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FETCH - Could not connect to the server - 3.99.24
 
Hello: I have used thebat for over 5 years. The day I installed version 3.99.24, I ceased to be able to contact my mail server, either at home over cable, or at the office via the LAN which is connected to the internet on a T1.

Setup is Windows XP SP2 on a laptop.  And with Internet Explorer I still have full access to the internet both at home and at office. I am using it now to send this.  In the office, I also have full access to the lan.

So the tcp/ip seems to be alright, but thebat will not connect

I seem to have tried everything - what are the most likely causes?

Firewalls - both windows and Kaspersky are disabled and even with all security at minimum, I cannot contact the mail server, which is a Linux unit which also hosts our website ewa1.com.  The ISP there says he has changed nothing.  I have tried going back to 3.99.3 without improvement.  Other computers in our office have no difficulty in contacting the mail server - but they don't use the Bat. Except one, where I just put in a trial version of thebat and it works.  So it is something wrong in my laptop setup which only occurred when I installed 3.99.24

Please help!

Eric
 
Could you enable protocol logging and post the results? (Note that transmitted passwords are logged plain, so you'd better fudge them before posting the log)
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
Hi Roelof:

I would like to post the protocol logging but it is not working on this laptop. I know how to set it up and to read it, because I have just done so on the other computer I mentioned above, which I have set up as a trial.
And I could see what you mean about the passwords.

Eric
 
Ha! solved.  The key was Kaspersky.  When that firewall is 'off', it totally blocks thebat from operating.  When I switched the firewall on again
'X-Kaspersky: MailDispatcher' took over and everything worked - it even let logs be written again.  It only took me a week to do the illogical thing and switch the firewall on again.

Anyway, thanks for the help Roelef.

Eric
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