I've seen this many times and until I understood it, I occasionally lost messages.
In the process of moving folders around and sometimes fr om one email account to another using ctrl+shift+arrows, it seems that folders get duplicated in TB tree and then both point to the same physical file location.
So I can have folder 1 under parent A and then the identical folder 1 also under parent B, but the latter when I alt+enter to look at properties, also points to parent A. That is, both folders "contain" the same messages.
On the PC, folder 1 exists under parent A but it does not exist under parent B
The folder tree in TB does not match the file structure on the PC.
I've also had the instance wh ere I move folder 1 from Parent B to A and under A, it matches the file structure but there is also a matching-named folder 1 under Parent B that has a matching file folder, but the messages are gone. So in this instance, it's like everything got "moved" from B to A, but instead of the files getting removed from B on the PC, only the messages get moved and the folder and .tbn and .tbb files remain. So doing shift+alt+ctrl+L "recovers" this ghost folder.
I honestly have no idea right now how widespread this issue is as I have 1000+ folders and I am constantly renaming and moving them to stay organized so this suck.
I have a support ticket open but hoping the community can also chime in here
TIA
Bud
In the process of moving folders around and sometimes fr om one email account to another using ctrl+shift+arrows, it seems that folders get duplicated in TB tree and then both point to the same physical file location.
So I can have folder 1 under parent A and then the identical folder 1 also under parent B, but the latter when I alt+enter to look at properties, also points to parent A. That is, both folders "contain" the same messages.
On the PC, folder 1 exists under parent A but it does not exist under parent B
The folder tree in TB does not match the file structure on the PC.
I've also had the instance wh ere I move folder 1 from Parent B to A and under A, it matches the file structure but there is also a matching-named folder 1 under Parent B that has a matching file folder, but the messages are gone. So in this instance, it's like everything got "moved" from B to A, but instead of the files getting removed from B on the PC, only the messages get moved and the folder and .tbn and .tbb files remain. So doing shift+alt+ctrl+L "recovers" this ghost folder.
I honestly have no idea right now how widespread this issue is as I have 1000+ folders and I am constantly renaming and moving them to stay organized so this suck.
I have a support ticket open but hoping the community can also chime in here
TIA
Bud