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Mouse wheel Scroll
 
#1
12.6784  
I have my layout as full height account tree on left, message list at top right, and message preview at bottom right.

Since updating to 12.0 64 bit, my mouse wheel scrolls too many lines. It used to follow the windows setting of three line per wheel scroll.

Is there a setting in TheBat! to control how far it scrolls when you move the wheel?

My wheel still behaves correctly in all other apps.

ETA:
Actually the Message preview window slider bar is erratic too, it scrolls too little or too much when I pull on it.
The only way to move accurately is to use the scroll bar up and down buttons.

If there is no setting (that I cannot find) I'll move this to bugs.
Edited: Jasper Gott - 15 January 2026 18:45:52
 
 
 
#2
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I uninstalled v12 so I cannot verify, but it is not surprising since the devs have been tinkering with DPI issues, and also made some adjustments for font default size settings late in v11, introducing other bugs along the way.

I never saw any wheel settings in TB, so this is surely a new bug.
 
 
 
#3
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I second this complaint.

BTW, it's not only in the preview pane. It's the same ridiculous erratic mouse wheel behaviour in the message reader itself.
The scrollbar appears to have gotten a life on it's own.

It's not only the scroll wheel.
Try to (grab - left-click - hold) the scrollbar and then move it up or down. The bar won't stick to the mouse pointer. It tries to, but gets lost in the process.
Edited: Gary Lochlin - 17 February 2026 23:04:05
 
 
 
#4
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I third this complaint, on windows 10 22H2
 
 
 
#5
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I downgraded to 11.5.3 and the updater keeps reminding me to update to 12.0.2 all the time. (I know, I can turn this off 8-) )
But I find it remarkable that I'm reminded to update to a flawed/buggy version.
To me, it looks like nobody cares to mend this bug. Why update?
 
 
 
#6
0  
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Gary Lochlin Wacky Flip wrote:
I downgraded to 11.5.3 and the updater keeps reminding me to update to 12.0.2 all the time. (I know, I can turn this off  )But I find it remarkable that I'm reminded to update to a flawed/buggy version.To me, it looks like nobody cares to mend this bug. Why update?
I understand your concern. Update reminders are usually automated and not always related to whether a version has issues or not. If 11.5.3 works well for you, it makes sense to stay on it until a more stable update is released.
Edited: Arthur Adams - 11 March 2026 05:22:46
 
 
 
#7
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OK folks, I did some testing on v12.0.3 (64-bit, Windows 10 22H2). It's not so simple:

Scrollwheel and the message list: skips the expected number of lines (in my case 8), both in by-column and summary view.

Scrollwheel and the message viewer: there are many possible combinations. I focused on the classic preview.

Text messages viewed with the plain text viewer: skips the expected number of lines.
Text messages viewed with the HTML viewer: both CEF and the alternative viewer skip more lines than expected, about 2.5x.
HTML messages viewed with the plain text viewer: skips the expected number of lines.
HTML messages viewed with the HTML viewer: both CEF and the alternative viewer skip more lines, but it's kind of all over the place. For HTML messages it is often hard to determine what exactly is "a line of text". But usually the viewers skip more than I would subjectively expect.

I experienced the erratic behavior of the side bar only with the alternative HTML viewer, with CEF and the plain text viewer it worked normally.

So, it would seem that the plain text viewer is behaving as it should, while both HTML viewers tend to "overshoot", and the alternative HTML viewer has a buggy sidebar.

Side note: scrolling on the laptop track pad worked very well across the board.
Edited: Miloš Radovanović - 12 March 2026 19:03:21 (v12.0.3, not v12.0.2, doh)
 
 
 
#8
0  
Quote
Arthur Adams wrote:
Quote
Gary Lochlin  Wacky Flip    wrote:
I downgraded to 11.5.3 and the updater keeps reminding me to update to 12.0.2 all the time. (I know, I can turn this off  )But I find it remarkable that I'm reminded to update to a flawed/buggy version.To me, it looks like nobody cares to mend this bug. Why update?
I understand your concern. Update reminders are usually automated and not always related to whether a version has issues or not. If 11.5.3 works well for you, it makes sense to stay on it until a more stable update is released.
Of course, and V12.0.2 is not even available for download, only 12.0.3.
 
 
 
#9
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I just installed the latest, brand new version 12.1, only to realize, that this bug is still not fixed.
Sorry, but it's appalling. It looks like nobody a Ritlabs cares.
 
 
 
#10
0  
Write to support about it. This is users forum, not a support.
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
#11
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George Salnik wrote:
Write to support about it. This is users forum, not a support.
I know. This was not a support request, obviously.
I lodged a support request a couple of weeks ago. Besides an acknowledgement,. nothing happened. I thought, it would be allowed to express some disappointment about it and point out, that the latest version still shows the same bug.
 
 
 
#12
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Give them some example emails inside ticket
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
#13
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Yeah, nag them, but politely. When they latch onto something and reproduce the problem, they usually fix it quickly. When they don't, it can linger for a long time...
 
 
 
#14
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I get this error when I hover the mouse cursor over the URL.
I completely uninstalled TheBat and reinstalled it, but only restored accounts without settings from the backup, and the error persisted.
Alexander Petrari from support responded to me, but he was unable to reproduce the issue, which was very strange. I sent him an email with a sample and a demonstration of the error, including a gif of the screen.
Hidden Text
 
 
 
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