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Connection to host broken -"UIDL", "RETR 86", Unable to download
 
#1
0  
I have three email accounts. Earlier, till a week ago, I was able to download all three. Currently I am unable to download from one of the accounts.
Last commands sent "UIDL", "RETR 86"

Earlier there were three mails left to download and I got the following message inthe Account Log

10/26/2008, 17:45:08: FETCH - receiving mail messages
10/26/2008, 17:45:08: FETCH - connected to POP3 server
10/26/2008, 17:45:08: FETCH - authenticated (plain)
10/26/2008, 17:45:08: FETCH - 88 messages in the mailbox, 3 new
!10/26/2008, 17:46:08: FETCH - Connection to host broken (last commands sent were: "UIDL", "RETR 86")

Went to the server and deleted two, and now the account log says the following

10/26/2008, 17:53:57: FETCH - receiving mail messages
10/26/2008, 17:53:57: FETCH - connected to POP3 server
10/26/2008, 17:53:57: FETCH - authenticated (plain)
10/26/2008, 17:53:57: FETCH - 72 messages in the mailbox, 1 new
!10/26/2008, 17:54:58: FETCH - Connection to host broken (last commands sent were: "UIDL", "RETR 72")

1. Would like to know what UIDL & RETR.
2. How do I solve this problem
 
 
 
#2
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UIDL is a command a client sends to the server in order to get a listing of present messages. That listing results in TB knowing there are a number of new messages present and RETR 86 is the command sent to the server in order to RETRieve message 86.
After that the connection is broken, that suggests either that the message is corrupted at the server and the server breaks the connection or it means that the message is infected with a virus and your virus scanner aborts the download (this will be interpreted by TB as a broken connection) or you've got a rather unstable internet connection that breaks down regularly.

The first thing I'd try would be to delete the oldest not downloaded message from the server and see whether the download will do afterwards.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#3
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[/QUOTE]The first thing I'd try would be to delete the oldest not downloaded message from the server and see whether the download will do afterwards[QUOTE]

Thanks I tried that. Does not download mails. I have a stable broadband connection. Log says

!10/26/2008, 23:52:33: FETCH - Connection to host broken (last commands sent were: "UIDL", "RETR 1")"

Further, I have noted another problem now. When I send message from the same account, it shows message is not sent and the message stays in the Outbox folder. Log says

10/26/2008, 23:54:50: SEND  - sending mail message(s) - 1 message(s) in queue
10/26/2008, 23:54:52: SEND  - connected to SMTP server
10/26/2008, 23:55:07: SEND  - authenticating (plain)...
10/26/2008, 23:55:07: SEND  - sending message to emailid @ domain dot com
10/26/2008, 23:55:11: SEND  - connection finished - 0 message(s) sent
10/26/2008, 23:55:11: SEND  - Some messages were not sent - check the log for details

(Note, I have made the change in the email id above. )

However, this mail is received by the receipient.

This problem is does note exist with the other two accounts.
 
 
 
#4
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The account log doesn't tell you much, enable protocol logging and show me what the protocol log says.
You'll find the option for protocol logging at the menu:
Account -> Properties -> Click on the + sign before Transport -> Protocol logging
(For some versions the + sign is substituted by a triangle.)

Post the relevant part of the pop and smtp logs. Note that these logs will contain all data that's exchanged between server and client, including user names, passwords and contents of the message.
Delete the message data and exchange the sensitive parts with asterisks.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#5
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Last few lines of the Log file reproduced below

[08:40:42] S: MIME-Version: 1.0
[08:41:42] S: Content-Type: multipart/alternative; bounda
[08:41:42] S: !!! Socket error: #1460 (0x000005B4) This operation returned because the timeout period expired
[08:41:42] S: !!! Socket error: #1460 (0x000005B4) This operation returned because the timeout period expired
[08:41:42] S: !!! Socket error: #1460 (0x000005B4) This operation returned because the timeout period expired

Same error, even after increasing the timeout period to 190
 
 
 
#6
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[13:43:07] C: EHLO intel
[13:43:07] S: 250-****
[13:43:07] S: 250-HELP
[13:43:07] S: 250-VRFY
[13:43:07] S: 250-XREMOTEQUEUE
[13:43:07] S: 250-ETRN
[13:43:07] S: 250-AUTH=LOGIN PLAIN
[13:43:07] S: 250-AUTH LOGIN PLAIN
[13:43:07] S: 250-PIPELINING
[13:43:07] S: 250-DSN
[13:43:07] S: 250-8BITMIME
[13:43:07] S: 250 SIZE 10485760
[13:43:07] C: AUTH PLAIN
[13:43:07] S: 334
[13:43:07] C: #############
[13:43:07] S: 235 Authentication successful
[13:43:07] C: MAIL FROM:<mpai@****.***> SIZE=302
[13:43:07] S: 250 Sender <mpai@****.***> and extensions (SIZE=302) Ok
[13:43:07] C: RCPT TO:<****@yahoo.com>
[13:43:07] S: 250 Recipient <****@yahoo.com> Ok
[13:43:07] C: DATA
[13:43:07] S: 354 Ok Send data ending with <CRLF>.<CRLF>
[13:43:07] C: Date: Sun, 26 Oct 2008 23:30:47 +0530
[13:43:07] C: From: My Name <mpai@****.***>
[13:43:07] C: X-Priority: 3 (Normal)
[13:43:07] C: Message-ID: <1375847330.20081026233047@****.***>
[13:43:07] C: To: ****@yahoo.com
[13:43:07] C: Subject: test today
[13:43:07] C: MIME-Version: 1.0
[13:43:07] C: Content-Type: text/plain; charset=iso-8859-15
[13:43:07] C: Content-Transfer-Encoding: quoted-printable
[13:43:07] C:
[13:43:07] C:
[13:43:07] C: .
[13:43:07] C: {0 bytes sent}
[13:43:07] S: !!! Socket error: #10107 (0x0000277B) A system call that should never fail has failed
[13:43:07] C: RSET
[13:43:07] S: !!! Socket error: #10107 (0x0000277B) A system call that should never fail has failed
[13:43:12] S: 250 Message received: 20081027083758.***********.****.**@intel
[13:43:12] S: !!! Socket error: #10107 (0x0000277B) A system call that should never fail has failed
[13:43:12] C: RSET
[13:43:12] S: !!! Socket error: #10107 (0x0000277B) A system call that should never fail has failed
[13:43:12] S: 250 Ok resetting state
[13:43:12] S: !!! Socket error: #10107 (0x0000277B) A system call that should never fail has failed


The above info is from the SMTP Log file.
 
 
 
#7
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Is this also happening when you disable your virusscanner before sending and receiving?
What virus scanner are you using and what firewall?
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#8
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I use Spyware Doctor 6 with Antivirus.

My firewall is Comodo.
 
 
 
#9
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I overlooked something in your first message.
You said that till a week ago you could download just fine. Is there anything you changed with your system config about a week ago?
A new version of Spyware Doctor, Comodo, The Bat! or anything else?
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#10
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1. Yes thats right. I had no problem, over 10 days ago.

2. Except of the online updates of virus signatures etc. no new version of s/w or fresh installations were installed.

3. This problem exists with just one email account. Am able to download from other email accounts.
 
 
 
#11
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Roelof Otten!

I tried to dispatch all emails and then I cancelled action with ignoring of the message that some servers can resend all downloaded messages again.

My client download all messages but do not display nothing (from, to, subject) except size. So i tried to download same email in outlook and I compared sources of messages and there was no difference except two blank lines at the end (in message source in the bat) of message. I also tried to contact administrator of the server and they do not see any problem.

btw I had turned off antivirus and firewall, also I have 4 accounts and I have problem only with this one where I cancelled dispatch progress
 
 
 
#12
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Roman,

What do you mean with'dsiplay notjing'. Is that in the message list or is that when you select a message? Does this occur in all folders of that account or only in the Inbox? Does it happen for all messages or only for the messages that were downloaded via the dispatcher?

Did you try to run tyhe maintenance center for the problem folder(s)?
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#13
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Roelof Otten!

displaying nothing I mean in both cases. And I tried this in fresh created account, fresh installation, also I tried to create folder and move message there but nothing.
 
 
 
#14
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Roelof Otten!
Maintenance gave me error that two folders are damaged but when I started it again, no error but messages still not displayed. And yes, all newly downloaded messages are inflicted.. better said, since I cancelled dispatch progress I always download such messages with no subject, no sender and so on.... in outlook is everything working, I can't understand it.. could The Bat client change something on the server, and now messages are generated in way that Bat can't handle?
 
 
 
#15
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What happens when you rename the messages.tbn file in the the directory matching the problem folder to messages.tbn.old and start TB again?
In case your TB version is slightly older and you you don't have any messages.tbn files then you should rename the messages.tbi file to messages.tbi.old.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#16
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well I am using voyager but when I rename MESSAGES.EBB and then start voyager it starts normally but there is no message, only the count of messages in the inbox
 
 
 
#17
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Roelof Otten!
do you think there is difference between The Bat and voyager in this case?
 
 
 
#18
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You shouldn't rename the messages.ebb, but the messages.ebi file. The extensions are the same for TB and Voyager, but when you're using OTFE the first character of the extension is replaced by the 'e' for 'encrypted'.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#19
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Roelof Otten!
I renamed EBN file near the biggest MESSAGE file which is probably INBOX folder and when I started voyager after few seconds the messages has displayed as before (without subject etc..)
 
 
 
#20
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Roelof Otten!
for unknow reason it is working. I haven't changed anything since this and after two weeks I just pressed button to download emails from all accounts and it started download all emails with correct subjects, receipients and so on.. Very interesting. Could be something on server cached that TheBat couldn't handle? And after restart of email daemon or something like that has cleared cache.. I don't know how email daemon works but this is my projection. :)
 
 
 
#21
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You might be right on that.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
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