Upgrading impossible

Beginner

Posts: 4 Points: 2 Rating: 0 Authority: 0 Joined: 12 June 2007

28 December 2009 18:32:27

I use 3.80.06 on xp now
and want to upgrade to the latest pro
version on win7...stupid me even already payed

I made a backup first (900mb 200k+ emails)
then installed the latest Bat! Pro and first
it seemed to run fine, but soon I noticed
that it restored the backup to fast.
After it finished 99% was missing

I tried a few things then and noticed:
If I select the backup it appears in a
list, if I click on it there I get an
access violation 000000000 (one 0 more or
less) at 00000....1 or something like that.

Anyway, how can I fix it...or I need to
get my money back :/ I like the bat
but if i cant upgrade it its usless

Roelof Otten

Guru

Posts: 2963 Points: 5336 Rating: 60 Authority: 60 Joined: 19 September 2004

28 December 2009 18:50:35

You can't use the latest version with a backup from 3.80, the message base format changed per v4.1
The best procedure is to install 3.80 or 4.0, restore the backup
And next to install the latest version on top of the old version, that will convert the message base to the new format.

__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.

abcde fghijk Beginner Posts: 4 Points: 2 Rating: 0 Authority: 0 Joined: 12 June 2007	#3 0 28 December 2009 21:33:38 Thanks for the fast answer I wanted to try that but it warned me it would delete all data that way...I guess I ll risk it then thx

Roelof Otten Guru Posts: 2963 Points: 5336 Rating: 60 Authority: 60 Joined: 19 September 2004	#4 0 29 December 2009 01:09:00 That would have been the warning about the new message base forma, I guess. __________________________________ I'm just a user of The Bat! I don't work for Ritlabs.

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