hehe I have opened 2 tickets. One was a simple question:
Created: 09/22/2006 00:04:32
Closed: 10/25/2006 21:24:39
The other was to get a bugtracker login fixed:
Created: 11/29/2006
Modified: 12/13/2006 02:49:42
That one is still open, the last posted comment is that they would look at it over the (last) weekend. So far nothing
Keep in mind these are a lot less involved that your issue with Japanese characters.
I have yet to see the day or two support of which Roelof speaks