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Where is my Inbox with 3000 messages???
 
#1
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Today, I turn on the bat just to disvover my Inbox contains 0 messages. Yesterday, there was more than 3000 important emails in it!

Where did it go?

My Inbox Folder contains:
bat6.tmp     69MB, 01/06/2009
bat7F4E.tmp  68MB, 28/04/2009
MESSAGES.BCK 66MB, 13/04/2009
MESSAGES.IBK 0,6MB 13/04/2009
MESSAGES.TBN 0,04MB 7/07/2009

Help! Those were all crucial emails!
Edited: Impact - 07 July 2009 14:21:01
 
 
 
#2
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How miserable!!! :cry:  :cry:
 
 
 
#3
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try to rename bat6.tmp to MESSAGES.TBB , then start theBat

Don't you have backups of the message base files?
 
 
 
#4
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What I worry about is why the recurring disappearing mail stores. Not the first time reported. Yes you should backup your data (twice a day onto tape for me), wondering as to why this issue is recurring with multiple people.

People will report a problem more than when there is no problem, does not answer the root cause of the reports.

There are many causes that may explain:
- lack of diskspace
- antivirus
- computer crash or lockup
- harddrive failure or bad sectors.

Doing the Compress, and other folder maintenance on exit. Defrag of HD weekly, surface scan every month (Spinrite from www.grc.com). Backup to tape with EMC Retrospect morning before leaving for work and at night when done for the day. Machine is powered down cleanly after backups (automatic within application).

In my case ther seems to be more 'bad mail stores' with the IMAP related mail servers. Network is fast DSL (6-8mb), the antivirus is Nod32, machine stable. Never had a mailstore issue with Mulberry prior to switching (needed to handle viewing HTML mails better)

Makes The Bat! have a poor showing to new customers.
Edited: Arnold DeRoy - 08 July 2009 02:39:01
 
 
 
#5
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I tried renaming those backup and temp files to MESSAGES.TBB but it changes nothing. TheBat is still showing me 0 in the Inbox.

And yes, I think the whole thing came from windows crash. Damn you, Windows 7.
 
 
 
#6
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Delete the index files for the message.ttb
These are located in the same directory. This should cause the index to be recreated. With a 'bad' index there is no way to locate each mail item in the messages.tbb (which is a basic database, the index tells The Bat! the location of the message within the store)

Very basic/rough:

messages.tbb is one folder in The Bat!
within the messages.tbb file all e-mail messages are stored
the index tells The Bat! the position in the messages file where the e-mail message starts.
 
 
 
#7
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Hmm, here is what I did. I renamed the tmp file (dated 1st of June 2009) to message.ttb and delated all other files from Inbox folder.

I expected to lose all the messages from 2nd June onwards, but the inbox is showing me only 600 messages and last of them is dated in mid-2006.

What's the problem?
 
 
 
#8
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Anyone?
 
 
 
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