I already made payment. But I haven't received license yet

cy cheung Beginner Posts: 7 Points: 3 Rating: 0 Authority: 0 Joined: 27 January 2006	#1 0 27 January 2006 04:59:36 Hi, I paid on 18 Jan for TheBat Home edition. Today is already 27 Jan. I already sent 3 emails to CIF sales to follow up. However, there is still no feedback. My evaluation period almost expire. Please help. CYJOE/CYC

Roelof Otten

Guru

Posts: 2963 Points: 5336 Rating: 60 Authority: 60 Joined: 19 September 2004

27 January 2006 05:18:41

I can suggest two things.
1) Check your junk folder (whether it's local or at your ISP's) whether that contains your registration info. These automated mails have a bigger chance to end there than other stuff.
2) See http://www.ritlabs.com/en/about/contacts.php on the procedure to contact Ritlabs.

__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.

michael walker User Posts: 37 Points: 27 Rating: 1 Authority: 1 Joined: 14 January 2006	#3 0 29 January 2006 07:51:06 CIF was really slow for me, too - i would advise you just keep after them!

cy cheung

Beginner

Posts: 7 Points: 3 Rating: 0 Authority: 0 Joined: 27 January 2006

03 February 2006 03:12:38

I can't believe it that over 2 weeks, the CIF still don't follow up my registration. What horrible paying system! :evil:

The Bat now refuse me to use evaluation now.
The CIF staff yesterday just told me that he/she did not find my Paypal payment yet. Why till to now, he/she did not answer me an email even though 4 emails sent. I am urgent now, it affects my daily life now.

Roelof Otten Guru Posts: 2963 Points: 5336 Rating: 60 Authority: 60 Joined: 19 September 2004	#5 0 03 February 2006 03:26:45 Contact Ritlabs (sales@ritlabs.com), explain your situation and ask for a temporary license. __________________________________ I'm just a user of The Bat! I don't work for Ritlabs.

cy cheung Beginner Posts: 7 Points: 3 Rating: 0 Authority: 0 Joined: 27 January 2006	#6 0 04 February 2006 02:40:25 Thank you Roelof Otten. After Yesterday oversea phoning to CIF, the registration matter finally resolved. Really thank for your advice. Now I can fully use The Bat! and explore its power now! I like the bat all the ways. 8)

superbarney Beginner Posts: 6 Points: 3 Rating: 0 Authority: 0 Joined: 03 June 2008	#7 0 09 January 2009 21:16:21 CIF is a seriously horrible payment system.

Rick G Guru Posts: 774 Points: 2063 Rating: 49 Authority: 49 Joined: 23 July 2006	#8 0 09 January 2009 21:25:55 I upgraded about a week ago and got my key back in a minute or 2. Check the email address you used for typos and check your spam folder

superbarney Beginner Posts: 6 Points: 3 Rating: 0 Authority: 0 Joined: 03 June 2008	#9 0 09 January 2009 21:31:01 I got the payment confirmation email from CIFnet without any problems. There's zero mails in my spam folder. I've checked.

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