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HKEY Access Error Trying to Upgrade to 4.2.23, HKEY Access Error Trying to Upgrade to 4.2.23
 
#1
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Trying to upgrade from The Bat! v4.0.38 Professional Edition to v4.2.23 Professional I get the following error:

Error 1402 could not open key:
HKEY_LOCAL_MACHINE\software\classes\TBVARS\shell\open\DDEexe­c\Topic
Verify that you have sufficient access to that key or contact your support personnel.

After clicking OK on this error the install exits.

I am running winxp sp3 and am the only user on the PC and am running as admin.

I am now left without the old installation and no new installation.
 
 
 
#2
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I Googled it for you
>>>>>>>>>>>>>>>>>>>>
It is strongly recommended that you completely back-up your computer or at least the registry before taking this action.

Windows XP

1. Select "Start", "Run", and type "RegEdt32". Click OK.
2. Select HKEY_LOCAL_MACHINE
3. In the menu, select "Edit", "Permissions". A dialog will come up.
4. Check "Allow" for "Read" and for "Full Control", then click OK
5. Expand HKEY_LOCAL_MACHINE and repeat steps 3, 4 for the keys "Software" and "System"
6. Expand the "Software" key, and repeat steps 3, 4 for "Classes"
7. Expand the "Classes" key, and repeat steps 3, 4 for "Installer"
8. If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.

9.Open the "Classes" key, and click on "Installer" . In the menu, click "Security", "Permissions." Click the button marked "Advanced." Check "Reset Permissions on all child objects.", then click OK

10. Close the registry editor
11. Reboot the computer
 
 
 
#3
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Thanks for that.  

I too had Googled and found multiple variations of the solution including the Roxio one that you quote.  

I decided that before more fiddling around with the registry I would try for some more specific advice and was hoping that someone may have had the same problem with The Bat.  I think that the precise problem/solution may also be dependant on specific machine setup.

Based on the general principle of the Googled solutions, in the end I used regedit on ...TBVARS > premissions > advanced > ticked "replace permission entries on all child objects...."  and restarted.  Install then went like a dream and all is sweetness and light.
 
 
 
#4
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Sweetness and light is good  ;)
I'm glad that worked for you
Thanks for posting the fix back here for others who may have the same issue  :)
 
 
 
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