Search  Rules  Login
TheBat English » The Bat! - Configuring the E-mail Client
Pages: 1
RSS
Suddenly, one recipient not receiving my e-mails
 
#1
0  
For years I have used TB as my preferred client.

Recently, one particular recipient I regularly send e-mails to has stopped receiving them. I no longer receive a delivery receipt, no error messages get generated and when phoning the recipient, they confirm that no email has been received from me.

I had read somewhere, a long while back, that some ISP's mail servers block e-mail from TB users. As there is no problem sending mail to this recipient using my ISP's webmail client, could it be that they've started blocking e-mail from TB?

Thanks for any advice.
 
 
 
#2
0  
It is possible that your contact's ISP is blocking messages sent by TB.
The best way to check whether this is the case is to disable TB's X-Mailer header, you can do this via:
Options -> Preferences -> General -> Uncheck 'Use X-Mailer header in messages (for administrative purposes)'
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#3
0  
Thanks for your reply Roelof.

The contact in question is my Doctor's surgery, and unfortunately the staff there have no idea how to advise me; they can't or won't tell me who their ISP is or who their system admistrator is.

Regarding "Uncheck 'Use X-Mailer header in messages', this is already unchecked and has been as long as I remember; could this all-of-a-sudden be the problem for some reason?
 
 
 
#4
0  
Get their domain name and look it up at
http://www.dnsstuff.com/
one of many places that you can find it out. If it happens to be anonymous there will be an email address that will go through the anonymous registration site
 
 
 
#5
0  
dnsstuff was the first thing I tried, but entering the domain part of the e-maill address, "gp-L81071.nhs.uk", just results in an error.
 
 
 
#6
0  
inetnum:      195.99.125.0 - 195.99.127.255
netname:      BT-PUBIP-INT
descr:        Core PoPs
country:      GB
admin-c:      BS1474-RIPE
tech-c:       BS1474-RIPE
status:       ASSIGNED PA
remarks:      Please send abuse notification to *****@bt.net
remarks:      INFRA-AW
mnt-by:       BTNET-MNT
mnt-lower:    BTNET-MNT
mnt-routes:   BTNET-MNT
changed:      **************@bt.com 20030912
source:       RIPE

role:           BTnet Support
address:        154 St Albans Rd
address:        Sandridge
address:        St Albans
address:        Hertfordshire
address:        AL4 9NH
address:        GB
phone:          +44 800 699879
phone:          +44 207 555 3115
e-mail:         *************@bt.net
admin-c:        FLS15-RIPE
tech-c:         BS1474-RIPE
nic-hdl:        BS1474-RIPE
remarks:        For all queries contact *************@bt.net
mnt-by:         BTNET-MNT
changed:        **************@bt.com 20010613
changed:        *******@bt.net 20011112
changed:        **************@bt.com 20020430
source:         RIPE
 
 
 
#7
0  
Thanks Rick G, that made me take another look at dnsstuff.

I entered "Office.Staff@gp-L81071.nhs.uk" into DNSreport/Mail Test which gave me "212.137.44.179 [EU]" followed by "Trying to connect to all mailservers:

  mail.nhs.uk. - 212.137.44.179  [Could not connect: Got an unknown RCPT TO response: 451 <Office.Staff@gp-L81071.nhs.uk>... Requested mail action not taken: mailbox unavailable]?!?

Looking up 212.137.44.179 gives...

% Information related to '212.137.44.176 - 212.137.44.191'

inetnum:        212.137.44.176 - 212.137.44.191
netname:        CW-NHS-NET
descr:          Customer NHS
country:        GB
admin-c:        CHCP1-RIPE
tech-c:         CHCP1-RIPE
status:         ASSIGNED PA
mnt-by:         MNT-HOSTING
changed:        *************@cw.com 20050904
changed:        *******@cw.net 20060316
source:         RIPE

role:           CW Hosting Centre Park Royal
address:        900 Coronation Road
address:        NW10 7PQ
address:        London
e-mail:         *************@cwcom.cwplc.com
remarks:        trouble:      *****@cw.net
admin-c:        STEW-RIPE
tech-c:         AA3670-RIPE
tech-c:         CLAU1-RIPE
tech-c:         CHAN2-RIPE
tech-c:         SYLV-RIPE
nic-hdl:        CHCP1-RIPE
mnt-by:         EXODUS-MNT
mnt-by:         CW-IPGNOC-MNT
changed:        *******@de.cw.net 20041115
source:         RIPE
abuse-mailbox:  *****@cw.net

% Information related to '212.137.32.0/20AS1273'

route:        212.137.32.0/20
descr:        CWC-SWINDONWEBHOST
origin:       AS1273
mnt-by:       CW-EUROPE-GSOC
changed:      *******@de.cw.net 20040312
source:       RIPE

Not quite the same as your result?
 
 
 
Pages: 1