prtection/Anti-Virus
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#16
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I am not contradicting any of the great advice given but let me throw in one more thing
The bat was hanging up on a regular basis, often when I was viewing PHP sites. I didn't put it togeather with another issue: I was getting random reboots often for no apparant reason but at times clicking a link or a website button

Video drivers - I backed all the excellerations back to "none" (with no apparant degredation) Some people with this issue have had to roll back the actual driver, which I have not yet done.

This all but fixed the "hanging" problem - it happened again while viewing an swf file but if you are having this trouble - look also in this direction

In XP right click the desktop /properties /settings/advanced then look for "troubleshoot" or "hardware" depending on your adaptor and move the hardware accelleration to OFF
 
 
 
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