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Yes, you do have to deal with separate inboxes and outboxes. But when the mail comes to different external mailboxes, a separate inbox for each account is required to deal with it. Same with outboxes.
If you're asking for invisibility or hiding of inboxes, perhaps you really need to look at a mail forwarding system on the mail server to concentrate the messages into a single source. That way you would only need a single account in The Bat! and can use filtering to create the folder construct you want.
iviarck
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Marck,
How do I create these identities within the Bat? I switched from Eudora, where I had multiple personalities and didn't need inbox/outbox for each one, I just changed the personality/identity when I responded to a ticket, like with sales@, support@, abuse@ type reply addresses. Is this possible? tom |
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Sure it is.
You can use Quick Templates to set a whole range of identities - an infinite number in fact. An identity QT would look like this: %ISSIGNATURE%- %REPLYTO="Sales department <sales@mydomain.info>"%- %FROM="Sales department <sales@mydomain.info>"%- Best regards, Tom Kiblin -- Sales Manager Give the QT the handle "SM" and then, while typing a message or a reply, just type 'SM<Ctrl-Space>'. The signature and from / reply addresses will instantly change. The beauty of this system is that you can be half way through typing the reply and suddenly decide to switch identity. The signature and addresses with simply switch without disrupting your flow. Here's another example: %ISSIGNATURE%- %REPLYTO="Technical support <support@mydomain.info>"%- %FROM="Technical support <support@mydomain.info>"%- Best regards, Tom Kiblin -- Technical Support
iviarck
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I am trying the bat bat trial for 30 days. This was a problem I came across.
I see your QT but I do not understand as how or where to place it into the reply templet. What would this actually look like or can you post a complete templet outline? Thanks  |
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Doesn't matter where you place it, because of the %IsSignature macro the actual text will be placed at the location of your signature delimiter (the dash, dash, space on a line by itself that's present in TB's default templates) and everything that was below it will be deleted.
When you don't have a signature delimiter that same %IsSignature macro will place the text at the bottom of your mail without removing existing signatures. You can automate the call of QTs with the %QInclude macro. When you've got a QT called sales, you call it with %QInclude="sales" You can also call them manually. Type the name of the QT and complete it with Ctrl-Space.
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I'm just a user of The Bat! I don't work for Ritlabs. |
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Ok so I so do I add the QT to the reply templet or do I create a new templet?
Lets say I have the following emaill addresses for a domain: info@example.com support@example.com sales@example.com order@example.com What would the QT actually be so that can choose what address the reply email is to be from. also when typing if you type the QT ctrl space. does the QT command not appear in the email right? What I mean is if my QT command is sm and I type sm <ctrl space> the sm will not be in the body of the email text right? Thanks Woody |
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Create a new QT (Options -> Quick Templates)
You create a QT for every address, we'll take info as an example. Call the QT info, that makes it easy to remember, here it is: %IsSignature%- %From='"Info post" <info@example.com>'%- Regards, Tom Kiplin, general info
No, the name of the QT won't be found in the actual message. Just try it, that makes things more clear than thgousand answers. Simply send messages to yourself and play with it.
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I'm just a user of The Bat! I don't work for Ritlabs. |
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That was so cool.
So I can create a QT for each addres and then choose which one I want the reply sent from? So if I have 3 accounts under one domain I can forward all emails to a specific address and download from it. Then sort the emails into specific folders correct? Meaning if I have the follwing email addresses: Info Support Order I can have them all forwarded to lets say Info. Then have the bat download from info only. When it does have the emails sorted into specific folders as: Info Suport Order Is this right? You help is great and appreciated. |
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Yep, but when you're sorting the stuff into separate folders for every address you can automate it by using folder identities or folder templates.
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I'm just a user of The Bat! I don't work for Ritlabs. |
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OK Now what if you have lets say 3 domains and each has 3 email accounts all named the same? Meaning:
Domains: sample.com example.com test.com Now each of thoses domains all have the same email addresses as: info@sample.com support@sample.com order@sample.com info@example.com support@example.com order@example.com info@test.com support@test.com order@test.com So I set up 3 seperat accounts in the bat. As: sample.com example.com test.com Each account downloads its own messages for all 3 account and filters them to their folders. If I set up a QT for info, support and order for sample.com those templets would be used by all 3 domain accounts correct? Or does each account keep it's own QT's? |
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Each account keeps its own QTsd, unless you check 'use this template for all accounts'.
However, there's no reason to use three accounts, why not use only one account with nine QTs?
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I'm just a user of The Bat! I don't work for Ritlabs. |
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Well I was going to have 3 seperate accounts to just make it easier so each accounts emails are seperate in their own directory.
Are you saying ahve all email forwarded to one emaill address and the filter them into their own folders?. |
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Well, I only mentioned it as a possibility. Depends a bnit on the options your provider offers.
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I'm just a user of The Bat! I don't work for Ritlabs. |
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This is a big issue. Please take the time to address it. If one runs a small business, and is responsible for two domains and watching 3 types of inquiries, for example: Sales, Service, Billing, then it seems that what you are suggesting is that they create QTs for each area of inquiry, a total of six QTs in this example (nine as you suggested above). So then, using The Bat, do we have to remember to activate the right QT each time we want to send a department specific reply? |
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This is not a big issue at all and is already addressed in a few ways.
Common folders can accumulate mail from across accounts. Virtual folders can form an overview of mail from multiple sources. Common filters can help sort mail across accounts. To write department specific replies, I would write 3 "shared" QT's - one for sales, one for service and one for billing. I would use regular expressions to extract the domain and use that to include any domain specific notes, like %qinclude("footer%_domain") or %from="sales@%_domain.com". Application of the templates is made so simple by use of definable shortcut keys. Assign a hotkey to the templates. I have just 3 hotkeys to remember - I think all bases are pretty well covered.
iviarck
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let me see if i understand this correctly?
each e-mail account necesarily means separate inbox, outbox, sent mail, trash and inbox-known folder? is there any way to change this behaviour, any sugestions that option to change it will be implemented in the future or at least way to put all "account" folders into one? also pardon me for offtopic question  is there way to customize toolbars? |
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Inbox-known is not a "must have", but the others are. They are what denotes an "account". Anything less is merely an "identity" and can be achieved by cunning use of templates, as I have already stated.
iviarck
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Essentially yes, though there used to be a way to get rid of the Inbox-Known, but I haven't tried that with my current v3 installation. I know of no promioses that that will be changed any way soon. The only way to get several addresses into one account, is getting some proxy to collect them all. (I'm using my own mail server and have more than 30 addresses in one account and TB has no problems to use any of them as from address.)
Not yet, but the beta beta is supposed to feature that, so it's likely that the next public release will have a customizable toolbar.
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I'm just a user of The Bat! I don't work for Ritlabs. |
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yes, i see now thats the way bat works. i don't like it tough, this must be the most impractical way to handle multiple accounts i've seen in the long time
proxy probably would be good thing to solve download, but i'm not sure it would solve sending. i mean, if i have to send mail trough different smtp servers, is there any way other than bringing up my own server and filtering mail against "from" field or something like that?
wow, great! this is one of the things i need most. maybe i am too picky but the bat! builds so much powerful features and ignores basics. it's almost like porsche without tyres  again, thanks all! |
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Here’s my solution to all e-mails going to a common folder:
Click on one of your accounts. Click “Account/Sorting Office/Filters”. Click on the first icon “New Filter”. Right-click “Incoming Mail/New”. Enter a name for the filter. Left-click “Sender” in the “Condition” box. Choose “Recipient”. In the “Contains” box, enter your e-mail address for this account. Click the “Actions” tab. In the bottom box, click “Move the message to a folder”. Click “Add”. Choose the folder you want messages from this account to be moved to. Click “OK”. Choose “Options”. Ensure that only the top box in each section is checked. Click “OK”. Repeat these steps for each of your accounts. That’s it! It worked for me. Hope it works for you. Regards. |
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Do you know about Common filters? (they works for all checked accounts) Nice feature.
Here no need enter own email or some thing like that. Sorry for symbols at left. |
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Hint: You can set simple password (for example - "1") for some of unused accounts to avoid opening folders of this accounts when brousing folders tree. |
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