I have this problem that I cannot solve. All email communication on the desktop installed The bat! (v. 4.1.16) fails since recently. All three accounts respond with "Could not connect to the server". If I look in the logs, I can point to the date the servers can no longer be reached. There is a gmx.de account, a local free account and a university account running under The Bat!
I have no clue what has caused it and spend much time looking through settings and testing. It seems to be a very specific issue with this installation of The Bat! for these reasons:
It is a Windows 10 machine, I have the free AVAST installed, and the PC is by wire connected by line through a router that is (by line) connected to the UPC router. But how could all these be issues if the Voyager can establish connections with the same servers that the installed version of The Bat cannot.
I am at loss what to do and welcome advice, before I delete and reinstall, for I hope it can be solved in an easier manner
Thanks in advance!! G
I have no clue what has caused it and spend much time looking through settings and testing. It seems to be a very specific issue with this installation of The Bat! for these reasons:
- On my wife's laptop she can work with these same email accounts without a problem (same settings).
- If I use my own Voyager (v. 7.4.0.1) on this desktop PC I can email to the same IMAP servers using the same protocols (Secure to dedicated port TSL 465 on mail.gmx.de and Secure to dedicated port TSL 993 on imap.gmx.de)
- I can ping both mail.gmx.de and imap.gmx.de from this PC
It is a Windows 10 machine, I have the free AVAST installed, and the PC is by wire connected by line through a router that is (by line) connected to the UPC router. But how could all these be issues if the Voyager can establish connections with the same servers that the installed version of The Bat cannot.
I am at loss what to do and welcome advice, before I delete and reinstall, for I hope it can be solved in an easier manner
Thanks in advance!! G