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GoDaddy tells me my version of The Bat! will not work after July 5 - Dropping IMAP and POP support
 
#1
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I've been using The Bat! for 20+ years, and am currently using Version 8.8.9

My email is hosted through GoDaddy, and I got an email from them saying, A service your email relies on to function will no longer be supported  by Microsoft after 07/05/2022. You'll still be able to access your email through your browser, but not from an email client, such as Outlook or Apple Mail — don't worry, none of your emails will be lost.  


It appears from looking at their website that Microsoft is dropping support for IMAP and POP as they don't think they are secure anymore, and will be using Exchange instead (not sure what that means, to be honest).  Here's a link to their support page about it.


My question is, can I still use The Bat! with the newer protocol?  If I upgraded to a later version, would it work?  Having used The Bat! for this many years, I really don't want to change.  Any help/info is appreciated.
 
 
 
#2
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I'm not a great expert on the topic of these modern authentication protocols, so somebody please correct me if I'm wrong. From what I can see the answer is, currently, no.

It is not the case that the IMAP and POP protocols are dropped, but rather authentication using passwords. To quote the linked page: "Microsoft 365 POP and IMAP settings will only work in clients that support modern authentication (clients that can use multi-factor authentication (MFA))". The current version of TB! supports several authentication protocols including OAUTH (2) used, for example, by GMail, but not MFA. To me this looks like a case for a high-priority feature request through the Support page, since in all probability many e-mail servers will be switching to MFA in the not-so-distant future, not just GoDaddy.
 
 
 
#3
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Miloš Radovanović wrote:
I'm not a great expert on the topic of these modern authentication protocols, so somebody please correct me if I'm wrong. From what I can see the answer is, currently, no.

It is not the case that the IMAP and POP protocols are dropped, but rather authentication using passwords. To quote the linked page: "Microsoft 365 POP and IMAP settings will only work in clients that support modern authentication (clients that can use multi-factor authentication (MFA))". The current version of TB! supports several authentication protocols including OAUTH (2) used, for example, by GMail, but not MFA. To me this looks like a case for a high-priority feature request through the Support page, since in all probability many e-mail servers will be switching to MFA in the not-so-distant future, not just GoDaddy.
My host switched to an Exchange server and send me the same message saying Microsoft would not support older, less secure login protocols as of Sept 29, 2022.  I'm now getting a lot of delayed "can't connect to host" problems in November.  So this is a priority issue.  I'd hate to shift out of The Bat!   It never goes well when I shift email clients.  I'll be following this thread.
 
 
 
#4
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David Bott wrote:
My host switched to an Exchange server and send me the same message saying Microsoft would not support older, less secure login protocols as of Sept 29, 2022.  I'm now getting a lot of delayed "can't connect to host" problems in November.

Well, the normal procedure would be for the host to provide their customers with a current set of login instructions/requirements, and for the customers to try and setup their email client (latest version) accordingly. If that has failed, please open a support ticket (see 'Support' in the menu above) and include your host's new requirements to see if Ritlabs can help, or if they have plans to incorporate the new login method soon.
I volunteer as a moderator to help keep the forum tidy. I do not work for Ritlabs SRL.
 
 
 
#5
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Does anyone have any news on this issue?
 
 
 
#6
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Helen Borrie wrote:
Does anyone have any news on this issue?

I have been using the Bat for 20 plus years and I have been having similar issues since GoDaddy have started using Exchange. I have had communications with both them and Ritlab Support since June on this. It would seem that the ball is with Ritlabs at the moment?  I really don't want to have to use Outlook permanently!
 
 
 
#7
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Morrow Rex wrote:
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Helen Borrie wrote:
Does anyone have any news on this issue?

I have been using the Bat for 20 plus years and I have been having similar issues since GoDaddy have started using Exchange. I have had communications with both them and Ritlab Support since June on this. It would seem that the ball is with Ritlabs at the moment?  I really don't want to have to use Outlook permanently!
I agree. As I wrote above, the devs should really make this a priority.
 
 
 
#8
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@Morrow  Rex Does thunderbird handle microsoft 365 authentication properly?
 
 
 
#9
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J Sol wrote:
@Morrow  Rex Does thunderbird handle microsoft 365 authentication properly?
I have not used Thunderbird.  
 
 
 
#10
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Miloš Radovanović wrote:
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Morrow Rex wrote:
 
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Helen Borrie  wrote:
Does anyone have any news on this issue?
 
I have been using the Bat for 20 plus years and I have been having similar issues since GoDaddy have started using Exchange. I have had communications with both them and Ritlab Support since June on this. It would seem that the ball is with Ritlabs at the moment?  I really don't want to have to use Outlook permanently!
I agree. As I wrote above, the devs should really make this a priority.
Here is an upd ate for my case and it may affect others.

I got a clue when trying to set up on another Email Client that seemed somewhat  near to what I like about The Bat.

I was having the same issues of not being able to Retrieve Mail. The other support Desk suggested I try personal account but as I had been doing this I thought I would try business and school account.  That one worked, even though to my knowledge I had never se t up a school or business account.


I achieved the above having uninstalled The Bat and deleting all associated files.  I had backed up my address book, but it came up in the address book as well but only with email addresses.
So far it seems to be working well
 
 
 
#11
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>> So far it seems to be working well
Can you tell again what you have done?
"business" or "school" are you about some GoDaddy things here?
Модератор. Не являюсь сотрудником RitLabs (I'm not an employee of Ritlabs).
https://belrus.biz/vendors/ritlabs.html — Официальный дистрибьютор The Bat! в России
 
 
 
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