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TheBat English » The Bat! - Configuring the E-mail Client
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#1
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I asked about this problem a year or so ago, but never got an answer to fix it.

The logo of The Bat shows at the bottom of the screen indicating that The Bat is open.

Sometimes when new e-mail arrives, the logo will pulse, showing that the mail has arrived.
But sometimes it doesn't pulse when new mail arrives!

How can I fix this so it always shows when new mail arrives?
 
 
 
#2
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There is no Ritlabs support here. Write here - https://www.ritlabs.com/en/support/ about any bugs
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs). https://belrus.biz/vendors/ritlabs.html
 
 
 
#3
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George Salnik wrote:
There is no Ritlabs support here. Write here -  https://www.ritlabs.com/en/support/  about any bugs
Thanks George I have opened a new ticket for this.
But I am confused. I have asked many questions here in this forum and people have replied with
solutions. What is the difference this time?

Is it because it seems like a bug?
 
 
 
#4
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Yep, it looks like bug.  
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs). https://belrus.biz/vendors/ritlabs.html
 
 
 
#5
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Mad Batter wrote:
But I am confused. I have asked many questions here in this forum and people have replied with
solutions. What is the difference this time?

What George must have meant is that this is a user-to-user forum. For official support from Ritlabs you have to go through the Customer Support Center, as you did when you created a ticket.
I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.
 
 
 
#6
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I just figured out the problem by accident.

At the bottom of my screen there is a row of icons
that show when a program is open.

The Bat icon is there, as I always have it open.
This is the icon that has animation half of the time.

But at the bottom right side, there is an up arrow.
If you click on this, it shows several programs
that are also open, but packaged up neatly, to save space.

When I clicked on the up arrow I saw another 'The Bat' icon. This one  was showing animation BUT, the other icon at the bottom of the screen  was NOT showing animation!
 
 
 
#7
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That's strange M.B... when you see those two icons, and you look in Task Manager (Ctrl-Alt-Del), do you see one or two instances of The Bat running?
I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.
 
 
 
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