Been using TB5.0.8 for about a week now on Windows 7 Ultimate SP1.  The only issue I've noticed is that the mail count on one folder keeps changing to -1.  I haven't worked out what triggers this incorrect count yet.  Closing TB and opening again fixes it temporarily, but it always goes back to -1 after a while.

Ruesell, is this virtual folder?

So you want more? Ok, you may try to create 2 or 3 accounts, download mails, then completely (incl. data storage) delete one of the accounts and try to sel ect (read) a message fr om any remaining account. Maybe you will get an error message in that sense that it no more exists, was previously deleted etc. Again - only restart of the program helped. I have tested it on a clean OS. Installed previous version, it worked perfectly. Installed 5.0.8 - all of the mentioned above was again there.

Hi Marek, I have isolated the email which causes the Trash folder to have a count of negative 1 (-1).  It is a daily report from [email protected] of uptime/downtime on a web host.  Each time I empty the Trash folder while this email is in the Trash, the count goes to -1.  Instead of moving the email to the Trash folder, today I copied it, and kept the original.  The trash folder went to -1 when emptied.  I closed TheBat! and after opening, repeated.  Again, this email caused it to go to -1.  

I then copied the same message to the Trash folder in another account, and then emptied the Trash - no problems, the count went to 0.  I've been receiving this report for several years, and have never had this or any other problem with the message.  If you want any further information, or a copy of the email in question, I'd be happy to help.

Svetlanaa, I think that your issue might be a change in the way the options are organised.  Try going to Help, and search for 'View Modes' - hope this helps.

Marek - on my issue of the Trash folder going to a message count of -1.  After my last message, I held Shift while deleting that message, bypassing the Trash folder.  I don't know if something that simple could have fixed anything, but I haven't had the folder go to -1 since that.  It's been three days now with no Trash folder message count of -1.  Everything seems to be running perfectly now, thanks.

I'd like to chime in as well and report my problems. I've been using professionally TB for about 2 years now, switching from the (then) very good Pmmail PRO. Upgrading to 5.0.8 introduced a very annoying problem. I make heavy use of mail filtering and among this there are a few automatic print tasks. Previously, the print process took place seamlessly. With 5.0.8, a message pops up requesting confirmation for the print. After such confirmation, a popoup reports an error:

TB Error

And then any other attempt to print, either from a filter or done manually through CTRL-P, does not work until I restart TB.

My system runs under WinXP SP3.

Has anyone else reproduced this bug? Is this bug known to Ritlabs?

regards,

Andrea

No, I'm afraid it still doesn't work  

I'll see if something comes out within the end of the week, then I'll consider downgrading to 4.2.44...

Regards,

Andrea

I am very disappointed with v5 and it's updates.

I am even more disappointed with the supercilious replies from RIT and what appears to be their total lack of interest in clients' problems, and this coupled with various, somewhat sarcastic, postings by some users here, has made me want to give up.

It's great that updates with up to 35 fixes have been published (read that in this topic somewhere), yet not one of the problems detailed in this and other relevant topics appear to have been addressed. What criteria is used? It obviously isn't customer satisfaction.

Just for the record, I have experienced all of the problems outlined. I am in no way a 'power user' but want to be able to take advantage of the various advantages the program purports to offer (and indeed, used to offer). Basic problems that didn't exist before but have been introduced now are deplorable, avoidable and should never have got past whatever in-house testing is done.

For the record, basic problems that I feel need to be addressed immediately:
   No messsage counts in password-locked folders;
   Ticker does not appear;
   View mode appears to have gone - all of my folders display as 'generic';
   Message-List folder tabs cannot be manipulated or edited: they return to their original state - or if created do not appear;
   Filters seem to be eratic - now working, now not working.

There you go. Problems that to me are of paramount importance to manipulate my emails. And please, spare me your derision simply because they are 'basic'. I really can do without it. What I can't do without is the email program I purchased (many years ago).
In the interim, I too have gone back to v4.2.42. But I'm not staying there. If I cannot be treated as a valued customer by having my complaints at least acknowledged, if not actually addressed, it's time to go elsewhere.

By the way, running Windows7 Ultimate, SP1.

Stephen

I tried both .8 and .12 as soon as they have been released - none works. As simple as that - any time I start it, it just hangs trying to process folders. Second time sometimes lucky, sometimes not. So, I went back to v4 from .8 and now have to go back from .12

Andrei.

Did they actually say it that way?
Damn, that really shows their attitude towards their customers!

The problem is that there'll ALWAYS be "more important things to fix"..
That's why the minor bugs (like this one: http://www.ritlabs.com/en/forum/index.php?PAGE_NAME=read&FID=4&TID=6533 ) stays with the program year after year, NEVER getting fixed.
If they never have time to fix stuff like that, they should hire more programers!