Ritlabs Support Response Time?

Ritlabs Support Response Time?, What kind of turnaround can I generally anticipate when I open a support ticket (not a forum ticket)?

Mister Mister Beginner Posts: 6 Points: 3 Rating: 2 Authority: 2 Joined: 09 March 2019	#1 0 12 March 2019 00:25:51 What kind of turnaround can I generally anticipate when I open a support ticket (not a forum ticket)? Thank you.

batshades Master Posts: 66 Points: 117 Rating: 19 Authority: 19 Joined: 17 October 2009	#2 4.7083 12 March 2019 11:26:12 Within a business day I would say. If the Q needs more research, more then.

Mister Mister Beginner Posts: 6 Points: 3 Rating: 2 Authority: 2 Joined: 09 March 2019	#3 0 12 March 2019 14:47:47 Thanks.

Larry Wing Master Posts: 169 Points: 152 Rating: 6 Authority: 6 Joined: 04 January 2006	#4 0 12 March 2019 17:48:30 It also depends on the complexity of the report. I have two recent items submitted and have been there for at least a week. I've received replies on both but they are still open and ongoing. In my case I think they are recent bugs introduced and tech support has more work trying to figure out the whys and confirm my reports.