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"Reply account" issue, TheBat sends reply from other account than the one which received the message
 
#1
0  
I have a contact form which sends the form content to a main email address plus CCs to two other email addresses for backup. I reply to the messages from the main account, this has been working fine until the latest TheBat update.  When I reply from the main account I now get a "Reply Account" notification telling me that the message is being sent from one of the CC accounts instead, despite the "To:" address in the message is the main account address. See screenshot here:

https://taosoft.dk/temp/thebat_reply_issue.png

Edit: And the message is indeed being sent from the CC account instead of the main account if I proceed.  
Edited: Richard Andersen - 05 August 2026 00:48:10
 
 
 
#2
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If nothing has changed on your end except for the update of The Bat, chances are that you've caught a bug here. Please report it to Ritlabs using the Support menu above. Be sure to include a copy of the full message (export it to .msg or .eml).
I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.
 
 
 
#3
10192.5944  
This is a new and cool feature to use it "first and original" email account when you do reply. This is not a bug.

If you want to change back this behaviour then open TB! settings -> other options -> and disable checkbox "When replying, send from the account the message was addressed to (To/CC)"
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
#4
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Thanks George! So, is this new feature 'On' by default??
I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.
 
 
 
#5
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Yep, "on" by default, but you can disable it in any time. Because it normal and right to reply from email-box that you was use it originally.  
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
#6
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Quote
George Salnik wrote:
This is a new and cool feature to use it "first and original" email account when you do reply. This is not a bug.

If you want to change back this behaviour then open TB! settings -> other options -> and disable checkbox "When replying, send from the account the message was addressed to (To/CC)"
That doesn't make sense here.  The email is being sent from the form To: support@taosoft.dk, then a reply should also be sent from that address, not from one of the CC addresses the form also sends mails to.

Just in case I've changed the form code so it now uses the email address from the user as From: address instead of the admin@taosoft.dk account on the server, but as expected that doesn't make any difference.

https://taosoft.dk/temp/thebat_reply_issue_2.png
 
 
 
#7
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Are you sure? Your screenshot doesn't show real originall address. Add column witn "From (email)" and look in it

And what strange religion stops you to uncheck the checkbox inside settings second day already?  
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
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